Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

TPF Systems Programmer

Company: Kyndryl

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They are committed to creating an equitable, inclusive environment for employees, customers, and communities. As a System Administrator, you'll solve complex problems, work with cutting-edge technology, and manage systems data for clients. The role offers opportunities for career growth, industry diversity, and skill development. Kyndryl values diversity and inclusion, providing a supportive work environment for all employees.

EMEA PreSales Upmarket Director

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot is seeking an EMEA PreSales Upmarket Director to join their dynamic team. The role involves leading a team of managers, providing strategic leadership, and driving growth in the upmarket segment. The ideal candidate should have proven experience in a senior leadership role within PreSales, a deep understanding of Upmarket and/or SB segments, and a track record of driving growth. They should also possess strong communication, coaching, and mentoring skills, and an analytical mindset with a track record of data-driven decision making.

Senior Technical Product Manager DT (Digital Technology) GTM

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technical Product Manager for its Entitlement Management Systems (EMS) products. The role involves driving product success, defining roadmaps, gathering requirements, and collaborating with cross-functional teams. Key responsibilities include product strategy, requirement gathering, technical understanding, cross-functional collaboration, product development oversight, performance metrics analysis, and customer feedback iteration. The ideal candidate should have 5+ years of product management experience, business process expertise in Quote-to-Order and Subscription Lifecycle Management, strong technical background, and excellent communication skills. ServiceNow offers a competitive base pay, equity, variable compensation, and benefits.

Product Owner

Company: J. J. Keller & Associates, Inc.

Location: Neenah, WI / Remote

Posted Jan 23, 2025

Travel Property Adjuster Trainee - Field Estimating - PST, MST, CST ONLY

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Field Property Adjuster Trainee to provide exceptional service to policyholders. The role involves traveling to customers' homes for on-site inspections, investigating claims, preparing estimates, and settling claims efficiently. The trainee will also handle virtual claims using platforms like Xactimate and ClaimsX Video Collaboration. A comprehensive training program will equip the trainee with skills in handling water loss claims. The ideal candidate should have strong critical thinking, problem-solving skills, and customer service experience. They must be detail-oriented, organized, and have a valid driver's license. The role requires up to 90% travel and offers a competitive salary with additional pay for overtime. Allstate provides a robust benefits package, including time off, healthcare, retirement, and ongoing training.

Represented Litigation Adjuster (WI, IL) - Remote

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Represented/Litigation Adjuster to handle automobile accident claims involving property damage and bodily injury with attorney/litigation. The role is remote and requires 3+ years of Bodily Injury Claim handling experience. The adjuster will investigate claims, communicate with customers and attorneys, negotiate settlements, and maintain accurate records. Allstate offers a technology bundle, connectivity reimbursement, and competitive compensation. The company values diversity and inclusivity, and encourages employees to challenge the status quo.

Data Solutions Analyst

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a Data Solutions Analyst/Senior Data Solutions Analyst to work with USRM Finance and FP&A teams. The role involves partnering across finance teams to deliver a modernized planning, forecasting, and budgeting platform. The successful candidate will help define and execute next-generation financial planning and analysis (FP&A) tools and processes, collaborating with various US-based development teams. Key responsibilities include managing projects for system enhancements, collaborating with stakeholders for process efficiency, and developing business processes with solutions for requirements management. The role requires a Bachelor's degree, 3-5 years of related experience, and proficiency in Office365, PowerBI, SAS, SQL, or data analytics. Experience with Anaplan is preferred. The position offers opportunities for continuous learning, innovation, and career growth.

Solutions Engineer

Company: NAVEX

Location: Remote

Posted Jan 24, 2025

NAVEX Global, an industry leader in integrated risk and compliance software, is seeking a driven Solutions Engineer. The role involves creating engagement opportunities, supporting revenue generation, and helping customers realize the value of NAVEX's solutions. The company offers career growth, competitive pay, wellbeing programs, and a meaningful purpose. NAVEX fosters an inspiring culture with industry leadership, life flexibility, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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