Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Senior Manager, Global Customer References

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 23, 2025

Engineer III, Field Service

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Field Service Engineer III to work remotely in Northern Ireland and the Republic of Ireland. The role involves providing excellent customer support in hospitals and private labs, performing maintenance, repair, and installation tasks, and adhering to safety protocols. The ideal candidate should have at least 5 years of field service experience, a background in electronics or biomedical engineering, and strong communication skills. The company offers a fully remote position with a company car, competitive compensation, and opportunities for professional growth.

Software Engineer II

Company: Duck Creek Technologies

Location: Remote

Posted Jan 23, 2025

Duck Creek Technologies is a leading provider of intelligent solutions for the property and casualty insurance industry. They offer modern SaaS solutions that enable insurers to run agile, intelligent, and evergreen operations. The company values authenticity, purpose, and transparency, and is committed to transforming the insurance industry. They are seeking a candidate with deep experience in .NET technologies, RESTful APIs, and cloud-native application development. The role involves working on the Duck Creek Claims product, architecting, designing, and coding on .NET and related technologies.

Enterprise Architect

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Kyndryl is seeking an innovative Enterprise Architect to join their team. The role involves working with global companies to align their business needs with IT strategy, using architectural models and views. The ideal candidate should have 5+ years of Enterprise Architecture experience, 10+ years of Solution Architecture background, strong commercial acumen, and knowledge of TOGAF or Zachman framework. They should be able to communicate effectively, influence customers, and have a growth mindset. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

Underwriting Technical Assistant - Cargo

Company: Falvey Insurance Group

Location: Remote

Posted Jan 23, 2025

Falvey Insurance Group, a family-owned business with over 150 employees, is seeking an entry-level Underwriting Technical Assistant. The role involves working with underwriters, preparing quotes, policies, and endorsements, file management, and data entry in their in-house proprietary intranet system. The company values a tight-knit, collaborative environment, offering employee recognition, career development, and internal events. Candidates should be detail-oriented, customer service-focused, and interested in insurance careers. The position requires working hours from Monday to Friday, 9am to 5pm, with a hybrid model of 3 days in office (Wednesday and Thursday mandatory) and 2 days at home. Occasional flexibility for additional hours may be required.

Strategic Account Director - APAC

Company: Coupa

Location: Singapore / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of global spend data. The company values innovation, collaboration, and transparency, providing opportunities for global impact. As a Strategic Account Director, one can significantly influence the organization by driving account expansion, engaging with C-level executives, and creating comprehensive account plans. Coupa celebrates diversity and is an equal-opportunity employer.

Principal Product Manager

Company: Swiftly

Location: Remote

Posted Jan 23, 2025

Swiftly is a leading provider of technology and solutions for retailers worldwide, offering a best-in-class platform that empowers retailers to grow sales and build loyalty. The company is seeking a Principal Product Manager to lead admin and portal initiatives, responsible for creating the roadmap and long-term strategy for their mobile web and self-service platform offerings. The ideal candidate will have 5+ years of experience in engineering or product management, proven ability to influence cross-functional teams, and a deep understanding of the platform's role in supporting customer-facing features and developer needs.

Vice President, Customer Success & Enablement

Company: DISCO

Location: Remote

Posted Jan 23, 2025

The Vice President Customer Success will play a pivotal role in DISCO's mission to revolutionize the legal technology landscape. This role involves developing and executing a customer success strategy, leading high-performing teams, driving customer outcomes, optimizing processes and tools, collaborating cross-functionally, representing the customer voice, and monitoring and reporting success metrics. The ideal candidate should have 10+ years of experience in customer success or related roles, with at least 5 years in a leadership position. Familiarity with the legal industry and a strategic visionary mindset are highly desirable. DISCO offers a competitive salary, benefits, flexible PTO, and growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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