Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Area Business Manager, Fort Worth, TX

Company: Blueprint Medicines

Location: Fort Worth, TX / Remote

Posted Jan 24, 2025

The Area Business Manager role at Blueprint Medicines involves contributing to the successful launch of AYVAKIT, building a new market for patients with systemic mastocytosis, and developing markets within assigned territories. The individual will be a product and disease state expert, building relationships with healthcare professionals and cross-functional colleagues to deliver patient support. They will report to the Regional Business Director and collaborate with various teams. Key responsibilities include educating healthcare professionals on relevant products and disease states, managing accounts, engaging in patient pull-through strategies, and building collaborative partnerships. The ideal candidate will have a BA/BS degree, 5+ years of biotech/pharma sales experience, and a strong clinical background in Allergy/Immunology, Hematology, and/or Rare Disease. Preferred qualifications include a degree in Health Sciences, Business, Marketing, or related field, product launch experience, and understanding of disease modifying therapies.

Senior Solutions Engineer

Company: Sumo Logic

Location: Alice Springs, Australia / Remote

Posted Jan 24, 2025

The job posting is for a Senior Sales Engineer role at Sumo Logic. The successful candidate will serve as the primary technical resource for the Enterprise Accounts team, sharing expertise through presentations, product demonstrations, and technical evaluations. They will work closely with clients to understand their needs and design suitable solutions, guiding them through trials and POVs to build positive relationships. The role involves cross-functional collaboration with Product Management and Engineering teams to improve the Sumo Logic service. Requirements include a degree in Computer Science or related field, 4+ years of experience in Solutions Engineering, Sales Engineering, or similar roles, and hands-on knowledge of security products and technologies. Preferred skills include experience with open-source collections, leading technical validations, and working with AWS, GCP, or Azure.

Senior Platform Architect

Company: ServiceNow

Location: Munich, Germany / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader founded in 2004, is seeking a Customer Outcomes Senior Platform Architect. This role involves helping customers establish a technical foundation in the ServiceNow Platform, designing solutions for long-term success, and guiding engagement teams. The ideal candidate should have 8+ years of professional services experience, management consulting experience, and ServiceNow certifications. Fluency in English and German is required. The role involves working with customers across various teams, translating business goals into architectural blueprints, and ensuring instance health.

EHR Technical Services Analyst

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

iRhythm Technologies is seeking a remote EHR Technical Services Analyst. The role involves providing technical support for EHR-integrated customers, troubleshooting issues, and driving innovation. The ideal candidate should have at least 1 year of EHR integration experience, preferably with Epic, and some experience with HL7 integration engines like Mirth. They should be analytical, detail-oriented, and comfortable in a fast-paced environment. The position offers a competitive compensation package, excellent benefits, and the opportunity to work with a team dedicated to improving healthcare and patient experience.

Customer Service Associate with Romanian and English

Company: Kyndryl

Location: Wroclaw, Poland / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Customer Service Representative with a growth mindset, customer focus, and strong communication skills. The role involves providing support to clients via various channels, learning new technologies, and growing professionally. Kyndryl offers a diverse, inclusive environment with flexible working policies, learning opportunities, and comprehensive benefits. The ideal candidate should have knowledge of Romanian and English, and familiarity with Windows, Mac, or Linux operating systems.

Senior Manger, Strategic and Marketplace FP&A

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Senior Manager, Strategic and Marketplace FP&A. The role involves leading business partnering, financial forecasting, strategic resource allocation, and ROI analyses. The ideal candidate should have finance or analytics experience, strong analytical skills, and proficiency in Excel and BI tools. Upwork offers a competitive salary range of $151,000 - $180,500 USD, along with comprehensive benefits and a commitment to diversity and inclusion.

Field Service Engineer

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Field Service Engineer for a remote position based in Vancouver, WA. The ideal candidate should have 1+ years of experience in field service, depot repair, or manufacturing facilities, preferably with hands-on refrigeration experience. The role involves providing field service support, repairs, preventative maintenance, installations, and instrument qualifications. The candidate will work with hazardous/toxic materials and need to adhere to Good Manufacturing Practices (GMP) safety standards. The position requires a strong electronic/mechanical background, ability to lift 50 lbs with assistance, and maintain a valid driver's license. The company offers a comprehensive Total Rewards package including medical, dental, vision plans, paid time off, and retirement savings programs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages