Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

IRT Client Oversight Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an IRT Client Oversight Manager in the EMEA region. The role involves overseeing interactive response technology for global clinical trials, ensuring project compliance, coordinating with internal teams, and representing the department in audits. Key responsibilities include developing study plans, participating in training, and building strong client relationships. The ideal candidate should have a Bachelor's degree, 8+ years of relevant experience, and excellent communication and leadership skills. The position is fully remote and requires flexibility to support US East Coast time.

Director, Inspire Value Financial Services

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a strategic leader for their consulting team. The role involves driving pipeline expansion, mentoring a team, and fostering a collaborative environment. The ideal candidate will have extensive experience in management consulting, technology sector, and executive forums. They should be a master storyteller, able to inspire teams and solve complex problems. The position offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Service Integration Leader

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Service Coordinator to manage IT services, ensuring timely resolution of customer issues and maintaining constant communication. The role involves coordinating service requests, documenting procedures, and monitoring SLAs. The ideal candidate should have at least 5 years of IT experience, expertise in incident, problem, and change management, and strong customer service skills. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

RFP Analyst

Company: Arcadia

Location: Remote

Posted Jan 23, 2025

Arcadia is hiring an RFP Analyst to manage and respond to complex Requests for Proposals (RFPs). The role involves overseeing the full lifecycle of RFP responses, ensuring alignment with Arcadia's strategic goals, and working closely with cross-functional teams. The ideal candidate should have a proven ability to navigate challenging RFP requirements, synthesize input, and produce persuasive proposals. Success in this role includes developing a foundational understanding of Arcadia's product suite, building relationships with key SMEs, and contributing to RFP projects. In 12 months, the RFP Analyst will independently manage the end-to-end RFP process, improve content quality, and serve as a go-to resource for RFPs and sales support.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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