Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Sr. Sales Executive

Company: Private Health Management

Location: Remote

Posted Jan 27, 2025

Private Health Management (PHM) is a specialized healthcare navigation firm that assists clients with serious and complex medical conditions. The company is seeking a Senior Sales Executive to grow its corporate business by engaging with employee benefits leaders and senior executives in professional and financial services firms. The role involves building new distribution channels, cultivating strategic partnerships, and developing go-to-market strategies. The ideal candidate should have a 5+ year track record in closing complex sales, exceptional communication skills, and industry relationships with professional services firms. The role offers a competitive base salary of $125,000 - $150,000 with a performance-based commission plan, along with comprehensive benefits. The position requires significant travel and residency in one of the states where PHM has business operations.

Senior FP&A Manager

Company: Roo

Location: Remote

Posted Jan 27, 2025

Roo, a B2B labor marketplace in animal healthcare, is seeking a Senior Manager of FP&A. The role involves financial planning, performance analysis, operational excellence, and leadership of the FP&A team. The ideal candidate should have exceptional financial modeling skills, strategic partnership abilities, and a data-driven mindset. Roo offers accelerated growth, comprehensive benefits, and an inclusive environment.

Customer Success Coordinator

Company: Prevail Legal

Location: Remote

Posted Jan 27, 2025

Prevail Legal, a well-funded startup based in San Francisco, is seeking a Customer Success Coordinator for a fully remote position. The ideal candidate should have 13 years of experience in Court Reporting operations, proficiency in RB9 Reporter Base software, and familiarity with Google Workspace, Google Suite, and Slack. The role involves serving as a key point of contact for inbound communications, coordinating billing inquiries, and collaborating with Sales and Marketing teams. The compensation range is $18-$22 per hour, depending on job-related knowledge, skills, and experience. Prevail Legal is committed to equal employment opportunity and is hiring US Citizens, without providing H1B Visa support.

Managed Services Solutions Executive

Company: CDW

Location: Remote

Posted Jan 27, 2025

CDW, a leading technology solutions provider, is seeking a Managed Services Solutions Executive. The role involves developing and executing strategic sales plans, identifying new business opportunities, and fostering close collaboration with internal teams. The ideal candidate should have a Bachelor's degree in business, computer science, or a related technical field, and at least five years of experience selling managed services, cloud-based services, or outsourcing solutions. The position offers a fixed pay with variable compensation, uncapped commission, and a positive work environment with opportunities for professional growth.

Vice President, Marketing

Company: Private Health Management

Location: Remote

Posted Jan 27, 2025

Private Health Management (PHM) is seeking a Vice President of Marketing to lead its marketing function, focusing on strategy, execution, and team leadership. The role involves developing a comprehensive marketing strategy, driving demand generation, fostering consumer engagement, and overseeing content creation. The ideal candidate will have strategic leadership, content and demand generation expertise, full-funnel marketing acumen, team leadership skills, and industry knowledge in the employee benefits and healthcare space. The role offers a competitive compensation package, including a base salary of $175,000-$215,000, benefits, and opportunities for growth in a remote company with employees across the United States.

Staff Accountant - Remote

Company: DAS Health

Location: Remote

Posted Jan 27, 2025

DAS Health, a leading provider of Health IT and management solutions, is seeking a full-time Staff Accountant. The role involves managing daily accounting tasks, reconciling data, and assisting in financial statement preparation. Requirements include a bachelor's degree in Accounting, 13 years of professional finance/accounting experience, and proficiency in Microsoft Excel. DAS Health offers competitive pay, flexible time off, continued education reimbursements, and company-paid health benefits.

Customer Success Manager DACH

Company: Kolsquare I B Corp

Location: Remote

Posted Jan 27, 2025

Kolsquare is a SaaS software solution designed for marketing professionals to manage KOL (Key Opinion Leader) marketing campaigns. The company offers advanced technologies like Big Data, AI, and Machine Learning to help businesses form genuine partnerships with over 15 million KOLs across various social media platforms. Kolsquare's mission is to empower everyone with the potential of KOL Marketing, aiming to positively impact the world. The Customer Success Manager role involves building long-term relationships, retaining customers, preventing churn, driving revenue growth, and collaborating with cross-functional teams. The ideal candidate should have proven experience in Customer Success Management, strong soft skills, and a passion for digital marketing and influencer marketing.

Senior Product Growth Analyst

Company: Roo

Location: Remote

Posted Jan 27, 2025

Roo is a B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology. The Growth team works alongside the Director of Growth to define company objectives and measure their impact. The team's responsibilities include prototyping new data-driven workflows, helping teams define and dashboard their North Star, running trusted experiments, and identifying trends for deep dive analysis. The role requires 5+ years of experience in an analytical strategy role, preferably product-focused, with strong SQL skills and knowledge of growth strategies in a high-growth startup environment. The company offers competitive compensation, comprehensive benefits, and a mission-driven work environment.

Revenue Operations Architect (Marketing Ops Lead)

Company: Operatus

Location: Remote

Posted Jan 27, 2025

Operatus is seeking a Director or Sr Director level Marketing Operations professional to lead a team managing client relationships, deliver effective solutions, and provide strategic leadership. The role involves project management, client communication, collaboration with team members, and ownership of the marketing tech stack. Requirements include 4+ years of Marketing Ops or Rev Ops experience, experience with Marketing Automation Platforms, and strong project management skills. The company offers a competitive salary, remote work, and comprehensive benefits.

Enterprise Risk Program Manager

Company: Lead Bank

Location: Remote

Posted Jan 27, 2025

Lead, a fintech company, is seeking a dynamic and creative risk-focused Program Manager. The role involves enhancing and conducting the bank's annual enterprise-wide risk assessment, creating standardized risk assessment methodology standards, building or enhancing the bank's risk documentation and control standards, developing risk reporting, and managing vendor risk and procurement programs. The ideal candidate should have a bachelor's degree, 8-10 years of risk management experience, and a deep understanding of enterprise risk management frameworks. Lead offers competitive compensation, benefits, and a dynamic work environment.

VP, Data

Company: Roo

Location: Remote

Posted Jan 27, 2025

Roo, a B2B labor marketplace in animal healthcare, is seeking a Vice President of Data to lead and scale their data team. The role involves defining and executing a data strategy, leading the growth team, overseeing data engineering and infrastructure, collaborating cross-functionally, developing advanced analytics, and establishing data governance. The ideal candidate will have 10+ years of data leadership, technical expertise, strategic vision, strong business acumen, leadership skills, and a passion for instilling a data-driven culture. Roo offers competitive compensation, comprehensive benefits, and a mission-driven environment.

Senior Full Stack Engineer

Company: Roo

Location: Remote

Posted Jan 27, 2025

Roo is a B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology. The company aims to revolutionize the industry by combining healthcare expertise with Silicon Valley talent. They are seeking a Senior Full Stack Software Engineer to develop new features using cutting-edge technologies. The role involves working remotely with occasional travel to San Francisco. Key responsibilities include collaborating with cross-functional teams, participating in architectural discussions, writing maintainable code, and staying updated on emerging technologies. The ideal candidate has a minimum of five years of hands-on experience in web application development, excellent problem-solving skills, strong communication abilities, and expertise in backend and frontend technologies.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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