Customer Satisfaction Jobs in New York City, NY

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Looking for Customer Satisfaction jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the New York City, NY area.

Lead Software Engineer, Back End

Company: Capital One

Location: New York, NY

Posted Jun 10, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

Knit Apparel In-Line Quality Inspector

Company: Royal Apparel

Location: Long Island City, NY

Posted Jun 10, 2025

Visit and travel to Outside contractors. Assist in root cause analysis and corrective actions for recurring issues. Health, dental, and vision insurance.

Production Support Engineer

Company: Galaxy Digital

Location: New York, NY

Posted Jun 09, 2025

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. You’ll provide high-quality client support, diagnose and resolve…

Regional Sales Associate

Company: RepRally

Location: New York, NY

Posted Jun 10, 2025

Build your book of business with independent retail stores as the face of RepRally in the field. Professional field sales experience and exposure to working…

Project Manager

Company: UNIVERSAL Technologies

Location: Brooklyn, NY

Posted Jun 10, 2025

Manage cross functional teams, project budgets, project risks, and project reporting. Including project change, scope, schedule, costs, quality, communications,…

HVAC Service Technicians, HVAC Control Wiring Technicians, Jr Electricians

Company: Comfort Air Heating & Cooling

Location: New York, NY

Posted Jun 09, 2025

Ability to operate as a van driver for service calls. Diagnose electrical and mechanical faults for HVAC systems. Test HVAC systems using specialized tools.

Plumber

Company: The New Jewish Home

Location: New York, NY

Posted Jun 10, 2025

Performs residential and light commercial service calls to diagnose and resolve plumbing issues. The Plumber will apply their technical skills and knowledge in…

Customer Service Specialist

Company: NSC Staffing

Location: National City, CA

Posted Jun 09, 2025

Document all activity, including field notes, client visits, and workforce deployment records. Conduct pre-deployment walkouts for every new field employee.

Plumber

Company: Quick & Clean HVAC

Location: New York, NY

Posted Jun 09, 2025

Valid driver's license for commercial driving purposes. Use hand tools, power tools, and pipe threading equipment effectively.

Corporate Security Guard

Company: Custom Protective Services of NY LLC

Location: New York, NY

Posted Jun 10, 2025

A valid NYS Security Guard license is required. Must be able to meet and continue to meet any applicable state/city licensing requirements for Security Officers…

Sales Associate/Stylist (Upper East Side)

Company: gorjana

Location: New York, NY

Posted Jun 09, 2025

401K program, with employer match and matching program*. Generous employee discount and Monthly Product Allowance. Commission, based on personal sales.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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