Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

[USA]coach/ops mgr trainee

Company: Walmart

Location: Paris, IL

Posted Jan 23, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service standards, resolve customer issues, and drive financial performance and sales. They will also provide supervision and development opportunities for hourly associates, ensure compliance with company policies, and uphold Walmart's values and standards of ethics and integrity.

Member Frontline Cashier

Company: Walmart

Location: Evanston, IL

Posted Jan 23, 2025

Global Security Operations Center Operator

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a job opportunity in the Global Security Operations Center (GSOC) Operator role. The position involves evaluating and reporting on hazards and threats, dispatching security officers, and monitoring access control, alarm, and surveillance systems. The ideal candidate should have excellent communication skills, 2+ years of experience in law enforcement, military, corporate security, intelligence, business, or emergency management, and an associates degree in relevant fields. The role requires working from 6:00 a.m. to 2:00 p.m. CDT, Wednesday to Sunday. Discover values diversity and offers competitive compensation, benefits, and a collaborative culture.

Maintenance Custodian Associate

Company: Walmart

Location: Hickory Hills, IL

Posted Jan 23, 2025

Sam's Club is seeking a Maintenance Associate to ensure a clean, safe, and positive environment for members and associates. The role involves maintaining parking lots, clean restrooms, and floors, and adapting to different work scenarios. The associate will work in physically demanding environments, ensuring a great first and last impression. Benefits include competitive pay, health benefits, financial benefits, and various other perks. The job requires being 18 years or older.

Member Assist Cart Attendant

Company: Walmart

Location: Quincy, IL

Posted Jan 23, 2025

Member Frontline Cashier

Company: Walmart

Location: Quincy, IL

Posted Jan 23, 2025

Sam's Club is seeking friendly, multi-tasking individuals to join their team as Member Frontline Cashier Associates. These associates play a crucial role in member satisfaction by greeting, assisting with purchases, maintaining a clean area, and providing exceptional customer service. The job involves fast-paced environments, especially during peak times, and requires standing for long periods. Rewards include competitive pay, performance-based bonuses, and comprehensive benefits such as health coverage, 401(k), and paid time off. The position also offers opportunities for career growth and development through Live Better U, a company-paid education benefit program.

Rail Track Maintainer

Company: CN

Location: Champaign, IL

Posted Jan 23, 2025

CN is offering a Rail Track Maintainer position with a starting hourly rate of $32.28. The role involves inspecting, repairing, and replacing rails, ties, switches, and ballasts, working outdoors in various weather conditions. CN emphasizes safety, integrity, and teamwork. Benefits include an ESIP, Pension, Benefits, RRB, and other perks. The job requires relevant experience, a valid driver's license, and ability to lift up to 70 pounds. Successful candidates will undergo a 5-week paid training program at CN's campus in Homewood, IL.

Lead Administrator(Contract)

Company: Wipro

Location: O'Fallon, IL

Posted Jan 23, 2025

Wipro, a leading technology services and consulting company, is seeking an SRE Engineer. The role involves incident resolution, change implementation, and work order management. The ideal candidate should have experience with Jenkins, Chef/Ansible for configuration management, and understand the stages of application deployment pipeline. Wipro offers competitive pay, benefits, and an inclusive work environment. The company is committed to equal employment opportunities and diversity.

Customer Service Representative

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

The client is seeking experienced Customer Service Representatives for a position in Wood Dale, Illinois. The role involves providing phone support, resolving customer issues, processing orders, and maintaining records. Requirements include 1-2 years of customer service experience, proficiency in Microsoft Office, and a professional phone demeanor. Benefits include competitive pay, insurance, 401K, bonuses, and potential for permanent employment. Addison Administrative & HR offers professional development support.

Maintenance Custodian Associate

Company: Walmart

Location: Calumet City, IL

Posted Jan 23, 2025

Sam's Club is seeking a Maintenance Associate to ensure a clean, safe, and positive environment for members and associates. The role involves maintaining parking lots, clean restrooms, and floors, working in fast-paced environments, and adapting to different work scenarios. The associate will also ensure a safe and clean environment by performing maintenance tasks, responding to spills, and operating floor scrubbers. Sam's Club offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, and paid time off benefits. The job requires being on feet for entire shifts and working in physically demanding environments.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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