Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Industry Account Executive for National Reconnaissance Office and National Geospatial-Intelligence Agency

Company: Planet

Location: Remote

Posted Jan 23, 2025

Planet is a global company that designs, builds, and operates the largest constellation of imaging satellites, delivering empirical data via a cloud-based platform. They are seeking a National Geospatial Intelligence Agency (NGA) and National Reconnaissance Office (NRO) Account Executive based in the Washington, D.C. metro area. The role involves managing existing contracts, expanding sales growth, and developing new business opportunities with NGA and NRO. The ideal candidate should have 6-8 years of experience in the US Department of Defense or Intelligence Community, a Bachelor's degree, U.S. citizenship, and a TS/SCI security clearance. They should also have experience in Software and/or Data as a Service sales, prospecting, and closing deals with Federal customers.

Senior Software Engineer, Login Identity Platform

Company: Oscar Health

Location: Remote

Posted Jan 23, 2025

Oscar Health is hiring a Senior Software Engineer for the Login Identity Platform. The role involves architecting and building the next generation of authentication and authorization for Oscar Health. The ideal candidate should have a deep understanding of Python, expertise in Flask, and experience with protocols such as OAuth 2.0, SAML, SCIM, and OpenID Connect. The position offers a base pay of $174,400 - $228,900 per year, employee benefits, and company equity grants. The candidate will work closely with cross-functional teams to implement and manage identity tooling and governance engines, design and maintain software applications, and integrate workforce identity tools into SAAS tools. The role requires 4+ years of experience as a Software Developer or Software Engineer in Python and a strong understanding of identity protocols such as SAML, OIDC, and SCIM.

Senior CICS Mainframe Systems Programmer

Company: Ensono

Location: Remote

Posted Jan 23, 2025

Ensono is seeking a candidate with extensive experience in the zSeries (mainframe) platform, particularly with CICS TS and OEM product support. The role involves providing premium software support and services to Ensono's mainframe clients related to CICS, including fulfilling customer service orders, primary support for reported problems, and 24/7 support across multiple time zones. The candidate will also assist in customer migrations, disaster recovery tasks, and product upgrades. Ensono values flexibility, work-life balance, and offers benefits such as unlimited PTO, health plans, and a 401(k) match.

Senior Software Engineer, Backend - Platform (Infra Core Reliability Team)

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a Senior Software Engineer to join the Core Reliability Team, a vital part of the Infrastructure org. The role involves promoting reliability culture, scaling the system by 10-20x, and securing service configurations. The ideal candidate should have at least 5+ years of experience in software engineering, strong technical skills, and excellent communication abilities. They should be passionate about building an open financial system and be comfortable working in a rapid growth environment.

Technical Senior Manager, SecOps | Remote, US

Company: Coalfire

Location: Remote

Posted Jan 23, 2025

Coalfire is seeking a Technical Senior Manager to oversee Security Operations, including SIEM management, continuous monitoring, and vulnerability management services. The role involves balancing hands-on technical responsibilities with team management, acting as a technical escalation point, and collaborating with internal teams for operational excellence. The ideal candidate should have 7+ years of hands-on experience in technical roles, strong technical expertise with SIEM platforms and vulnerability management tools, and proven ability to manage operational processes and handle escalations.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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