Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Technical Writer

Company: Restaurant365

Location: Remote

Posted Jan 23, 2025

ETRM Team Lead / Project Manager Enterprise Software (f/m/d)

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking an ETRM Team Lead Project Manager for their Enterprise Software team. This role, based in Austria, offers a flexible home/office arrangement. The successful candidate will manage ETRM software implementation projects, support the sales team, and build strong customer relationships. They will be responsible for project planning, execution, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree or higher in a related field, at least 6 years of ETRM project management experience, and domain knowledge in energy trading. Fluency in German and English is required. Hitachi Energy values sustainable energy solutions and places people at the heart of their business success.

Premium Support Engineer

Company: Collibra

Location: Remote

Posted Jan 23, 2025

Collibra is expanding its Premium Customer Support team by seeking a Premium Support Engineer (PSE). The PSE will be a product expert, assigned to a small number of Collibra's most strategic Premium customers, supporting post-implementation product issues. The role involves proactive and reactive problem-solving, relationship building with customer technical staff, and collaboration with various Collibra departments. The ideal candidate has 5+ years in a technical customer-facing role, preferably in an SaaS environment, with experience in Technical Account Management, Support, or similar roles. They should have a strong interest in developing deep customer relationships and facilitating discussions about enterprise IT architecture. The position is based in Brussels, Belgium and offers competitive benefits, professional development opportunities, and a flexible work culture.

Senior Operations Manager, Workforce Analytics

Company: Carrot Fertility

Location: Remote

Posted Jan 23, 2025

Carrot Fertility, a leading global fertility and family-building platform, is seeking an Operations expert to serve as a subject matter expert and trusted advisor to executive and senior leaders. The role involves new business forecasting, workforce planning, and hiring strategies. The ideal candidate will have strong communication skills, analytical expertise, adaptability, problem-solving skills, and flexibility. Key responsibilities include building relationships with cross-functional stakeholders, defining and managing key metrics for capacity planning, and preparing recommendations for staffing decisions. The Operations team at Carrot is focused on driving efficiency and providing best-in-class service, with a mission to support every aspect of operational functions.

Analyst Relations Manager

Company: LogicGate

Location: Remote

Posted Jan 23, 2025

LogicGate, founded in 2015, is a modern risk management platform aiming to transform business risks into opportunities. With over $156M in funding, the company is committed to leading the GRC category with its flexible, no-code solution. LogicGate values diversity and inclusivity, fostering an environment where employees feel safe to bring their authentic selves. The company's core values guide its interactions with customers, employees, and stakeholders. As an Analyst Relations Manager, you'll serve as a bridge between external influencers and internal teams, leveraging market insights to inform product positioning and marketing strategies. The role requires 3+ years of analyst relations experience, strong communication skills, and a passion for technology. The anticipated base salary range is $100,000 - $120,000 per year, with additional benefits including generous PTO, health and wellness benefits, and learning opportunities.

Senior Solutions Engineer, ITSM

Company: Atlassian

Location: Washington, DC / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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