Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Director, Kyndryl Consult Partner Mainframe (m/f/x)

Company: Kyndryl

Location: Stuttgart, Germany / Remote

Posted Jan 24, 2025

Associate Customer Support Specialist

Company: DeleteMe

Location: Remote

Posted Jan 24, 2025

DeleteMe is a rapidly growing SaaS privacy business that offers tools for consumers and businesses to control their online personal information. The company is well-capitalized, profitable, and led by a passionate team. They are seeking an Associate Customer Support Representative to educate customers on privacy best practices, resolve support requests, and partner with internal teams to address complex issues. The role offers comprehensive health benefits, flexible work schedule, 100% work from home, generous 401k matching, paid time off, company holidays, childcare expense reimbursement, fitness reimbursement, and birthday time off.

Customer Success Manager

Company: Agiloft

Location: Remote

Posted Jan 24, 2025

Agiloft is a leading global provider of contract lifecycle management (CLM) software, trusted by organizations worldwide. Their no-code platform is easily managed by business users, resulting in high customer satisfaction and renewal rates. The company emphasizes a strong employee experience, supporting diverse work environments and work-life balance. The Customer Success Manager (CSM) role in the MidMarket region involves building customer relationships, driving product engagement and growth, and acting as a trusted advisor to customers. The ideal candidate should have extensive experience in customer success or account management in SaaS companies, with a proven track record in relationship building and churn mitigation.

On Site Service Technician

Company: Cummins

Location: Remote

Posted Jan 24, 2025

Cummins Inc. is seeking a skilled Onsite Service Technician for a role in Gallivare, Sweden. The successful candidate will maintain, diagnose, and repair Cummins diesel engines in Komatsu mining products at the Aitik mine site. Key responsibilities include engaging with customers, performing preventative maintenance, escalating complex issues, and ensuring adherence to safety and environmental policies. The ideal candidate should have mechanical and electrical system knowledge, problem-solving skills, strong communication abilities in Swedish and English, and a valid driver's license. High Voltage/Low Voltage experience and current electrical certification are preferred but not required.

Principal Engagement Manager, Federal

Company: ServiceNow

Location: Orlando, FL / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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