Customer Satisfaction Jobs in New York City, NY

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Looking for Customer Satisfaction jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the New York City, NY area.

Customer Service Representative-Hybrid

Company: Bloomsbury Publishing Inc

Location: New York, NY

Posted Jun 25, 2025

Liase with customers on license agreements, sometimes coordinating with third party partners. Contact point for all customer queries/technical support queries…

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Manager, Growth Marketing (EveryPlate)

Company: HelloFresh

Location: New York, NY

Posted Jun 25, 2025

Stay informed on industry trends, competitor strategies, and new growth tactics to fuel innovation and differentiation.

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SOUS CHEF

Company: Flik Hospitality Group

Location: New York, NY

Posted Jun 24, 2025

Holiday Time Off (varies by site/state). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state,…

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Commercial Electrician - Positions are in Jacksonville, Fl - Relocation Assistant Provided

Company: Owen Electric

Location: New York, NY

Posted Jun 25, 2025

Provide quality electrical installations under the supervision of the electrical foreman. Ensure code compliance through proper installation of electrical…

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full time academic be or bc

Gastroenterology Faculty Physician

Company: Hackensack Meridian Health

Location: Neptune, New Jersey

Posted Jun 23, 2025

View Details Apply on healthecareers.com

Customer Support Specialist – Marine Division

Company: NSC Technologies

Location: National City, CA

Posted Jun 24, 2025

Prior experience in shipyard environments, construction trades, or marine workforce coordination is highly valued.

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User Experience Copywriter

Company: Macy’s

Location: New York, NY

Posted Jun 25, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. User-Centered Design: Deep understanding of UX/UI…

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IT Compliance Analyst

Company: Optimum

Location: Long Island City, NY

Posted Jun 23, 2025

The individual is expected to possess superior skills in security, risk and multiple technologies, problem-solving, project management, compliance/risk analysis…

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Principal - Architecture

Company: LTIMindtree

Location: New York, NY

Posted Jun 24, 2025

Extensive experience in Databricks Delta Lake implementation cluster configuration and policy design. Expertise in migrating onpremise SQL and Oracle servers to…

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HVAC Technician

Company: Apex Building Solutions

Location: New York, NY

Posted Jun 24, 2025

Valid driver's license with a clean driving record is required. Operate company vehicles for service calls and transport tools to job sites.

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Project Employee - Marketing Analytics Manager - WNBA

Company: the NBA

Location: New York, NY

Posted Jun 23, 2025

Must be proficient in SQL, understand how to design and evaluate data models, and can closely partner with data engineers and architects to generate data sets…

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Analyst, Information Security - Training & Awareness

Company: Sony Pictures Entertainment, Inc.

Location: Culver City, CA

Posted Jun 25, 2025

Tracks satisfaction and adoption across awareness tools (LMS, phishing platforms, simulation vendors/tools). This analyst will work across various data streams,…

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Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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