Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Bakery/Deli Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Grocery Clerk (Bakery/Deli) at Mariano's, a Kroger company. Key duties include preparing items per customer requests, offering product samples, informing customers of specials, and maintaining freshness. The role involves using bakery equipment, adhering to food safety regulations, and promoting a positive customer experience. The ideal candidate should have customer service skills, stress management abilities, and effective communication. Previous bakery or retail experience is beneficial. Mariano's emphasizes its commitment to customer service, safety, and employee well-being, offering comprehensive benefits including healthcare, flexible scheduling, and career growth opportunities.

Residential Lawn Specialist/Aerator

Company: TruGreen

Location: Rock Island, IL

Posted Jan 23, 2025

TruGreen, a leading lawn care company, is accepting applications on an ongoing basis. They emphasize the importance of every role in their team, promising a career full of learning opportunities and pride in work. The job involves administering lawn applications, diagnosing customer problems, and selling products. TruGreen offers competitive wages, health insurance, training, and paid time off. They value diversity and inclusion, and are committed to hiring veterans.

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Springfield, IL

Posted Jan 23, 2025

The job description is for an Online Grocery Pick-Up Clerk, also known as an In-Store Grocery Shopper. The role involves selecting and gathering products for customers' online orders efficiently, ensuring freshness and quality. Responsibilities include assembling orders, processing payments, and delivering orders to customers' cars. The position requires providing excellent customer service, adhering to food safety procedures, and maintaining cleanliness. Qualifications include the ability to work independently, basic math skills, and excellent communication. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 23, 2025

PRODUCE/LEAD CLERK

Company: Kroger

Location: Oak Lawn, IL

Posted Jan 23, 2025

Pharmacy Intern - Grad

Company: CVS Health

Location: Belleville, IL

Posted Jan 23, 2025

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Decatur, IL

Posted Jan 23, 2025

BAKERY/LEAD CLERK

Company: Kroger

Location: Joliet, IL

Posted Jan 23, 2025

MEAT/MEAT CUTTER

Company: Kroger

Location: Lake Zurich, IL

Posted Jan 23, 2025

Personal Banker - Bilingual Spanish

Company: PNC

Location: Kankakee, IL

Posted Jan 23, 2025

Lead Policy & Procedure Specialist - TPRM Learning

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a job opportunity for a role focused on maintaining and improving the risk environment, specifically in the TPRM module. The successful candidate will develop system documentation, support change management, and ensure record completeness and accuracy. They will also perform user system testing, policy and procedure quality control, and work on improving oversight controls. The role requires a Bachelor's degree in a relevant field and 2+ years of experience in customer services, financial services, operations strategy, or related fields. Discover values diversity and offers a competitive compensation package, benefits, and a collaborative culture.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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