Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Software Development Engineer in Test (on site)

Company: Blue Acorn iCi

Location: Remote

Posted Jan 24, 2025

Blue Acorn iCi, an Infosys company, is seeking a Software Development Engineer in Test (SDET) with experience in Adobe applications and/or Adobe Cloud products. The ideal candidate will have a passion for automation, a deep understanding of software quality assurance, and technical skills to develop and maintain testing frameworks. The role involves designing, developing, and executing automated tests, developing and maintaining test automation frameworks, performing functional regression, integration, and end-to-end testing, investigating and documenting defects, and collaborating with cross-functional teams to improve testing processes.

Insurance Compliance & Quality Assurance Coordinator (Work from Home)

Company: AAA Club Alliance

Location: Remote

Posted Jan 24, 2025

AAA Club Alliance is recruiting for an Insurance Compliance & Quality Assurance Coordinator. The role involves ensuring accuracy and quality control in various insurance agency data elements, auditing applications and transactions for compliance, and processing policy corrections. The position offers a competitive base hourly rate, paid time off, 401(k) plan, medical benefits, and a free AAA membership. The ideal candidate should have proficient desktop computing skills, excellent attention to detail, and the ability to work autonomously. The role is remote but candidates must reside within the specified territory.

Senior Product Marketing Manager

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore is seeking a Senior Product Marketing Manager to join their team. The role involves partnering with product, web, and marketing operations teams to introduce new products and features, focusing on a rapidly growing division. The ideal candidate will leverage customer insights to position Procore's construction network, collaboration tools, and mobile applications competitively. They will develop marketing strategies, launch plans, and content, driving adoption and cross-departmental collaboration. The role requires a Bachelor's degree, 4+ years of product marketing experience, and expertise in positioning, messaging, and launch strategy. Knowledge of the construction industry is a plus. Procore offers competitive benefits, including health care plans, unlimited vacation, and an employee stock purchase plan.

Technical Support Engineer, Tier 3 Software

Company: KeepTruckin

Location: Remote

Posted Jan 24, 2025

KeepTruckin, a company specializing in AI and computer vision technology, is seeking a Tier 3 Technical Support Engineer. The role involves managing escalated cases, developing RESTful API endpoints, triaging critical customer issues, and providing technical guidance. The ideal candidate should have a Bachelor's Degree in Computer Science/Engineering, 7+ years of experience in customer support or software development, and strong understanding of REST APIs, SQL, and Salesforce. Fluency in English is preferred, and the role is based in Islamabad, PK.

Business System Analyst

Company: cBEYONData

Location: Remote

Posted Jan 24, 2025

cBEYONData is hiring a Business System Analyst with 5+ years of IT experience, preferably in ERP systems like Oracle Financials. The role involves problem diagnosis, customer assistance, and documentation. The candidate must have strong communication skills, a secret clearance, and be committed to equal employment opportunities. cBEYONData is an EEO and Affirmative Action Employer.

Content Marketing Intern

Company: LogRocket

Location: Remote

Posted Jan 24, 2025

LogRocket, founded in 2016, aims to enhance web user experience. They offer complete visibility into customer interactions with web apps through session replays and insights into logs, errors, and network activity. With over 2,500 customers including Pinterest, Ikea, and Whole Foods, they're backed by top investors and have raised $55M. They're seeking a degree candidate in English, Journalism, Creative Writing, or similar, with strong communication skills, attention to detail, and organization. The role involves managing blog content, learning about SaaS growth, and engaging with a community of freelance authors.

GTM Operations Lead

Company: mabl

Location: Remote

Posted Jan 24, 2025

mabl, an AI-powered low-code test automation platform, is seeking a versatile professional for marketing, sales, and business operations. The role involves managing GTM systems, data-driven decision making, and cross-functional collaboration. The ideal candidate should have B2B operations tech experience, expertise in SaaS product lead growth, and proficiency in tools like Salesforce, Marketo, and Google Analytics. mabl values culture, offering flexible work arrangements, and has won multiple awards for its work environment.

Product Marketing Manager, Startups

Company: Stripe

Location: Remote

Posted Jan 24, 2025

Stripe is seeking an experienced product marketer to shape the roadmap, drive launches, and grow adoption of Stripe products for startups. The role involves developing messaging and positioning, crafting narratives, and engaging teams across sales, campaigns, demand generation, and product to drive awareness, pipeline, and revenue. The ideal candidate should have 7+ years of product marketing experience, preferably in B2B settings, and a strong focus on creating incredible customer experiences. They should be able to leverage data, work with senior executives, and have a builder mentality with a bias to action.

Customer Research Advisor (Remote)

Company: Dscout

Location: Remote

Posted Jan 24, 2025

Dscout is a leading company in experience research technology, offering a platform for businesses to gain insights into user needs and behaviors. They are seeking a Research Advisor to collaborate with clients and help them design, recruit, and field research projects. The ideal candidate should have a degree in design research, psychology, anthropology, sociology, market research, or a related field, along with 1-4 years of professional experience. The role involves training clients on Dscout features, providing research design recommendations, assisting in project management, and acting as a customer advocate. The company offers a chance to make a real impact in the user experience field and advance one's career.

Client Solutions Specialist

Company: C.A. Fortune

Location: Remote

Posted Jan 24, 2025

CA Fortune is seeking a detail-oriented professional for a fully remote Client Solutions Specialist position. The role involves supporting the Sales Development and Engagement team, managing customer promotions, resolving deductions issues, and assisting with sales and trade spend reporting. The ideal candidate should have CPG experience, excellent computer skills, strong problem-solving abilities, and at least 25 years of administrative experience. The company offers a competitive salary, comprehensive benefits, and a flexible work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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