Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Relationship Banker

Company: Bank of America

Location: Joliet, IL

Posted Jan 23, 2025

Bank of America is seeking a client-focused individual for a role in Joliet, IL. The position involves engaging clients in the lobby, educating them on self-service resources like mobile banking and ATM, and assisting with transactions. Key responsibilities include processing cash transactions, building client relationships, and connecting them to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. A background in financial services and sales experience is preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Relationship Banker

Company: Merrill

Location: Vernon Hills, IL

Posted Jan 23, 2025

Bank of America is seeking a client-focused individual for a role in their financial center. The job involves engaging clients in the lobby, educating them on self-service resources like mobile banking, online banking, or ATM, and assisting with transactions. Key responsibilities include accurately processing cash transactions, building relationships with clients, and connecting them to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. They should also be comfortable working weekends and extended hours as needed. The role offers a competitive salary, benefits, and opportunities for career growth.

RETAIL SALES ASSOCIATE

Company:

Location: Rockford, IL

Posted Jan 23, 2025

Ashley HomeStore is currently hiring Retail Sales Associates. The role involves selling furniture, mattresses, and home decor through excellent customer service. No prior sales experience is necessary, but it's a plus. Top writers can earn over $100,000. The compensation is based on written sales commission with a guaranteed hourly wage, potentially earning up to $100,000 or more. Benefits include generous paid time off, medical, dental, vision, and retirement benefits, and employee purchase discounts. Key responsibilities include assisting customers, demonstrating closing skills, and maintaining a clean working environment. Required skills include basic computer skills, strong communication, and organizational skills.

Retail Sales Associate - Deer Park

Company: Gap Inc.

Location: Lake Zurich, IL

Posted Jan 23, 2025

Athleta, a certified B Corp, is seeking passionate individuals to join their team. The role involves providing excellent customer service, educating customers about products, and promoting brand loyalty. The company values inclusivity, collaboration, and personal growth. Benefits include a merchandise discount, competitive Paid Time Off, volunteer time, extensive 401(k) plan, and health insurance. Athleta is committed to diversity and inclusion, recently recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

Principal Business Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Retail Sales Associate, Full Time - Dierbergs-Edwards

Company: Gap Inc.

Location: Edwardsville, IL

Posted Jan 23, 2025

Old Navy is a fashion retailer that aims to democratize style and make shopping enjoyable. Established in 1994, the company offers high-quality, affordable essentials for the whole family. The role involves providing excellent customer service, product expertise, and promoting brand loyalty. Employees are expected to be good communicators, problem solvers, and able to handle customer interactions professionally. Benefits include a merchandise discount, competitive Paid Time Off, extensive 401(k) plan, and health insurance. Old Navy is committed to diversity and inclusion, recently recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

General Manager - Rivertree Court

Company: Gap Inc.

Location: Vernon Hills, IL

Posted Jan 23, 2025

Old Navy is a fashion brand that aims to democratize style and make shopping enjoyable. Established in 1994, it offers high-quality, affordable essentials for the whole family. The company culture is community-oriented, fostering authenticity and high performance. The role involves leading a team, driving sales, and providing exceptional customer service. Benefits include a merchandise discount, competitive PTO, volunteer time, extensive 401(k), health insurance, and more. Old Navy is committed to diversity and inclusion, recently recognized by Forbes as one of the World's Best Employers and for Diversity.

Sales Consultant

Company:

Location: Oak Park, IL

Posted Jan 23, 2025

Internal Strategy & Process Engineering - Process Improvement Manager

Company: JPMorgan Chase

Location: Elgin, IL

Posted Jan 23, 2025

The Process Engineering Center of Excellence (PE COE) is a global team dedicated to driving business transformations and enhancing Chase Consumer & Community Banking's operational excellence. As a Process Improvement Manager, you'll lead consultant teams in strategic improvement efforts, delivering recommendations and execution support to realize business improvement targets. The role requires strong communication skills, leadership abilities, and experience in strategy, process improvement, or re-engineering. Preferred qualifications include process improvement experience, awareness of Lean Six Sigma, Agile methodologies, and project management skills.

Retail Sales Associate - Shops At Fox River

Company: Gap Inc.

Location: McHenry, IL

Posted Jan 23, 2025

Old Navy is a fashion retailer that aims to democratize style and make shopping enjoyable. Established in 1994, the company offers high-quality, affordable essentials for the whole family. The role involves providing excellent customer service, product expertise, and promoting brand loyalty. Employees are expected to be good communicators, problem solvers, and able to handle customer interactions professionally. Benefits include a merchandise discount, competitive Paid Time Off, extensive 401(k) plan, and health insurance. Old Navy is committed to diversity and inclusion, recently recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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