Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Account Executive - MidMarket - Italy

Company: Atlassian

Location: Remote

Posted Jan 23, 2025

Atlassian offers flexible work options, including remote work, and is hiring for a fully remote Midmarket Sales role based in Italy. The role involves developing sales strategies, managing designated accounts, and occasionally visiting the region. The ideal candidate should have 5+ years of sales experience, preferably in enterprise software, and fluency in Italian and English. Atlassian values diversity and offers comprehensive benefits.

Senior Manager of FP&A, WooCommerce

Company: Automattic

Location: Remote

Posted Jan 23, 2025

Automattic, the global leader in publishing, messaging, and commerce software, is seeking a Senior Manager for its FP&A team. The role involves overseeing reporting packages, conducting management reviews, and providing financial analysis for WooCommerce, one of the largest ecommerce platforms. The ideal candidate should have 8+ years of experience in corporate financial operations, strong business acumen, and a proven track record in high-growth environments. Automattic, a fully remote company with over 1700 employees in 92 countries, is committed to democratizing publishing and commerce, and fostering diversity, equity, and inclusion.

Test Automation Engineer with Playwright

Company: Mobica

Location: Remote

Posted Jan 23, 2025

Mobica is a global software services company with offices in Europe and the USA. They partner with businesses across various industries, providing engineering expertise across the entire technology stack. Mobica empowers its employees to develop their skills, push boundaries, and advance their careers. The company values open communication, inclusivity, and employee happiness. They are seeking a skilled Test Automation Engineer with JavaScript and Playwright experience to design, develop, and execute automated test scripts. The role involves collaborating with developers and stakeholders to ensure software quality and participating in code reviews.

EXIM Import/Export Engineer

Company: RTX

Location: Remote

Posted Jan 23, 2025

Staff Software Engineer

Company: Twilio

Location: Remote

Posted Jan 23, 2025

AMS Go To Market Leader - Consumer Goods

Company: ServiceNow

Location: Minneapolis, MN / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an AMS Go To Market Leader for Consumer Goods. The role involves aligning with industry transformation sales teams, leveraging technology for transformation change, and developing strategic opportunities. The ideal candidate should have extensive Consumer Goods industry experience, IT/Technology function experience, and a proven track record in an Enterprise Software company or top-tier consulting firm. Key responsibilities include customer focused pipeline development, sales oriented pipeline progression, partner development, solution design, and business analysis. The role requires exceptional presentation skills, relationship building, and the ability to thrive in a high-growth environment.

Remote Associate Inside Sales Associate (AR-L) - National General

Company: Allstate

Location: Searcy, AR / Remote

Posted Jan 23, 2025

National General Insurance, a part of The Allstate Corporation, is seeking an Insurance Sales Agent. This role involves using advanced technology to provide quotes and sell policies across multiple lines and carriers. The agent will also focus on client service, creating positive relationships, and meeting customer needs. Key responsibilities include tracking, gathering information, answering inquiries, and identifying customer needs. The company offers career progression with increased base pay and incentive multipliers. Benefits include a $700 licensing bonus, 1st year earning potential of $45k-$55k, flexible work from home, comprehensive training, and extensive benefits. Minimum requirements include a Property & Casualty License, high school diploma, and strong phone etiquette.

VP, Systems and Transformation

Company: Equinix, Inc

Location: Redwood City, CA / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Vice President of Systems and Transformation. This role involves driving the Go-To-Market (GTM) Transformation agenda, optimizing processes, technologies, and mindsets. The ideal candidate should have extensive experience in digital transformation within a technology sector, with a proven track record in influencing strategy, enabling value streams, and architecting future-state operating models. Responsibilities include defining and implementing the vision for digital transformation, aligning value stream initiatives with business goals, and architecting the GTM technology platform. The candidate must also possess strong leadership skills, ability to partner with senior leadership, and experience in change management. The role requires a Bachelor's degree, or equivalent experience, and excellent communication, analytical, and problem-solving skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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