Customer Satisfaction Jobs in Multiple Locations

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Looking for Customer Satisfaction jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Multiple Locations area.

IT Specialist (Systems Administration)

Company: Department of Transportation - Federal Aviation Administration

Location: Multiple Locations

Posted Nov 09, 2024

The text describes the role of an incumbent in administering, developing, delivering, and supporting information technology (IT) systems and services. It outlines the conditions of employment, including US citizenship requirement, selective service registration for males born after 12/31/1959, and potential security investigation. The qualifications section details the need for IT-related experience and education, with specific requirements for FV-G, FV-H, and FV-I levels. The role demands attention to detail, customer service, effective communication, and problem-solving skills. The position may involve a one-year probationary period and is subject to a background investigation.

ASSISTANT DIRECTOR FOR MERGERS I & IV

Company: Other Agencies and Independent Organizations - Federal Trade Commission

Location: Multiple Locations

Posted Nov 09, 2024

This announcement is for two positions in the Federal Trade Commission (FTC). The Mergers I Division handles antitrust investigations in pharmaceuticals, medical devices, and other sectors, while the Mergers IV Division focuses on hospitals, consumer goods, and retail. Applicants must be U.S. citizens with a J.D. or LL.B. degree, bar membership, and relevant legal experience. They must also demonstrate executive leadership capabilities as per the SES's Executive Core Qualifications (ECQs). The role requires knowledge of federal antitrust and consumer protection laws, and the ability to manage complex legal issues and economic evidence. The position may be eligible for remote work.

Deputy Chief Operating Officer for Strategy and Transformation

Company: Department of the Treasury - Internal Revenue Service

Location: Multiple Locations

Posted Nov 09, 2024

The Internal Revenue Service (IRS), a bureau of the Department of the Treasury, seeks applicants for a position requiring U.S. citizenship, geographical mobility, and completion of a one-year probationary period. Applicants must pass a background check, including an FBI criminal history record check and a NACI or equivalent, and undergo a Personal Identity Verification process. They must also file a Confidential Financial Disclosure Report and adhere to the Fair Chance to Compete for Jobs Act. The role demands progressively responsible leadership and supervisory experience, directly related to the skills and abilities outlined under Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). ECQs include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions. Applicants must submit a written narrative addressing each ECQ separately with at least two examples per ECQ.

Management and Program Analyst (Customer Service Representative

Company: Department of the Treasury - Bureau of the Fiscal Service

Location: Multiple Locations

Posted Nov 09, 2024

The job posting is for a Management and Program Analyst (Customer Service Representative) position at the Bureau of the Fiscal Service, Division of Business and Project Management. The role involves managing all aspects of customer Interagency Agreements (IAAs), including preparing proposals for new and existing customers. The position requires accurate and complete descriptions/roles, performance metrics, and driver definitions. Key requirements include U.S. Citizenship or National status, a one-year probationary period, successful completion of a background investigation, and enrollment in Continuous Vetting with FBI's Rap Back service. The role offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement program, and flexible work schedules.

County Program Analyst

Company: Department of Agriculture - Farm Service Agency

Location: Multiple Locations

Posted Nov 09, 2024

This text describes a County Program Analyst position with various locations, requiring US Citizenship or Nationality, and completion of a background check. Applicants must be 18 or older, have a high school diploma or GED, and register for Selective Service if applicable. Qualifications include education or experience in agricultural operations, management, or related office functions. The position may start at CO-05, CO-07, or CO-09 levels based on qualifications. Applicants must submit a college transcript if qualifying based on education. Veterans' preference does not apply, and relocation expenses are not authorized. The position is a Title 7, Non-Federal, Non-Civil Service position with potential for telework and flexible schedules.

IT CYBERSECURITY SPECIALIST (INFOSEC)

Company: Department of Defense - Defense Finance and Accounting Service

Location: Multiple Locations

Posted Nov 09, 2024

The text describes a job opening for a U.S. Citizen in the IT Security Services, Security Administration, ZTAGA, IT DIR OFFICE, Enterprise Services. The position requires IT-related experience and a favorable suitability review with a security clearance. The role involves attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience includes system certification, accreditation, and managing security issues. Volunteer experience is also considered. Benefits include health, vision, dental insurance, retirement benefits, paid time off, and educational benefits. The position is exempt from the Fair Labor Standards Act and may require occasional travel. It's filled under the Direct Hire Authority for Certain Personnel of the Department of Defense.

Dental Assistant (Open Continuous)

Company: Department of Health and Human Services - Indian Health Service

Location: Multiple Locations

Posted Nov 09, 2024

This Continuous Open Announcement (COA) for Dental Assistants allows year-round application acceptance. Eligible applicants are placed on a register for vacancy consideration. Positions are available at clinics under the Clinton Service Unit in Oklahoma, including Clinton, El Reno, and Watonga. Requirements include U.S. citizenship, Selective Service Registration for males born after 12/31/1959, and specific immunizations. A probationary period, background investigation, and E-Verify check are mandatory. Qualifications vary by grade level, with GS-3/4 requiring dental radiological health and safety certification. Education requirements are specified, with unofficial transcripts accepted initially.

SUPERVISORY MEDICAL SUPPORT AS

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Nov 09, 2024

The Supervisory Medical Support Assistant (MSA) position is available at the Miami, Florida VA Medical Center. The Supervisor will oversee daily administrative program activities and directly supervise Outpatient Clinics, ensuring compliance with requirements, managing quality control programs, and handling special projects. The role requires U.S. citizenship, English proficiency, and may involve a probationary period and background check. Qualifications include six months of relevant experience or one year of education beyond high school, or an equivalent combination. The position involves supervising at least one subordinate MSA team leader, resolving complex problems, and managing fiscal matters. The role is sedentary with occasional lifting of 15-25 lbs.

Test Administrator

Company: Department of the Army - U.S. Military Entrance Processing Command

Location: Multiple Locations

Posted Nov 09, 2024

This position involves administering ASVAB Enlistment Tests at MEPS or remote sites to determine military service enlistment qualifications. It's intermittent, with no guaranteed hours, and ineligible for benefits. Requirements include a valid driver's license, potential travel up to 100%, and ability to lift 30 lbs. Qualifications include general experience or education, with a focus on clerical, office, or technical work. No full-time position or benefits are offered, and recruitment incentives may be authorized.

Associate Director for Administration

Company: Department of the Interior - Bureau of Safety and Environmental Enforcement

Location: Multiple Locations

Posted Nov 09, 2024

The Department of the Interior's SES position, Category 3, has a minimum pay of $191,900.00. Telework may be approved. Veterans preference does not apply. U.S. Citizenship is required, along with a background check and drug screening. Executive Core Qualifications (ECQs) are mandatory, focusing on leadership, results-driven abilities, business acumen, building coalitions, and fundamental competencies. Mandatory Technical Qualifications (MTQs) are also required, assessing strategic planning, financial and human resources management, and shared services organization management. Applicants must submit narrative statements in CCAR format, detailing challenges, context, actions, and results.

County Program Analyst

Company: Department of Agriculture - Farm Service Agency

Location: Multiple Locations

Posted Nov 09, 2024

This text describes a County Program Analyst position with specific requirements and qualifications. Applicants must be US Citizens or Nationals, meet age and education criteria, and pass a background check. They must also complete a probationary period and E-Verify check. Qualifications include education, experience, or a combination of both. The position may involve telework and flexible schedules. It's a Title 7, Non-Federal, Non-Civil Service position with potential for statewide location consideration.

IT SPECIALIST (APPSW)

Company: Department of Defense - Defense Finance and Accounting Service

Location: Multiple Locations

Posted Nov 09, 2024

This job posting is for a U.S. Citizen position in the IT DIR OFFICE, ACCOUNTING SERVICES, MOCAS SYSTEM, MOCAS PROGRAMMING, BRANCH, ZTCEB. The role requires IT-related experience with competencies in Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Specialized experience with COBOL is also needed. The position offers comprehensive benefits, including health, vision, dental insurance, retirement benefits, paid time off, and educational benefits. Moving expenses will be covered, and telework is possible based on mission requirements. The role is exempt from the Fair Labor Standards Act and occasional travel is required. A one-year probationary period may be necessary. Veteran's preference does not apply under this Direct Hire Authority.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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