Customer Satisfaction Jobs in Other US Location

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Looking for Customer Satisfaction jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Other US Location area.

Senior Technical Support Engineer (SAP ECC, Incident Management)

Company: insightsoftware

Location: Other US Location

Posted Jan 31, 2025

Insightsoftware is a global provider of financial solutions for the Office of the CFO, offering products across financial planning, accounting, and operations. The company emphasizes customer focus and technical support, with a commitment to reducing incidents and improving customer satisfaction. The job description requires a candidate with IT education, SAP ECC knowledge, reporting experience, and strong analytical and communication skills. Insightsoftware is an equal opportunity employer, committed to diversity and inclusion.

Key Customer Manager, Foodstuffs North Island

Company: McCain Foods

Location: Other US Location

Posted Jan 31, 2025

McCain Foods is seeking a Key Customer Manager for the Foodstuffs North Island account. The role involves implementing customer strategies, managing trade investments, optimizing portfolio profit and sales growth, collaborating with category and marketing teams, and positioning McCain as a preferred category partner. The ideal candidate should have experience in account management, strong communication and leadership skills, proven negotiation abilities, and proficiency in business reporting tools. McCain offers a global brand, opportunities for career growth, a commitment to sustainability and social responsibility, and work-life balance. The company is an equal opportunity employer, valuing diversity and inclusivity.

Senior Legal Counsel

Company: Sophos

Location: Other US Location

Posted Jan 31, 2025

Sophos, a global leader in cybersecurity, is seeking a Senior Legal Counsel with 8+ years of commercial legal experience, preferably in an IT environment. The role involves negotiating and drafting contracts, advising on legal risks, managing internal queries, and building relationships with various business units. The ideal candidate will be a team player, have strong negotiation and communication skills, and be able to work independently under pressure. Sophos offers a remote-first working model, employee-led diversity and inclusion networks, and various wellbeing initiatives.

Support Account Manager

Company: ServiceNow

Location: Other US Location

Posted Jan 31, 2025

ServiceNow, founded in San Diego in 2004, is a global market leader in AI-enhanced technology, serving over 8100 clients including 85 of the Fortune 500. The company's intelligent cloud-based platform connects people, systems, and processes for smarter, faster, and better work methods. ServiceNow offers a supportive and inclusive team culture, opportunities for professional growth, a flexible work environment, and competitive compensation. The Support Account Management SAM Services team seeks highly motivated individuals to deliver world-class customer satisfaction, proactively identify service issues, and drive cross-functional teams for effective issue resolution.

Senior Customer Success Manager - Training

Company: SafetyCulture

Location: Other US Location

Posted Jan 31, 2025

SafetyCulture, a global SaaS company, is seeking a Senior Customer Success Manager. The role involves partnering with strategic and enterprise customers to drive ROI, adoption, retention, and advocacy of their products. The ideal candidate should have 5+ years of experience in a customer-facing role, a background in leveraging data for product adoption, and strong communication skills. The company offers equity, flexible working arrangements, professional development opportunities, and a range of office benefits.

Commercial Account Manager - West India

Company: Palo Alto Networks

Location: Other US Location

Posted Jan 31, 2025

Palo Alto Networks is a cybersecurity company committed to protecting the digital way of life. They are seeking a premier named accounts sales professional to drive sales engagements into select Mid Market accounts in West India. The ideal candidate will have a BS technical degree, 5+ years of above quota sales experience, and a strong understanding of network infrastructure based security appliances. The role involves managing sizable business in Mumbai territory, understanding the power of channels, and having strong channel CXO level relationships. The company offers a supportive environment with development and personal wellbeing programs, and values innovation and collaboration.

Senior Advisory Presales Solution Consultant - Customer (CX) & Industry Workflows

Company: ServiceNow

Location: Other US Location

Posted Jan 31, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Presales Solution Consultant for its Customer Workflows business unit. The role involves supporting sales efforts, developing product-specific solutions, and demonstrating the value of ServiceNow's intelligent cloud-based platform to improve customer service processes. The ideal candidate should have 5+ years of presales solution consulting experience, proficiency with the ServiceNow platform, and excellent communication skills in English and German. The role requires working with both business and technical decision-makers, handling product feature and technical questions, and providing feedback to product management.

Finance Analyst

Company: Magna International

Location: Other US Location

Posted Jan 31, 2025

Magna offers an engaging work environment with opportunities for career growth and development. The Mechatronics Mirrors and Lighting group specializes in innovative automotive technologies. The Financial Analyst role involves preparing budgets, conducting cost analyses, and collaborating with other departments. Magna is committed to diversity and equal opportunity employment.

Software Engineer-Backend CCAAS

Company: Cyara

Location: Other US Location

Posted Jan 31, 2025

Cyara is a leading provider of an Automated CX Assurance Platform, enabling brands to deliver superior customer experiences. The company values excellence, innovation, integrity, curiosity, and diversity. They offer a flexible work environment, competitive compensation, and a positive, results-oriented culture. The role requires strong backend development skills, familiarity with microservices architecture, cloud computing services, and web security principles.

Technical Support Engineer II

Company: Madison Logic

Location: Other US Location

Posted Jan 31, 2025

Madison Logic is a global B2B marketing company that values urgency, accountability, innovation, respect, and integrity. They are seeking a Technical Support Engineer to provide tier II level support, assist and train end users, and foster strong relationships with stakeholders. The role requires a university degree, 5+ years of experience, and expertise in AWS tools, technical application systems, database architecture, and SQL. Desired characteristics include self-sufficiency, strong communication skills, teamwork, and a positive attitude. India-specific benefits include medical coverage, life insurance, provident fund contributions, marriage leave, learning stipend, wellness stipend, transportation for female team members, and a welcoming in-office environment. The company offers a mix of in-office and hybrid working arrangements, with pay equity and a commitment to diversity and inclusion.

Account Executive, Network Growth - Arabic Speaker

Company: EcoVadis

Location: Other US Location

Posted Jan 31, 2025

EcoVadis, a leading provider of business sustainability ratings, is seeking a Frontline Employee to engage and support companies in India to leverage EcoVadis solutions. The role involves acquiring new Indian suppliers, boosting response rates, and driving value throughout the EcoVadis onboarding experience. The ideal candidate should have a degree in a business-related discipline, sales experience, fluency in Arabic and English, and knowledge of the Indian and African regions. EcoVadis offers a full-time remote position in India with benefits including office equipment, flexible hours, wellness allowance, and professional mental health support.

Senior Legal Counsel

Company: Sophos

Location: Other US Location

Posted Jan 31, 2025

Sophos, a global leader in cybersecurity, is seeking a Senior Legal Counsel with 8+ years of commercial legal experience, preferably in an IT environment. The role involves negotiating and drafting contracts, advising on legal risks, managing internal queries, and improving business processes. The ideal candidate will be a team player, have strong negotiation and communication skills, and be able to work independently under pressure. German language skills and experience with public sector contracts are desirable. Sophos operates a remote-first working model and offers a diverse and inclusive environment with various employee initiatives.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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