Customer Satisfaction Jobs in Remote

223,542 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Contract: Development Team Lead / Manager (Java)

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking an Engineering Lead with 8+ years of software development experience. The role involves managing a team of engineers, collaborating with cross-functional teams, and driving the company's fastest-growing revenue stream. The ideal candidate should have a deep understanding of software development life cycle principles, agile practices, and experience in designing and maintaining distributed backend systems. They must also possess strong leadership, communication, and coaching skills, with a proven track record of delivering complex projects and managing high-performing teams.

Payment Risk Intern

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Electrical Category Senior Manager

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, seeks an Electrical Category Senior Manager. The role involves managing multiple complex categories for Major Capital Equipment, including Medium Voltage, Medium/Low Voltage Transformers, Protection & Control, and Generator categories. The manager will develop and execute global procurement strategies, lead vendor management, and drive product development. They will also manage supplier relationships, negotiate contracts, and deliver cost savings. The ideal candidate should have over 10 years of engineering experience in the electrical discipline, a Bachelor's degree, and preferably a Master's degree.

Sr. Revenue Operations Analyst

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 24, 2025

Account Technology Manager - Hardware Assisted Verification - EDA - m/f/d

Company: Siemens Digital Industries Software

Location: Rome, Italy / Remote

Posted Jan 24, 2025

Siemens EDA, a global leader in Electronic Design Automation software, is seeking a skilled professional to drive their hardware-accelerated verification business in Europe. The role involves fostering customer relationships, developing product introduction strategies, and managing account campaigns. The ideal candidate should possess an Electrical Engineering degree, strong knowledge of digital design verification practices, and relevant experience in hardware-assisted functional verification. Excellent communication skills, customer-facing experience, and the ability to influence and manage indirectly are highly valued. The position offers flexibility, competitive benefits, and the opportunity to work with a strong, experienced team.

Sr Solution Consultant-State and Local

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 5+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and guiding strategic programs. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and a willingness to travel. Compensation includes a base pay of $133,000 - $206,800 plus equity, variable/incentive compensation, and benefits.

Senior Backend Software Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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