Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Quality Engineer

Company: AnyRoad

Location: Remote

Posted Jan 23, 2025

AnyRoad, a leader in experiential marketing software, seeks a Lead Quality Engineer to set quality standards, collaborate on robust testing frameworks, and drive transformative change. The role involves defining and embedding quality into every step of the development process, analyzing production data for insights, and leading a culture of excellence. The ideal candidate will have 5+ years of quality engineering experience, technical mastery in tools like Ruby on Rails, React, Node.js, Selenium, Cypress, and Cucumber, and a customer-centric mindset. The company values quality, resilience, and performance, and encourages creativity and innovation. It is a diverse, gender-balanced organization with offices in the US and EMEA, backed by prominent investors.

Enterprise Account Manager - NYC

Company: Boomi

Location: Remote

Posted Jan 23, 2025

Boomi is a fast-growing company that aims to make the world a better place by connecting everyone to everything anywhere. They offer an award-winning intelligent integration and automation platform. The company is looking for a sales professional with 7-10 years of enterprise sales experience in the technology field, specifically in data integration or similar domains. The role involves formulating and executing a sales strategy within an assigned region, driving revenue growth within the existing customer base, and consulting with customers on the Boomi Platform. The ideal candidate should have SaaS experience, experience working with C-level executives, and a strong consultative selling background. Boomi is committed to fair compensation, with an OTE of $300K-$340K, and values a diverse and inclusive work environment.

Staff Technical Program Manager, Software

Company: Agility Robotics

Location: Remote

Posted Jan 23, 2025

Agility Robotics, a pioneer in robotics, is seeking an experienced Staff Software Technical Program Manager. The role involves leading cross-functional teams, managing program roadmaps, and collaborating with engineering teams. The ideal candidate should have a strong technical foundation, program management expertise, and a passion for advancing autonomous systems. The company offers competitive benefits including 401k matching, equity, comprehensive insurance, flexible PTO, and a supportive work environment.

Oracle Data & Analytics Functional Consultant - Senior Associate

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

PwC is seeking a Senior Associate for a career in Oracle consulting, offering the chance to assist organizations in leveraging enterprise technology for digital transformation and business growth. The role involves helping clients implement Oracle solutions to address business challenges in areas like finance, operations, and governance. The Oracle Data and Analytics team focuses on data strategy, analytics, and governance to drive profitability, reduce costs, and enhance customer experience. As a Senior Associate, you'll work on complex business issues, demonstrating critical thinking, and using a range of tools to extract insights. Preferred skills include leading data strategy projects, analyzing data flows, documenting data solutions, and advising on transaction processing, reporting, and talent management. The role requires a Bachelor's degree and 4 years of experience. PwC offers a competitive salary range, comprehensive benefits, and a positive work environment.

Lead Reals Business Analyst

Company: UKG

Location: Remote

Posted Jan 23, 2025

UKG, the largest U.S.-based private software company, is seeking a Renewals Business Analyst. The role involves analyzing data across over 20,000 contracts and $3.5B in recurring revenue, identifying trends, optimizing processes, and collaborating with various teams to maximize retention and revenue. The ideal candidate should have 5+ years of experience in business analysis, renewals, or a similar role in a subscription-based business, proficient in Excel, PowerBI, and Salesforce.com. The position offers a pay range of $99800 to $120000, with opportunities for short-term and long-term incentives.

Software Architect, Infrastructure & Security

Company: Invoca

Location: Remote

Posted Jan 23, 2025

Invoca, a leading AI and machine learning-powered Conversation Intelligence company, is seeking an experienced Architect for Infrastructure & Security. The role involves providing technical leadership, collaborating with engineering leaders, and driving technical delivery quality and reliability. The ideal candidate should have 10+ years of hands-on experience as an SRE in multicloud environments, experience with cloud-native computing, and a deep understanding of security practices. Invoca offers competitive benefits including PTO, healthcare, retirement plans, stock options, and more.

Director, Customer Success

Company: Pluralsight

Location: Remote

Posted Jan 23, 2025

The Director of Commercial Customer Success will lead the development and execution of customer success strategy, aiming to drive adoption and value realization across thousands of customers. Key responsibilities include guiding Customer Success Managers, driving renewals and expansion opportunities, and ensuring alignment between Sales and Customer Success. The ideal candidate will have extensive experience in customer-facing roles, preferably in the SaaS industry, and a proven track record in leading teams, negotiating renewals, and implementing customer success processes. Pluralsight, the company, is remote-friendly, mission-driven, and committed to diversity and belonging. They offer competitive benefits and a culture of trust, autonomy, and collaboration.

Advisory Solution Consultant

Company: ServiceNow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and the ability to travel as necessary. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Toulouse, France / Remote

Posted Jan 23, 2025

Siemens Digital Industries Software is seeking a Support Account Manager to ensure an exceptional customer experience. The role involves engaging with major accounts, understanding their business and technical drivers, and architecting appropriate solutions. The manager will act as a single point of contact for support activities, oversee technical resources, and manage escalations. Qualifications include technical consulting experience, IT project management, and knowledge of Siemens software products. Excellent communication skills and the ability to manage multiple priorities are required. Siemens offers a comprehensive reward package and values diversity.

Enterprise Account Executive, Provider Market

Company: Definitive Healthcare

Location: Remote

Posted Jan 23, 2025

Definitive Healthcare is a SaaS company that transforms data analytics into healthcare commercial intelligence. They help clients identify market opportunities and people to shape the future of healthcare. Their platform enables new paths to commercial success. The company values diversity and inclusion, as evidenced by their DefinitiveCares program and employee affinity groups. They have been recognized as a best place to work for five years in a row. They are currently seeking an Enterprise Account Director with 7+ years of SaaS and consultative services selling experience, focusing on data and analytics. The role involves managing client relationships, creating strategic account plans, and staying updated on industry trends.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages