Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Developer Evangelist, Ecosystem

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Developer Evangelist, Ecosystem to partner with enterprise developers and create innovative Twilio-powered solutions. The role involves planning and hosting events, presenting on Twilio products, and collaborating with global teams. The ideal candidate should have proficiency in multiple programming languages, over 5 years of experience in writing production code, and strong empathy for developers. They should also have experience in cross-functional collaboration, problem-solving, and storytelling. The role is remote-based in India with approximately 20% travel.

2025 Commercial Opportunity Management Associate Summer Intern

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is offering a 2025 Commercial Opportunity Management Associate Summer Internship. The role involves supporting end-to-end commercial journeys, handling escalations, generating legal agreements, and coordinating customer requirements. Interns will work on real business challenges, receive mentorship, and participate in workshops and events. The program aims to kick-start careers and set interns up for future success. Requirements include being in the penultimate year of a bachelor's or master's degree, full-time availability during summer, strong communication skills, analytical abilities, and proficiency in Microsoft Office.

Group Insurance Premier Sales Executive Iowa

Company: Prudential Financial

Location: Dubuque, IA / Remote

Posted Jan 23, 2025

Prudential's Group Insurance Distribution organization is seeking a strategic Premier Sales Executive for their GI Distribution Premier Accounts team. The role involves evaluating and quoting on Premier Account cases, building relationships with key producers and consultants, and negotiating the best pricing. The ideal candidate should have demonstrated success in selling financial or health insurance, understanding of underwriting concepts, and strong relationship-building skills. The company offers competitive compensation, benefits, and opportunities for professional development.

Software Engineer (New Grad) - US

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking early-in-career Software Engineers to join various engineering teams. The role involves designing and developing features across a broad surface area, tackling challenges from data structures to data analytics. Samsara is excited to help digitally transform industries like agriculture, construction, and transportation. As a Software Engineer, you'll have the autonomy and support to make an impact as the company builds for the long term. The ideal candidate wants to solve challenging problems, build with the best, and champion Samsara's values.

Senior ServiceNow Engineer - AI/ML

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Software Engineer specializing in the ServiceNow Platform and AI/ML. The role involves collaborating with senior developers and data scientists to design, develop, and deploy cutting-edge AI/ML models. The ideal candidate should have 5+ years of overall technical experience, proficiency in JavaScript, HTML, and CSS, and hands-on experience in the ServiceNow Platform. The position offers an opportunity to work with talented peers, cutting-edge technologies, and have a direct impact on products that empower users.

Machine Learning Engineer

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Machine Learning Engineer with a strong background in Data Engineering and Machine Learning to join their Efficiency Engineering team. The role involves developing and deploying AI/ML models, collaborating across teams, utilizing an advanced technical stack, and integrating enterprise data sources. The successful candidate will work on groundbreaking projects, collaborate with talented professionals, and have the support to innovate and excel. The role is remote but not eligible for hiring in CA, CT, NJ, NY, PA, WA. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and retirement savings program.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Birmingham, United Kingdom / Remote

Posted Jan 23, 2025

Lead Digital Business Analyst

Company: Glossier

Location: Remote

Posted Jan 23, 2025

Glossier, a people-powered beauty ecosystem, is seeking a Lead Digital Business Analyst with experience in retail and/or eCommerce marketing and merchandising. The ideal candidate will have a broad skill set including strong analytical horsepower, excellent business judgment, and a passion for data-driven analytics. The role involves building out a current picture of shopping funnel and site journeys, collaborating with various teams to drive business performance, and designing, executing, and analyzing A/B tests. Over 12 months, the analyst will develop new metrics, monitor site funnel metrics, and partner with the eComm team to drive the testing roadmap.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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