Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Sr. Account Based Marketing Manager

Company: Niche

Location: Remote

Posted Feb 03, 2025

Niche, a leading school search platform, is seeking an experienced marketing professional with a focus on ABM strategies and field marketing. The role involves developing and executing multichannel ABM strategies, campaign management, field marketing, sales collaboration, data-driven insights, and tech stack optimization. The ideal candidate should have 8+ years of B2B marketing experience, preferably in technology-focused or B2B SaaS environments. The company offers a competitive compensation package, flexible work arrangements, and a comprehensive benefits program. Niche is committed to fostering an inclusive and innovative environment.

Program Director

Company: Bounteous

Location: Remote

Posted Feb 03, 2025

Bounteous, a leading digital transformation consultancy, is seeking a Program Director with extensive project management experience, particularly in Agile methodologies. The role involves leading diverse teams, managing project scope, budget, and timeline, and ensuring client satisfaction. The ideal candidate will have a strong understanding of digital development processes, technologies, and data privacy standards. They will also serve as a Scrum Master, facilitating Agile ceremonies, and managing project risks. The candidate should have excellent communication skills, the ability to resolve conflicts, and experience working in regulated environments. Bounteous values diversity and inclusion, and offers opportunities for continuous learning and career growth.

VP, B2B Marketing

Company: Niche

Location: Remote

Posted Feb 03, 2025

Niche is seeking an experienced B2B marketing professional to lead a team in positioning their enrollment management services as the best in class solution for K12 and Higher Education institutions. The role involves strategic planning, demand generation, deepening partner relationships, product marketing, leadership, metrics and performance management, and operational excellence. The ideal candidate should have 15+ years of marketing experience, with at least 5 years in leadership roles within high-growth B2B SaaS businesses. Niche offers a competitive compensation package, flexible work environment, and a comprehensive benefits program.

Director, HR Advisory Services (Asia Pacific)

Company: Equinix, Inc

Location: Bangalore, India / Remote

Posted Feb 03, 2025

Senior Product Marketing Manager, Customer Success

Company: Spring Health

Location: Remote

Posted Feb 03, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. The company aims to revolutionize mental healthcare by removing barriers and offering tailored solutions, including therapy, coaching, and medication. Spring Health has raised capital from prominent investors, reaching a valuation of $33 billion. The Senior Product Marketing Manager Customer Success role involves strategic alignment, messaging, cross-functional collaboration, market research, content development, and performance analysis to drive upsell and renewal goals.

Senior Product Marketing Manager, Customer Experience and SpringWorks

Company: Spring Health

Location: Remote

Posted Feb 03, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. Their innovative platform has generated a net positive ROI for employers, and they've raised capital from prominent investors, reaching a valuation of $33 billion. The Senior Product Marketing Manager Customer Experience will play a crucial role in shaping and communicating the company's core messaging and positioning, collaborating with cross-functional teams and conducting market research to inform product positioning and go-to-market strategies.

Accounting and Technology Solutions Advisor

Company: Nava

Location: Remote

Posted Feb 03, 2025

Nava is a consultancy and public benefit corporation that has been working with federal, state, and local government agencies since 2013. They aim to make government services simple, effective, and accessible to all, with a focus on populations that are the least protected. The Accounting Technology and Solutions Advisor role involves bridging the gap between state government accounting practices and technology solutions, ensuring seamless integration and improved efficiency. The ideal candidate should have a minimum of 5 years of accounting experience, strong understanding of financial measurement tools and accounting principles, and experience with budgeting, financial reporting, and compliance with state government regulations.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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