Customer Satisfaction Jobs in Multiple Locations

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Looking for Customer Satisfaction jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Multiple Locations area.

Medical Support Assistant (Advanced)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Nov 09, 2024

The text describes a job opening for a Medical Support Assistant (Advanced) position at the Boston VA Medical Center. This is an open and continuous announcement that will close on 12/31/2024. The initial cut-off date for referral of eligible applications is on or about 10/30/2024, with subsequent reviews every other week. The role requires U.S. citizenship, English proficiency, and may involve a probationary period, background check, and physical examination. The position necessitates experience in clinical settings, strong customer service skills, and knowledge of healthcare processes and policies. The role is in the Excepted Service and does not confer competitive status. Vaccination against COVID-19 is mandatory for selected applicants.

Financial Specialist - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Nov 09, 2024

The Financial Specialist position is available in a Federal Highway Administration (FHWA) Federal-aid Division or Federal Lands Highway Division Office. This role involves assisting with technical, administrative, and program management aspects of financial management. U.S. citizens with specialized experience are eligible to apply. Required documents must be submitted by the closing date. A background investigation is necessary, and a service agreement is required. The position may involve travel and telework, and appointees must sign a Mobility Agreement. Financial Disclosure is mandatory.

Contact Representative (TeleService Representative-CSR)-Direct Hire

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Nov 09, 2024

This job announcement is for a direct hire position in the U.S. civil service, open to all U.S. citizens. The role involves working in a call center environment, providing customer service on SSA's National 800 number. The position is a career-ladder opportunity, with potential for annual promotion up to GS-8. Qualifications include specific work experience or education, depending on the GS level. A Competency Assessment Interview Process (CAIP) interview is required to demonstrate aptitude for public interaction. The role is represented by the American Federation of Government Employees union. Male applicants born after Dec 31, 1959 must register with the Selective Service System.

Contact Representative (Teleservice Rep.-Bilingual-English/Spanish)- DHA

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Nov 09, 2024

This job announcement is for a direct hire position in the U.S. civil service, open to all U.S. citizens. The role involves working in a call center environment, providing customer service on SSA's National 800 number. The position is a career-ladder opportunity, with potential for annual promotion up to GS-8. It's a bargaining unit position represented by the American Federation of Government Employees. Qualifications include U.S. citizenship, Selective Service Registration (if applicable), and specific work experience or education based on the GS level. A Competency Assessment Interview Process (CAIP) interview and a Bilingual Certification Interview are required. The role may be filled in one of three locations: Albuquerque, Dallas, or Houston.

IT CYBERSECURITY SPECIALIST (INFOSEC)

Company: Department of Defense - Defense Finance and Accounting Service

Location: Multiple Locations

Posted Oct 19, 2024

This job announcement is for a position in the Information & Technology Directorate, specifically in Payroll Services and MyPay Salary Offset Systems. The role requires IT-related experience with competencies in attention to detail, customer service, oral communication, and problem-solving. A Ph.D. or equivalent doctoral degree in relevant fields is acceptable in lieu of experience. The position is subject to DoD 8140 policy series and requires a favorable suitability review and security clearance. Telework availability is based on mission requirements and supervisory determination. The position is exempt from the Fair Labor Standards Act and is covered by a bargaining unit.

Assistant Executive Director for Innovation and Investment

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Multiple Locations

Posted Nov 09, 2024

The Chief Innovation and Investment Officer (CIIO) role involves providing executive leadership for the mission unit responsible for evolving the NPSBN and associated services. This includes forward-looking research and planning to enhance the FirstNet network's capabilities and resilience. The role requires a background and/or security investigation, geographic relocation, a one-year probationary period, and random drug testing. Applicants must submit narrative statements for each mandatory Professional/Technical Qualification (PTQ) and Executive Core Qualification (ECQ). The ECQs assess executive experience and potential, not technical experience. The role does not have a positive education requirement and is designated as Special-Sensitive (High Risk) | Top Secret - Sensitive Compartmented Information (SCI).

Deputy Director Grants Management

Company: Department of Health and Human Services - Administration for Children and Families

Location: Multiple Locations

Posted Nov 08, 2024

This job posting is for a Senior Executive Service (SES) position in the Department of Health and Human Services (DHHS), Administration for Children and Families (ACF), Office of Grants Management (OGM). The role focuses on improving programs for children and families' economic and social well-being. Requirements include U.S. citizenship, successful completion of a 1-year probationary period, passing a pre-employment drug test, and random testing after appointment. The position is career-based in the SES, requiring executive qualifications approved by OPM. Applicants must demonstrate progressive leadership experience, indicative of senior executive level managerial capability. The role involves leading change, people, and results, and requires expert knowledge in Federal laws, rules, and regulations related to Federal Grants Management. The selectee can choose a duty station from New York, Philadelphia, Boston, Atlanta, or Washington, D.C.

Cashier-Checker (Barista)

Company: Department of the Air Force - Air Force Global Strike Command

Location: Multiple Locations

Posted Nov 08, 2024

The text describes a job opening for a Cashier Checker (Barista) at Bomber Bistro, Minot AFB, ND. This is a flexible (FLEX) position with no guaranteed hours, potentially ranging from 0-40 per week. The role requires experience in customer service, arithmetic, cash handling, and communication skills. A background investigation with favorable results is necessary. The position does not allow for education substitution for experience. Additional requirements include U.S. citizenship or residency, registration for Selective Service (for male applicants), direct deposit, E-Verify check, and a probationary period. This is a Nonappropriated Fund (NAF) position for Morale, Welfare and Recreation (MWR) activities.

Find Your Perfect Match in Gastroenterology in the Midwest

Company: Franciscan Physician Network

Location: Multiple Locations Indiana

Posted Nov 08, 2024

Franciscan Physician Network in Michigan City, Indiana is seeking a Board Eligible/Board Certified Gastroenterologist. The ideal candidate will have ERCP experience, interest in Hepatology, and a strong focus on clinical excellence and patient satisfaction. The practice is busy and established with 5 experienced physicians and multiple advanced practice providers. The role involves a collaborative approach to deliver high-quality patient care, with a schedule of 3-4 half days in clinic, 3-4 half days in surgery, and 1 full day off. The physician will also take 1 full week call every 5 weeks, with no clinic during call week. The practice offers a strong referral base, advanced equipment, and opportunities for virtual visits and outreach. Franciscan Health Michigan City is a new construction site with in-network oncology services.

Deputy Director, Operations and Management

Company: Department of Health and Human Services - Program Support Center

Location: Multiple Locations

Posted Nov 09, 2024

This job posting is for a Senior Executive Service (SES) position in the Department of Health and Human Services (HHS) Office of the Secretary. The role involves providing support services such as financial management, federal occupational health, real estate, security, and general administrative support to HHS components and other federal agencies. The position requires U.S. citizenship, satisfactory security and suitability determinations, and completion of a 1-year probationary period. Applicants must have progressively responsible leadership experience, demonstrating senior-level management capability. They must also provide evidence of experience in at least two lines of business: workforce management/human capital, budget, acquisition, and finance, information technology, travel policy, or strategic planning and communications. The role is open to all groups of qualified individuals in the civil service, including current employees, SES reinstatement eligibles, and SESCDP graduates.

PATHWAYS RECENT GRADUATE (PDP) - Financial Specialist

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Nov 09, 2024

The DOT Recent Graduates Program offers a 24-month career development training in the Federal Highway Administration's Professional Development Program (PDP). Participants receive on-the-job training in the finance field under seasoned professionals. Eligibility requires U.S. citizenship, recent degree completion, and meeting Pathways Recent Graduate requirements. Selected individuals must sign an agreement, serve on an excepted service appointment, and undergo a formal training program with a mentor. They will receive at least 40 hours of interactive training and be evaluated for conversion to a term or permanent appointment after two years.

Local Hire (Emergency Management Specialist 3)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Multiple Locations

Posted Nov 09, 2024

The Federal Emergency Management Agency (FEMA) is seeking temporary local hires for disaster response and recovery efforts in Alpharetta and Savannah, Georgia. These local hire employees, typically residents of the affected areas, assist in community recovery and aid fellow citizens. The positions may be extended in 120-day increments based on disaster needs. Applicants must be U.S. citizens, pass a background investigation, and meet education requirements. The role involves providing guidance on recovery initiatives, applying investigative techniques, and preparing briefings. Benefits include health insurance, dental and vision coverage, flexible spending accounts, sick leave, holiday pay, and worker's compensation.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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