Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Technical Account Manager - APAC

Company: FireMon

Location: Remote

Posted Jan 24, 2025

The Technical Account Manager (TAM) role involves advocating for designated customers, managing their technical issues, and ensuring their needs are met across all offerings. The TAM will provide project leadership, hands-on customer support, and communicate status updates. They will also manage relationships with end-users, provide training, and troubleshoot issues. The role requires a strong understanding of network security devices and Linux/UNIX OS. Fluency in English, a Bachelor's degree, and relevant experience are required. Preferred skills include multiple technical certifications, experience with REST APIs, and the ability to travel.

Group Product Marketing Manager, Developer

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a Product Marketing Manager with extensive experience in the onchain ecosystem to lead the growth of their Developer Platform. The role involves developing and executing a marketing strategy, understanding customer needs, and driving product launches and developer activation programs. The ideal candidate should have a strong understanding of blockchain technology, excellent storytelling skills, and the ability to work cross-functionally. The company aims to bring a million developers onchain by creating an easy-to-use and trusted developer experience.

Support Operations Program Manager - AI Technology

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Support Operations Program Manager to deploy AI technology within their Support ecosystem. The role involves driving AI strategy, deploying AI initiatives, collaborating across departments, optimizing customer and agent experiences, driving performance metrics, and acting as an AI advocate. The ideal candidate should have a Bachelor's degree in Engineering, Operations Management, Computer Science, or a related field, with 8+ years of experience in business operations with technology implementations. They should possess technical fluency with AI tools and platforms, a customer-centric mindset, strong analytical, communication, and project management skills. Samsara offers a competitive total compensation package, flexible working model, and a commitment to diversity and inclusion.

Technical Support Engineer - Loom

Company: Atlassian

Location: Canada / Remote

Posted Jan 24, 2025

Senior Claims Representative - Auto Property Damage

Company: Liberty Mutual Insurance

Location: Dallas, TX / Remote

Posted Jan 24, 2025

Liberty Mutual is offering a Senior Claims Representative position in the Auto Property Damage (APD) division. The role involves reviewing and processing straightforward Commercial claims, interacting with various parties, and determining policy coverage. The company provides comprehensive benefits, including insurance education and training. This is a remote position with in-office requirements twice a month for candidates near Suwanee, GA and Dallas, TX. Qualifications include a Bachelor's Degree, 1-2 years of experience, and strong customer service and technology skills. Liberty Mutual is committed to fostering a diverse, equitable, and inclusive workplace.

Sr Solution Consultant - Healthcare

Company: ServiceNow

Location: Denver, CO / Remote

Posted Jan 24, 2025

Commercial Sales Manager - Central

Company: Silverfort

Location: Remote

Posted Jan 24, 2025

Silverfort, a cybersecurity startup, seeks a Commercial Sales Manager with 1+ years of experience in selling software to SMBs or cybersecurity software. The role involves creating and pursuing sales opportunities, evangelizing Silverfort's innovative Identity-Based Zero Trust platform, and collaborating with presale, product marketing, and customer success teams. The ideal candidate should be coachable, proactive, and have a proven track record of meeting sales quotas. Experience in selling technical products of startup-stage vendors is an advantage. The candidate should preferably be located in Chicago, Ohio, or Michigan.

Senior Compliance Analyst

Company: Hometap

Location: Boston, MA / Remote

Posted Jan 24, 2025

Hometap, a recognized great place to work by The Boston Globe and Forbes, is seeking a Senior Compliance Analyst. The role involves conducting material reviews for compliance with federal, state, and internal requirements, and ensuring Hometap's products meet regulatory standards. The ideal candidate is collaborative, innovative, and has 3+ years of compliance experience in a financial institution, preferably with equity investment or mortgage experience. Hometap offers competitive compensation, healthcare coverage, unlimited PTO, and a strong culture with opportunities for team-building.

Technical Account Manager

Company: FireMon

Location: Remote

Posted Jan 24, 2025

FireMon is seeking a Technical Account Manager (TAM) to manage relationships with end-users, provide project leadership for major FireMon programs, and offer hands-on customer support. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, five or more years of experience in technical project management or account management, and expertise in managing complex network infrastructures. FireMon is committed to providing equal employment opportunities and fostering a creative environment to solve unique and complex security problems for its customers.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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