Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Underwriter, Small Commercial Workers’ Compensation/Commercial Auto

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Pie Insurance is a company dedicated to making commercial insurance accessible and straightforward for small businesses. They leverage technology to revolutionize the insurance buying and experiencing process. Their diverse team of builders, dreamers, and entrepreneurs are guided by core values and principles. Underwriters play a crucial role, interacting daily with customers and making significant decisions. The role involves assessing medium to complex risks, underwriting and binding new and renewal coverage, and maintaining strong industry knowledge. The ideal candidate should have a high school diploma or equivalent, a bachelor's degree or equivalent experience preferred, and at least 3+ years of commercial underwriting experience. They should possess strong partner relationship skills, knowledge of workers' compensation and commercial auto underwriting concepts, and the ability to balance high transaction volumes. The company offers competitive compensation, equity, comprehensive health plans, generous PTO, and a future-focused 401k match. Pie Insurance is committed to equal opportunity and has been recognized as a leading place to work.

PhD Data Partner - Writer - US

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

TELUS Digital AI is seeking a PhD Data Partner, a remote role with flexible hours. The ideal candidate will have a PhD in English/Writing, strong proficiency in English, and the ability to explain complex concepts concisely. Key responsibilities include developing complex, original question-and-answer pairs, ensuring questions involve multi-step problem-solving, providing detailed solutions, and collaborating with cross-functional teams. The role offers competitive pay rates, ranging from $40 - $50 USD per hour, and the opportunity to join a global AI Community of over 1 million contributors. TELUS International is committed to equal opportunities and diversity.

Software Engineer III, Cloud (Remote, IRE)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a remote candidate for a cloud security role. The successful applicant will work on enriching backend microservices, leveraging CrowdStrike tools, and building cloud-based systems to detect targeted attacks. The role involves collaboration across multiple teams, a focus on quality coding, and the use of technologies like Go, Docker, Kubernetes, and AWS/GCP/Azure. Candidates should have a degree in Computer Science, understanding of scalability and distributed systems, and experience in engineering best practices.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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