Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Fortinet Certified Trainer - Contract 1099 - Part Time / Flexible

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, is seeking a skilled cyber instructor to create, maintain, and deliver courses in virtualized environments. The instructor will design training exercises, deliver training, and assess results, empowering students to develop cyber skills for immediate job opportunities. This is a part-time, contract position requiring advanced subject matter expertise in cyber security, strong presentation skills, and the ability to manage a learning environment. Certifications like Fortinet Certified Trainer (FCT) with NSE 4 FortiOS and NSE 7 Enterprise Firewall are preferred. CDW offers a culture that values diverse perspectives, fostering strong relationships and continuous learning.

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 23, 2025

Mid-Market Account Executive - PubSec

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves end-to-end customer engagement, strategic outbound prospecting, and embedding Samsara's cultural principles. Ideal candidates have 2+ years of closing sales experience, a proven track record in quota achievement, and experience in new school, government, and/or public sector accounts. The position is remote and open to US residents. Samsara offers competitive compensation, benefits, and a flexible working model.

Hardware Maintenance Project Manager (Contract)

Company: Instacart

Location: Remote

Posted Jan 23, 2025

Instacart, a company revolutionizing the grocery industry, is seeking a Hardware Maintenance Project Manager for Caper.ai, its AI subsidiary. The role involves managing the Caper cart Maintenance and Repair project as it scales to thousands of carts. The successful candidate will drive the maintenance program, create a closed-loop system for identifying and addressing repair needs, and optimize resolution velocity. They will also develop and oversee the Maintenance and Repair Schedule, and lead analytics on maintenance operations to drive continuous improvement. The ideal candidate will have a Bachelor's degree, 5+ years of supply chain or operations experience, strong project management skills, and proficiency in Google Sheets and ticketing software.

Senior Project Manager

Company: Anthology

Location: Remote

Posted Jan 23, 2025

Anthology, a leading EdTech company with a global reach, is seeking a Senior Project Manager for a remote position in the United States. The role involves managing medium to large, low- to high-risk projects, serving as the primary customer contact, and providing high-level project and client management guidance. The ideal candidate should have 5-8 years of experience in program or project management, a Bachelor's degree, and strong communication, leadership, and problem-solving skills. The role requires approximately 25% travel and offers a pay range of $115,000 - $140,000/year. Anthology values diversity and inclusion, and the company culture emphasizes dynamic, data-informed experiences for the global education community.

Freelance | Contract Senior Quality Assurance Analyst

Company: 10up

Location: Remote

Posted Jan 23, 2025

10up, a leading digital agency, is seeking an experienced Senior Quality Assurance Analyst for remote work in the Asia timezone. The role involves manual visual and functional testing throughout the software development life cycle, ensuring high-quality deliverables for clients. The ideal candidate should have at least 4+ years of QA experience, proficiency in major operating systems and browsers, and the ability to write detailed test plans and cases. The position offers flexible work schedules and the opportunity to work with high-profile clients such as ESPN, Google, and The New York Times Co.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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