Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Cook

Company: Sodexo

Location: Macomb, IL

Posted Jan 23, 2025

Sodexo is seeking a Cook for full-time or part-time positions at Western Illinois University. The role involves preparing and creating nutritious dishes, serving customers, and reducing food waste. Sodexo values teamwork, adaptability, reliability, and a safe working environment. Benefits include flexible work, training opportunities, and a comprehensive benefits package. Sodexo is committed to diversity, inclusion, and equal employment opportunities.

Manager of Cybersecurity Governance & Compliance

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 23, 2025

McDonald's is seeking a Manager of Cybersecurity Governance & Compliance to support their cybersecurity team. The role involves collaborating with global experts to develop, deploy, and maintain policies and standards, ensuring regulatory compliance, and governing foundational programs. The ideal candidate should have a Bachelor's degree in Engineering, Computer Science, or related fields, with 5+ years of experience in IT Security governance, compliance, or IT audit. Desired skills include experience with key compliance and IT frameworks, familiarity with complex multinational companies, and professional certifications such as CISA, CISM, CRISC, CPA, CA, CIA, CISSP, CIPP, CIPT, and PMP.

Security Officer

Company:

Location: Rockford, IL

Posted Jan 23, 2025

Securitas is offering a Security Officer position in Rockford, IL with a weekly pay of $19.00/hour. The role involves providing excellent customer service, maintaining a safe and secure environment, and adhering to core values of Integrity, Vigilance, and Helpfulness. The company offers a comprehensive benefits package including medical, dental, vision, life, AD&D, disability insurance, 401K options, paid time off, and more. Preferred candidates have previous security, law enforcement, or military experience, and must be available any day from 8am-10pm. Securitas is a global security company with a mission to protect homes, workplaces, and communities.

Food Service Worker

Company: Sodexo

Location: Gurnee, IL

Posted Jan 23, 2025

RETAIL SALES ASSOCIATE

Company:

Location: Rockford, IL

Posted Jan 23, 2025

Manager-Technical Product Management

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 23, 2025

McDonald's is accelerating its growth strategy, 'Accelerating the Arches', focusing on Delivery, Digital, and Drive-Thru. The company is investing in technology innovation, including AI and robotics, to enhance customer experience. The Product Manager Restaurant Development role involves leading the technical product management team, managing external vendor squads, and ensuring high-quality product delivery. The role requires a strong background in software development, Agile methodologies, and excellent communication skills.

Senior Manager, Technology Deployment

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 23, 2025

McDonald's is seeking a collaborative and proactive individual to lead and manage deployment and change control activities, enhancing operational efficiency and consumer satisfaction. The role involves overseeing the change control process, planning and executing projects, engaging with stakeholders, and monitoring performance. The ideal candidate should have a strong background in change control, project management, and strategic planning, with a proven track record of driving organizational success.

Rehab Nursing Tech I - C. N. A.

Company:

Location: Niles, IL

Posted Jan 23, 2025

Furniture Sales Associate

Company:

Location: St. Charles, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages