Customer Satisfaction Jobs in Other US Location

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Looking for Customer Satisfaction jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Other US Location area.

Customer Success Coordinator

Company: EcoVadis

Location: Other US Location

Posted Jan 22, 2025

EcoVadis, a leading provider of business sustainability ratings, is seeking a Customer Success Coordinator to join their Americas team. The role involves supporting customers in the US, Canada, and LATAM, managing customer programs, collaborating with Account Managers, and providing operational and technical support. The ideal candidate should have 0-2 years of direct customer experience, excellent communication skills, and proficiency in English and preferably Spanish or Portuguese. Knowledge of procurement systems or SaaS solutions is an asset. The position offers a full-time, hybrid model in Mexico City, starting in March 2025. EcoVadis is committed to equity, inclusion, and reducing bias in their hiring processes.

Manager, Customer Success

Company: Assent

Location: Other US Location

Posted Jan 22, 2025

Assent, a leading solution for supply chain sustainability, has achieved US$100M ARR, making it the first Certified B Corporation in North America's SaaS sustainability industry to do so. The company is now seeking a Manager of Customer Success to oversee a team of Customer Success Managers, ensuring strong customer delivery outcomes. The role involves managing day-to-day operations, mentoring CSMs, promoting a collaborative work culture, and guiding the team to work effectively with Assent's remote international workforce.

Trade Analyst

Company: Expeditors

Location: Other US Location

Posted Jan 22, 2025

Tradewin is a leading international trade compliance consulting firm that offers a range of services to help companies comply with import and export laws, reduce costs, and enhance supply chain security. They provide key services such as HTS classification, duty drawback reconciliation, and CTPAT supply chain security program implementation. The company is currently seeking a Trade Analyst/Consultant to perform functions like rendering Harmonized Tariff Schedule classifications, researching Customs rulings, and communicating with clients. The ideal candidate should have a degree, strong customer service skills, and proficiency in Microsoft Office applications. Excellent benefits are offered, including health insurance, a 401k plan, and training programs.

Software Solution Architect

Company: UL Solutions

Location: Other US Location

Posted Jan 22, 2025

This job description outlines a fully remote role in Advisory product sales. The role involves supporting primary sellers, working closely with customers, and providing technical expertise. Key responsibilities include gathering solution requirements, demonstrating implementation best practices, and delivering technical presentations. The role requires a Bachelor's or graduate degree in a related field, 5+ years of experience, and proficiency in MS Office and CRM software. The target annual pay range is $99,400 - $106,500, with a 42% on-target incentive based on performance. Benefits include health, wellness, and retirement savings plans.

Project Engineer

Company: UL Solutions

Location: Other US Location

Posted Jan 22, 2025

The job description outlines a role that involves project management, client communication, technical assistance, and quality control in the field of product safety standards. The role requires a degree in engineering or related field, experience in product safety standards, and proficiency in English and Japanese. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The role involves working with smart appliances and ensuring their safety, which is presented as an opportunity to make a global impact.

Document Controller - Training Specialist

Company: BEUMER Group

Location: Other US Location

Posted Jan 22, 2025

The BEUMER Group, a global leader in high-tech intralogistics systems, is seeking an experienced professional for a role in their Heathrow office. The individual will manage documentation and training requirements for various BUK project transitions within the Airport and Logistics environments. Key responsibilities include coordinating with stakeholders, managing the O&M program, facilitating materials through the O&M structure, and creating training documentation. The ideal candidate should have at least 35 years of experience in stakeholder management, delivering documentation and training, and be proficient in PowerPoint and Word. The company offers a competitive benefits package including pension, 25 days holiday, sick pay, enhanced paternity/maternity pay, health and wellbeing support, and holiday increase with service.

Lead Product Manager

Company: Ataccama

Location: Other US Location

Posted Jan 22, 2025

Ataccama is a leading data quality solutions provider, recently recognized by Gartner and backed by Bain Capital Tech Opportunities. They are seeking a Lead Product Manager to shape their data observability offering. The role involves defining product vision, conducting market research, developing the product roadmap, collaborating with engineering and design teams, gathering user feedback, and managing a team of product managers. The ideal candidate should have industry experience, proven product management skills, technical proficiency, market knowledge, strategic thinking, communication skills, analytical skills, and a passion for data. Ataccama offers a comprehensive benefits package including flexible working hours, long-term incentive program, referral program, mental health support, and various perks like company bikes, language courses, and conference tickets.

Project Administrator

Company: Further Enterprise Solutions

Location: Other US Location

Posted Jan 22, 2025

The job posting is for a Project Administrator role in Ridgefield Park, NJ, USA. The primary responsibility is to support project management activities, including plan creation, resource planning, and status monitoring. The ideal candidate should have a Bachelor's degree or equivalent experience, 4+ years of hands-on project management experience, and strong communication skills. Proficiency in Microsoft Office, especially PowerPoint and Excel, is required. The role involves managing 47 ongoing projects, collaborating with program developers, and communicating project status to leadership. Experience in customer care-centric industries and change management projects is preferred.

Senior Test Architect

Company: McFadyen Digital

Location: Other US Location

Posted Jan 22, 2025

McFadyen Digital, a leading advisor and implementer of eCommerce Marketplace solutions, is seeking an experienced Senior Test Architect. The ideal candidate will lead and drive innovation and transformation in the QA domain, with expertise in QA transformation, automation, performance testing, security testing, API testing, mobile application testing, and AI-driven testing tools. Key responsibilities include leading design and implementation of a comprehensive QA transformation roadmap, driving innovation with industry best practices and emerging QA technologies, architecting and implementing scalable test automation frameworks, and mentoring the QA team. The candidate should have 12+ years of QA experience, proven expertise in QA transformation initiatives, and hands-on experience with various automation tools, performance testing tools, security testing tools, API testing tools, mobile testing tools, and AI-driven testing tools.

IT Technician

Company: CHAMPRO

Location: Other US Location

Posted Jan 22, 2025

Champro®, a 30+ year old privately-owned sporting goods and apparel manufacturer, seeks an energetic IT Technician fluent in English for their La Vega, Dominican Republic location. The role involves providing technical support, installing hardware/software, troubleshooting, network/server infrastructure support, and regular equipment upgrades. The ideal candidate should have 2+ years of experience in computer/network support, strong analytical skills, and the ability to work independently. Fluency in English, both spoken and written, is essential due to the role's focus on supporting end-users in the United States. Technical requirements include knowledge of Windows 10/11, Office 2019/2021, Windows Server 2016/2019/2022, and experience with enterprise networking tools. An Associate or Bachelor's Degree in Computer Information Systems or equivalent is preferred.

Senior Test Architect

Company: McFadyen Digital

Location: Other US Location

Posted Jan 22, 2025

McFadyen Digital, a leading eCommerce marketplace solutions provider, is seeking an experienced Senior Test Architect. The ideal candidate will lead QA transformation initiatives, drive excellence in testing strategies, and bring expertise in automation, performance, security, API, and mobile application testing. The role involves designing a comprehensive QA transformation roadmap, implementing scalable test automation frameworks, and leveraging AI-driven tools for test case generation and defect prediction. The candidate should have 12+ years of QA experience, proven expertise in QA transformation, and hands-on experience with various testing tools. Strong problem-solving skills, communication abilities, and experience with Agile methodologies are required. McFadyen Digital values its employees and offers a world-class work culture across its US, Brazil, and India offices.

[Hybrid] HR Specialist 2 (14396-3)

Company: JND

Location: Other US Location

Posted Jan 22, 2025

The job posting is for an HR Specialist 2 position at Samsung in Ridgefield Park, NJ. The role requires a BABS MAMSMBA degree in Human Resources or a related field, along with 2+ years of relevant experience in HR technologies. Key responsibilities include operational support for HR Business Partner teams, managing workforce plans, and driving Samsung Culture Index participation. The ideal candidate should have strong Excel skills, data visualization abilities, and experience with HRIS tools like Workday. Other required skills include problem-solving, communication, and project management abilities. The position offers benefits such as medical insurance, 401k with company match, and opportunities for career advancement.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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