Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Senior Customer Marketing Manager - Localization - (Philadelphia, PA)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Customer Lifecycle Marketing Manager to internationalize their customer lifecycle program. The role involves designing and implementing region-specific campaigns, optimizing lifecycle journeys, and ensuring compliance with regional regulations. The ideal candidate should have 5+ years of experience in lifecycle marketing, strong project management skills, and a deep understanding of market segmentation and customer journey mapping. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Oversight Directors - Cardio/General Medicine (CVGM Team)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team for the EMEA region. The role can be fully remote, office, or hybrid. The candidate should have recent experience in full-service clinical trials, specifically in areas such as Cardiovascular, GI, Nephrology, Rare Disease, Diabetes, Obesity, Dyslipidemia Immunology, Dermatology, Woman's Health, Cell & Gene Therapy, CAR-T, Immunology, RA, Biosimilars, and GI (inclusive of UC/CD). The role involves strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. The ideal candidate should possess comprehensive therapeutic area knowledge, excellent communication skills, leadership abilities, and strong financial acumen.

Mgr. Integration Consulting

Company: UKG

Location: Remote

Posted Jan 23, 2025

UKG, the largest U.S.-based private software company, is seeking a Manager, Integration Consulting. The role involves managing a team of consultants, planning and leading integration work, and ensuring efficient, high-quality service for customers. The ideal candidate should have at least 2 years of managing software implementation resources, 4 years of consulting experience, and strong communication and organizational skills. UKG offers comprehensive benefits, a supportive culture, and opportunities for growth and development.

Principal Technical Consultant - SecOps

Company: ServiceNow

Location: Prague, Czech Republic / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Principal Technical Consultant for Technology Workflows. This role involves guiding clients through the implementation of ServiceNow's SecOps solution, delivering best-practice-based solutions, and driving business outcomes. The ideal candidate will have deep expertise in SecOps management, strong understanding of Security Operations workflows, and proficiency in various ServiceNow technologies. Key responsibilities include project delivery, pre-sales support, and product collaboration. Qualifications include several years of experience in consulting, configuration, and implementation of complex technologies, with a focus on enterprise architecture and technical roadmaps. SecOps expertise, leadership skills, and technical proficiency are essential. ServiceNow is an equal opportunity employer.

Principal Software Development Engineer

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

The Product Communications team at Zillow is a crucial part of the company, responsible for delivering emails and push notifications that help customers discover new homes, receive updates, and understand their home's value. The team has a proven track record, owning and enhancing a communication delivery platform that handles billions of communications monthly. They prioritize innovation, testing new features, and maintaining a positive work environment. The Principal Software Development Engineer role involves leading a high-functioning engineering team, designing systems, and making technology and architecture decisions. The ideal candidate should have extensive experience in designing in-house email/push delivery platforms, advanced knowledge in cloud-native architecture, and a collaborative working style.

Sr Manager, Technical Sales Specialists

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Senior Manager, Product Specialists for a remote role in the US or Canada. The ideal candidate will lead the Americas team of Technical Sales Specialists, driving growth and optimizing sales processes. Key responsibilities include managing all TSS across the AMER region, providing strategic mentorship, and establishing expense budgets. The role requires a strong commercial business background, validated leadership skills, and a deep understanding of GC and/or ICP/MS applications. The salary range for this position based in Massachusetts is $149,325.00-$191,975.00.

Senior People Technology Analyst - Workday

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Workday configuration expert to join their People Technology & Operations team. The role involves leading Core HCM and Advanced Compensation Workday configuration, building and enhancing business processes, and cross-functional collaboration with HR and business stakeholders. The ideal candidate should have 5+ years of experience in fast-growing, global companies, 4+ years in Workday configuration, and 2+ years in Advanced Compensation. They should be comfortable acting as an internal consultant, driving efficiency, and solving complex business challenges. Samsara offers a competitive total compensation package, flexible working model, and a commitment to diversity and inclusion.

Advisory Solution Consultant, Integrated Risk Management

Company: ServiceNow

Location: Boston, MA / Remote

Posted Jan 23, 2025

ServiceNow is seeking a Presales Risk Solution Consultant with 5+ years of experience in Integrated Risk Management or Governance, Risk & Compliance (GRC) solutions. The role involves creating innovative solutions, reviewing customer processes, and providing solution leadership during sales engagements. The consultant will also contribute to sales campaigns, develop IRM solutions, and collaborate with product management. A Bachelor's degree and strong communication skills are required. ServiceNow is an Equal Employment Opportunity Employer.

Sales Development Representative (SDR) - Marine Division

Company: Storable

Location: Remote

Posted Jan 23, 2025

Storable is seeking a Sales Development Representative for its Marine Division, a remote position. The role involves regular interaction with marina operators, using Salesforce for tracking and working purposes. Key responsibilities include generating outbound calls, managing pipeline, and hitting monthly quotas. The ideal candidate should have at least 1 year of high-volume cold calling experience, proficiency in Salesforce, and strong communication and multitasking skills. Storable offers a competitive salary range of $55,000-$55,000 USD, along with comprehensive benefits including health coverage, 401(k) match, flexible vacation, and more. The company is committed to transparency, inclusivity, and fraud prevention.

Senior Product and Partnerships Communications Manager - (Atlanta, GA)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Product & Partnerships Communications Manager. This role involves leading the development and execution of a comprehensive communications strategy to elevate Samsara's product portfolio, with a focus on AI solutions. The ideal candidate will have 10+ years of experience in communications, public relations, or marketing, with a focus on product communications, partnerships, or B2B communications. They will craft clear, engaging, and persuasive messaging for different audiences, position key executives as thought leaders, and collaborate with cross-functional teams. The role offers the opportunity to work in a high-growth environment with a vibrant culture, and the compensation package is competitive and market-aligned.

Project M&E MS Quality Engineer

Company: GE Vernova

Location: Remote

Posted Jan 23, 2025

The job involves developing and maintaining M&E documentation for GE Wind offshore turbines, optimizing M&E scope during execution, and supporting various teams with expertise in component layouts, inspections, and training. The role requires a Bachelor's Degree in Renewable Energy, Electrical Engineering, or Quality Management, or equivalent experience. The position offers a competitive hourly wage, healthcare benefits, retirement benefits, and other perks. It's a remote position with a guaranteed 50 hours per week, eligible for overtime, and a rotation schedule of 6 weeks on, 1 week off.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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