Customer Satisfaction Jobs in Remote

223,542 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Enterprise Security Engineer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio is seeking an experienced Enterprise Security Engineer (P3) to evolve and mature its enterprise security. The role involves consulting with business units, maturing a growing team, performing threat modeling, architectural reviews, and risk assessments, and developing security standards. The ideal candidate should have 5+ years of experience in information security, minimum 3 years in enterprise security/security engineering, and expertise in OS and endpoint security, threat modeling, and log analysis. The position is remote, based in Ireland or UK, with occasional travel. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and retirement savings. The company values diversity, equity, and inclusion.

Account Manager, Demand

Company: Liftoff

Location: London, United Kingdom / Remote

Posted Jan 24, 2025

Liftoff, a leading growth acceleration platform for the mobile industry, is seeking an Account Manager for its Demand team in London. The role involves growing advertiser spend, expanding the Demand team, and fostering valuable advertiser partnerships. The ideal candidate should be a Russian speaker, with strong negotiation skills, understanding of data analysis, and client-facing experience. They should be able to lead customer communication, collaborate with cross-functional teams, and identify revenue opportunities. The role requires 2-3 years of relevant sales experience, a BS/BA degree, and willingness to travel. Liftoff offers a full compensation package including equity and benefits.

Senior Software Developer

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Customer Support Strategy, Planning & Insights Manager

Company: Airtable

Location: Remote

Posted Jan 24, 2025

Airtable, a no-code app platform, is seeking a strategic planner with 7+ years of experience in Sales Strategy & Ops, Support Ops, Revenue Ops, or management consulting. The role involves leading strategic and budget planning, designing dashboards, conducting deep-dive analyses, and developing predictive models. The candidate should be an exceptional communicator, strong in Excel and analytical tools, and have experience translating business needs into technical requirements. Airtable is an equal opportunity employer, committed to diversity and providing reasonable accommodations.

Area Business Manager, San Jose, CA

Company: Blueprint Medicines

Location: San Jose, CA / Remote

Posted Jan 24, 2025

The Area Business Manager role at Blueprint Medicines involves contributing to a successful launch of AYVAKIT, building a new market for patients with systemic mastocytosis, and developing markets within assigned territories. The individual will be a product and disease state expert, building relationships with healthcare professionals and cross-functional colleagues to deliver patient support. They will report to the Regional Business Director and be part of a collaborative field team. Key responsibilities include educating healthcare professionals on relevant products and disease states, building relationships with accounts, engaging in patient pull-through strategies, and developing business plans. The role requires a BA/BS degree, 5+ years of biotech/pharma sales experience, and preferably a degree in Health Sciences, Business, Marketing, or related field. Strong clinical background in applicable specialties, product launch experience, and understanding of disease modifying therapies are preferred. The position offers a competitive salary range of $185K -- $230K, along with incentive compensation, equity grants, and comprehensive benefits.

Engineering Manager, GitLab Delivery - Release

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking an Engineering Manager for GitLab Delivery - Release. The role involves building a world-class team, maintaining an environment for team success, and partnering with a Product Manager to connect business goals with engineering solutions. Key responsibilities include hiring, guiding release orchestration, managing agile projects, and ensuring the security, performance, and scalability of the release process. The ideal candidate will have experience leading software delivery, strong technical background, and excellent cross-functional collaboration skills.

Financial Crime Risk Oversight Specialist (US)

Company: TD Bank

Location: Remote

Posted Jan 24, 2025

TD, a leading global financial institution, is seeking a Financial Crime Risk Oversight Specialist for a role in New York, New York. The role involves providing expert guidance and oversight for AML/ATF/Sanctions/ABAC compliance programs. TD offers competitive compensation, growth opportunities, and a comprehensive Total Rewards package. The company is committed to customer experience, colleague development, and diversity. The job description highlights the importance of the role, the company's reputation, and its commitment to supporting colleagues' career growth.

Cyber Security Advisor

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Kyndryl is seeking a security engineer to work in the SOC (Security Operation Center). The role involves completing proposal, implementation, and operation phases of small and medium-sized projects in SOC solutions. The candidate should have a customer-oriented mindset, leadership skills, and be able to communicate effectively. At least 5 years of experience in a specific security area is required, along with business level Japanese N1 and English. Kyndryl values diversity and inclusivity, offering opportunities for growth and innovation with state-of-the-art resources and Fortune 100 clients.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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