Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

ACCOUNT EXECUTIVE

Company: UKG

Location: Remote

Posted Jan 23, 2025

Principal Machine Learning Engineer

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Principal Machine Learning Engineer with a strong background in Data Science, Machine Learning, and Predictive Modeling to join their Efficiency Engineering team. The role involves developing cutting-edge AI solutions for both internal and external customers, focusing on supervised machine learning models and GenAI/LLM-powered applications. The successful candidate will collaborate with various teams, utilize advanced technical stacks, and work with enterprise data sources. Required qualifications include extensive experience in data science, proficiency in Python or R, understanding of data processing techniques, and experience with cloud platforms like AWS. The role is remote-based in Colombia with approximately 15% travel.

Oracle Master Data Management Lead - Director

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

Sales Development Representative - Remote

Company: DAS Health

Location: Remote

Posted Jan 23, 2025

DAS Health, a leading provider of Health IT solutions, is seeking a full-time remote Sales Development Representative. The role involves lead generation, outbound prospecting, lead qualification, nurturing relationships, scheduling meetings, CRM management, collaborating with the sales team, tracking metrics, and staying updated with industry trends. Requirements include a bachelor's degree, proven sales experience, healthcare IT industry experience, strong communication skills, organizational skills, CRM software familiarity, and a proactive mindset. DAS offers remote work, competitive pay, flexible time off, continued education reimbursements, health benefits, a 401k plan, mental health services, parental leave, and a commitment to privacy.

Enterprise Sales Engineer - DACH

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

Abnormal Security is hiring an Enterprise Sales Engineer for the DACH region. The role involves being the customer's technical contact, crafting strategic business cases, and conducting product demos. The ideal candidate should have 5+ years of sales engineering experience, fluency in German, and a strong technical background in messaging and internet security. They must be able to tie technology to business outcomes, influence audiences, and drive customer satisfaction.

Staff Software Engineer

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot is seeking a Staff Software Engineer for the Reporting Product Group. The role involves working on a high-impact mission, dealing with complex technical and customer problems, and ingesting petabytes of data daily. The engineer will join the Reporting Platform BE team, responsible for the core reporting infrastructure used across the entire HubSpot product. Key requirements include a long track record of delivering high-value projects, a thirst for technical challenges, hands-on coding, strategic direction for major projects, mentoring skills, and pragmatic problem-solving abilities. The cash compensation range is $218,900 - $328,400 annually.

IT Helpdesk Agent /ITヘルプデスクエージェント

Company: Kyndryl

Location: Naha, Japan / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Customer Service Representative for an IT Help Desk role in Okinawa. The role involves handling customer IT inquiries, providing support, and troubleshooting issues. The company values empathy, inclusivity, and continuous learning. No prior tech experience is required, as training and certifications are provided. The role offers opportunities for career growth, mentorship, and diverse work experiences. Kyndryl promotes a supportive work environment and invests in employee development.

Product Manager

Company: Super Dispatch

Location: Remote

Posted Jan 23, 2025

Super Dispatch is seeking a Product Manager to join their team and help develop and execute product initiatives for their Driver App. This role requires a lean product development mindset and collaboration with engineers and product designers in a fast-paced, data-oriented environment. The position is fully remote and requires flexibility to work with teams in Central Asia time zones and the US management team. The ideal candidate should have 5+ years of Product Management experience, preferably in transportation/logistics, B2B, or Marketplace products. They should be an excellent communicator, able to work effectively in a dynamic startup culture, and have strong analytical and problem-solving skills. The role involves gradually taking over the Driver App roadmap execution, identifying gaps in workflows, and setting a strategic vision for the app that aligns with company goals.

Customer Success Manager - LogScale/Next Gen SIEM (Remote, CAN)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity since 2011, seeks a Customer Success Manager. The role involves building customer relationships, driving engagement, retention, and growth. The manager will act as a trusted advisor, understanding customer business objectives for project success. Key responsibilities include creating success plans, managing renewal risk, conducting strategic business reviews, and advocating for customers internally. Bonus points for SIEM, SOAR, and log management experience. CrowdStrike offers a remote-friendly culture, competitive benefits, and commitment to diversity and inclusion.

Strategic Alliances Manager

Company: Red Canary

Location: Remote

Posted Jan 23, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They are committed to doing what's right for their customers, delivering great quality, and being relentless. They are looking for a Strategic Alliances Manager to manage key technology partnerships, establish themselves as an SME, and support strategy development plans. The role requires 5+ years of experience in the computer security industry, strong communication skills, and a hunter mentality. The compensation range is $137,200 - $160,000 base plus commission, with an estimated OTE of $196,000 - $228,000 plus equity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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