Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

VP, Engineering

Company: Syncro

Location: Remote

Posted Jan 29, 2025

Syncro, a remote-first B2B SaaS company, is seeking a VP of Engineering to lead a team of skilled engineers and managers. The role involves improving operational excellence, driving the technical roadmap, and collaborating with various teams. The company offers competitive benefits including a pay range of $195k-$275k USD, remote work, equity appreciation program, unlimited PTO, 401k plan, health insurance, parental leave, and more. The ideal candidate should have 8+ years of senior management experience, 12+ years of software development experience, and expertise in managing global teams and SaaS environments.

Mid-Level Software Developer (C#/.NET)

Company: Motorola Solutions

Location: Remote

Posted Jan 29, 2025

Motorola Solutions is seeking an experienced C# developer with a strong background in developing C# applications in Visual Studio, Object Oriented programming principles, and Microsoft SQL Server databases. The ideal candidate will join the Forward Deployed Engineering team, working closely with customers, support, and the broader engineering team to improve PremierOne CAD and Mobile products. The role involves replicating problem scenarios, performing hands-on troubleshooting, analyzing software and systems, and developing software solutions. Motorola Solutions values a people-first and community-focused culture, committed to providing an inclusive recruiting experience.

Sr. Strategic Account Executive - Ohio Valley

Company: Cohesity

Location: Remote

Posted Jan 29, 2025

Cohesity is a leader in AI-powered data security and management, offering comprehensive data security and management capabilities including immutable backup snapshots, AI-based threat detection, and rapid recovery at scale. The company has been recognized for innovation, product strength, and simplicity in design. Cohesity is seeking a Sr Strategic Account Executive for the Ohio Valley region, with a focus on driving satisfied customers, maintaining accurate forecasts, and developing sales pipelines. The ideal candidate will have 7+ years of proven success in a customer-facing sales role, experience selling into enterprise accounts, and strong presentation skills.

Provider Partnerships Representative

Company: Care Access

Location: Remote

Posted Jan 29, 2025

Care Access is a multispecialty network of research sites aiming to engage healthcare professionals in clinical research and make trials accessible to patients. They seek a motivated individual to build a network of specialist consultants and physicians, recruit physicians for clinical research studies, and expand their local physician database. The role involves managing customer inquiries, generating reports, and ensuring high-quality customer service. The ideal candidate should have experience in physician network development, excellent communication skills, and knowledge of the clinical research market.

Enterprise Customer Success Manager

Company: Lumos

Location: Remote

Posted Jan 29, 2025

Lumos is a fast-growing startup that offers a unified platform for app and access management, solving challenges for organizations of all sizes. The company has gained significant traction, with notable customers like GitHub, MongoDB, and Major League Baseball. Lumos is backed by renowned investors such as Andreessen Horowitz and a16z, having raised over $65m. The company culture is unique, with employees having actual influence on the company's trajectory. As an Enterprise Customer Success Manager, you will ensure the success of Lumos' largest customers, define core processes for this segment, and play a vital role in the customer journey. The role involves onboarding, customer lifecycle management, renewals, and developing trusted advisor relationships with key stakeholders. Lumos values a customer-centric approach, technical expertise, and process optimization.

Senior Quality Assurance Engineer - Web

Company: Speechify

Location: Remote

Posted Jan 29, 2025

Speechify is a rapidly growing company that aims to revolutionize the way people consume information by converting it into audio. They are seeking a skilled QA engineer for a remote, full-time position to ensure the quality of their Web app. The ideal candidate should have a BS in Computer Science or related field, 3+ years of QA experience, proficiency in automation tools like Playwright, and understanding of Agile methodologies. The company offers a fast-paced environment, competitive salary, and the chance to work on a transformative product that supports people with learning differences.

Channel Real Account Manager

Company: Jellyvision

Location: Remote

Posted Jan 29, 2025

Jellyvision ALEX® is a company dedicated to enhancing lives by assisting individuals in selecting and utilizing their benefits. They aim to elevate the benefits and employee experience for their employees and customers through personalization, empathy, and a genuine desire to help. Jellyvision values inclusivity, respect, and trust, offering equitable rewards to support the wellbeing of their diverse workforce. They are currently seeking an Account Manager to engage and support their expanding customer base, with a focus on customer success and growth strategies. The role involves collaborating with partners, identifying customer needs, and guiding them through the renewal process. The ideal candidate should have 3+ years of B2B sales experience, with a background in employee benefits, SaaS, or HR tech being a plus.

Account Executive

Company: BizLibrary

Location: Remote

Posted Jan 29, 2025

The job posting is for a full-time Account Executive position with a competitive compensation plan, flexible PTO, and comprehensive benefits. The ideal candidate should have 24 years of proven consultative sales experience, be a self-starter, and have a proven track record of meeting or exceeding quotas. The role involves closing net new business, generating pipeline, providing accurate forecasts, and maintaining Salesforce. The company culture is strong, unified, and focused on creating a more compassionate and competent place. The company offers solutions to help employees thrive in their jobs and gain necessary skills.

Senior Full Stack Software Engineer

Company: Infinite Reality

Location: Remote

Posted Jan 29, 2025

Infinite Reality is seeking an experienced Senior Software Engineer to join their Studio team. The role involves leading fullstack development, innovating with graphics and web technologies, collaborating across teams, optimizing and scaling applications, mentoring junior engineers, contributing to development infrastructure, and troubleshooting complex problems. The ideal candidate should have extensive fullstack development experience, graphics and web technology expertise, DevOps and CICD experience, database and backend architecture skills, mentorship and leadership abilities, problem-solving and technical expertise, adaptability, collaboration and communication skills, and preferably experience with game development frameworks, WebXR, cloud infrastructure, WebAssembly, real-time data processing, UI/UX design, microservices architecture, containerization and orchestration, 3D modeling or animation, GraphQL, performance profiling, and blockchain or decentralized technologies. The salary range is $132,444 - $171,719 USD, with benefits including paid time off, health plans, wellness access, parental leave, and retirement savings. Infinite Reality values impact, culture, growth, and reward, and is committed to diversity and equal opportunity.

Content Strategist

Company: Victorious

Location: Remote

Posted Jan 29, 2025

Victorious is a company that values its people and culture above all else. They are seeking a highly motivated content marketing professional with at least 35 years of experience. The ideal candidate should be passionate about their craft, committed to quality, and able to manage customer accounts and content production timelines. They should also be familiar with SEO tools and have a propensity for continuous improvement. Victorious offers an excellent benefits package, including remote work, unlimited PTO, and a robust SEO training program.

Colleague Consultant - Financial Aid

Company: Strata Information Group (SIG)

Location: Remote

Posted Jan 29, 2025

SIG, a trusted partner to over 900 colleges and universities worldwide, is seeking an experienced Financial Aid Consultant. The role involves providing strategic direction, optimizing the Colleague Financial Aid module, and collaborating with key stakeholders. The ideal candidate should have 5+ years of experience in higher education and with the Ellucian Colleague Financial Aid module, demonstrating advanced user proficiency. The position offers a competitive salary range of $90,000 - $125,000 + bonus, along with comprehensive benefits.

Manager, Account Management

Company: Jellyvision

Location: Remote

Posted Jan 29, 2025

Jellyvision ALEX® is a company dedicated to enhancing lives by assisting individuals in selecting and utilizing their benefits. They aim to elevate the standards of benefits and employee experience for their employees and customers. The company values creative problem-solving, honest feedback, and continuous learning. They strive to be an inclusive, human-first workplace, fostering respect, trust, and equitable rewards. Jellyvision is seeking a Manager of Account Management to lead a team of 5-6 Account Managers and Customer Success Representatives. The role involves managing a team to meet and exceed KPIs, collaborating with various departments, defining tech stack strategy, and meeting weekly with the Director of Account Management. The ideal candidate should have 2+ years of management experience, 5+ years of B2B sales experience, and a proven track record of working with enterprise customers. The position is remote and offers a base salary of $100,000 - $110,000, with commission eligibility. Jellyvision is committed to diversity and inclusion, welcoming individuals regardless of race, ethnicity, religion, age, disability, sexual orientation, gender, gender identity, country of origin, genetic information, veteran status, marital status, pregnancy, or criminal history.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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