Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Senior Product Designer (f/m/x) - remote

Company: refurbed

Location: Remote

Posted Jan 27, 2025

Refurbed, a European marketplace for refurbished products, is seeking a Senior Product Designer to join their Category Management & Discovery squad. The role involves designing user-friendly experiences, improving matching rates, and collaborating with various teams. Refurbed values a user-centered design process, continuous learning, and a healthy work-life balance. They offer professional development opportunities, remote work flexibility, and an inclusive company culture.

Sales Relationship Manager - West Coast

Company: StarCompliance

Location: Remote

Posted Jan 27, 2025

StarCompliance is a user-friendly platform that simplifies regulatory compliance for enterprise financial institutions. The Relationship Manager role involves cultivating strong client relationships, managing client operating environments, and driving revenue growth. The ideal candidate should have sales experience in a SaaS business, excellent communication skills, and the ability to identify new business opportunities. A background check is required due to the sensitive nature of the work.

Senior Software Developer - Envysion (Device)

Company: Motorola Solutions

Location: Remote

Posted Jan 27, 2025

Motorola Solutions is a global company focused on public safety and enterprise technologies, including critical communications, video security, and command center solutions. They are seeking a Software Engineer to join their growing organization. The role involves developing highly scalable cloud-based applications, designing integrations with security devices, enhancing product features, and ensuring high uptime and reliability. The ideal candidate should have 4+ years of software development experience, 3+ years with technologies like ONVIF or MQTT, 3+ years with Linux, 2+ years in a cloud-hosted environment, and 1+ year with IoT technologies. JavaScript development skills and knowledge of video or media technologies are a plus.

Sr. Software Engineer

Company: SamCart

Location: Remote

Posted Jan 27, 2025

SamCart is an eCommerce software platform designed for creators by creators, aiming to help them build profitable digital businesses. The company values software craftsmanship, empathy, and continuous learning. They are seeking a Senior Software Engineer with full-stack experience, expertise in multiple programming languages, and a commitment to software craftsmanship principles. SamCart offers a supportive work environment with unlimited PTO, health insurance, and a focus on career growth and development.

Head of Global Operations

Company: Tala

Location: Remote

Posted Jan 27, 2025

Tala, a fintech company, is expanding its product offerings and crypto services across multiple continents. The company, which has served millions of customers in Kenya, the Philippines, Mexico, and India, is seeking a Head of Global Operations to oversee collections and customer support functions. The role involves strategic leadership, functional ownership, execution oversight, and team management. The ideal candidate should have extensive experience in outbound contact centers, strong analytical skills, and a customer-centric mindset. Tala is committed to building a diverse and inclusive financial ecosystem.

Senior Software Developer - Envysion (Device)

Company: Motorola Solutions

Location: Remote

Posted Jan 27, 2025

Motorola Solutions, a global company, is seeking a Software Engineer for its Envysion division. The role involves developing scalable cloud-based applications, integrating with security devices, enhancing product features, and ensuring high uptime and reliability. The ideal candidate should have 4+ years of software development experience, proficiency in Linux, and experience with cloud environments like AWS or Azure. JavaScript skills and knowledge of video technologies are a plus. The company offers competitive benefits and an inclusive culture.

Customer Success Manager

Company: Cendyn

Location: Remote

Posted Jan 27, 2025

The Customer Success Manager role involves managing customer relationships, implementing engagement strategies, monitoring performance indicators, resolving issues, and promoting customer education and satisfaction. The ideal candidate should have proven experience in Customer Success or Account Management, strong analytical skills, and proficiency in CRM tools like SalesForce. The position requires full-time work, Monday through Friday, and may involve travel based on customer and business needs.

Account Executive, SMB

Company: Emburse

Location: Remote

Posted Jan 27, 2025

Emburse is a company that aims to improve the lives of its users and businesses by automating corporate expense and invoice management. They offer tailored solutions for companies of all sizes, including startups, SMBs, and enterprises. The company is currently seeking an Account Executive for SMB to focus on attracting small business leads, prospect new opportunities, and meet quarterly sales goals. The ideal candidate should have strong prospecting skills, presentation skills, and a deep understanding of AP Expense and Business needs. Emburse is committed to providing equal employment opportunities and fostering a diverse and inclusive work environment.

SMB Sales Executive

Company: InterPayments

Location: Remote

Posted Jan 27, 2025

InterPayments is a San Francisco-based FinTech SaaS company that aims to reduce payment processing costs for merchants. They offer innovative data services to Fortune 1000 companies and empower merchants to negotiate lower fees. The company is looking for a B2B sales executive to focus on SMB and enterprise merchants in the US and Canada. The role involves educating, guiding, and closing new customers, with a focus on building trust and long-lasting relationships. The ideal candidate should have extensive enterprise B2B SaaS or managed service sales experience, a customer-centric approach, and the ability to manage multiple opportunities and execute flawlessly.

Associate Big data engineer

Company: MetLife

Location: Remote

Posted Jan 27, 2025

MetLife is seeking a high-performing data and analytics professional to join its Global Advanced Analytics and Research Center (GARC) in Hyderabad, India. The role involves driving and supporting the development and deployment of actionable, high-impact data and analytics solutions across various enterprise functions and lines of business. The professional will work with cutting-edge technologies and frameworks to process data, create data pipelines, and collaborate with the data science team to operationalize end-to-end machine learning and AI solutions. Key responsibilities include contributing to the build-implementation of data ingestion and curation processes, supporting the ingestion of huge data volumes, and collaborating with cross-functional teams to build data enablement solutions.

Commercial Account Executive US Remote

Company: Kong

Location: Remote

Posted Jan 27, 2025

Kong is seeking a Commercial Sales Executive with a successful background in sales and account management, ideally within open source or similar enterprise software environments. The role involves developing and executing sales strategies, owning the entire sales cycle, collaborating with internal teams, identifying customer pain points, building relationships with C-level executives, leading account planning efforts, and staying updated on industry trends. The ideal candidate should have 5+ years of experience in commercial sales, strong consultative selling skills, excellent communication and negotiation skills, a results-driven mindset, and experience with CRM platforms. The typical base pay range for this role in the US is $90k-$100k.

Senior FinOps Engineer

Company: Upwork

Location: Remote

Posted Jan 27, 2025

Upwork, a global work marketplace, is seeking a Senior FinOps Engineer to optimize cloud spending and foster a cost-conscious culture. The role involves developing and implementing FinOps strategies, collaborating with cross-functional teams, creating reporting dashboards, and staying updated on cloud cost management trends. The ideal candidate should have 5+ years of experience in DevOps or cloud infrastructure roles, with at least 2+ years in FinOps, proficiency in Python, AWS, and GCP, and a passion for identifying cost-saving opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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