Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Senior Ultrasound Clinical Account Specialist - Chicago, IL - Biosense Webster, Inc.

Company: Johnson & Johnson

Location: Chicago, IL

Posted Jan 23, 2025

Johnson & Johnson is seeking a Senior Ultrasound Clinical Account Specialist for Biosense in Chicago, IL. The role involves providing technical and clinical product support for BWI diagnostic and therapeutic catheters and systems, with a focus on AcuNav™ and SOUNDSTAR™ catheters. The specialist will educate healthcare providers on product usage, identify sales opportunities, and collaborate with internal and external partners. The position requires a Bachelor's degree or equivalent experience, relevant certifications, and a valid US driver's license. Travel up to 40% is required. Johnson & Johnson values diversity, equity, and inclusion, and offers competitive benefits.

Entrepreneurial Agent Development Specialist - IL / IN

Company: The Auto Club Group

Location: Aurora, IL

Posted Jan 23, 2025

The Auto Club Group is currently hiring for a full-time Entrepreneurial Agent (EA) Development Specialist position. The role involves serving as a business consultant and partner to Entrepreneurial Agents, providing tactical and strategic support. Key responsibilities include assisting in the development and implementation of agency business goals, supporting the acquisition of new business, and ensuring agent productivity and growth. The successful candidate will also be responsible for building trust with assigned EAs and maintaining strong relationships with internal and external partners. The company offers a competitive salary, comprehensive benefits, and opportunities for professional development. Required qualifications include a valid driver's license, appropriate state licenses, and relevant work experience in insurance sales leadership and agent development.

Store Associate

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

Pharmacy Technician

Company: CVS Health

Location: Crystal Lake, IL

Posted Jan 23, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Shift Supervisor Trainee

Company: CVS Health

Location: Monee, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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