Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

(German) Senior Customer Success Manager (13-month contract)

Company: Hootsuite

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Hootsuite is seeking a German-speaking Senior Customer Success Manager to manage high-value customers in the assigned vertical. The role involves building and maintaining influential relationships, driving business outcomes, and ensuring best-in-class user adoption, revenue retention, and growth. The ideal candidate should have significant customer-facing experience, solid knowledge of social media, and tech savviness. They should be customer-focused, collaborative, and committed to results. The role offers a flexible work arrangement and is open to applicants in the UK and Germany.

Sr Advisory Solution Consultant - State and Local

Company: ServiceNow

Location: Los Angeles, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 10+ years of pre-sales experience. The role involves supporting State and Local Solution Sales, guiding revenue, and providing product-specific solutions. The consultant will lead discovery workshops, develop client relationships, and provide feedback to product management. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Deputy Project Director - Hydropower projects (German speaking)

Company: GE Vernova

Location: Vienna, Austria / Remote

Posted Jan 23, 2025

GE Vernova's Hydro Power division is seeking a Deputy Project Director to oversee non-turnkey or equipment-only projects. The role involves strategic leadership, profit & loss accountability, and ensuring customer satisfaction. Key responsibilities include managing project resources, driving operational excellence, and leading teams to deliver creative solutions. The ideal candidate will have a Bachelor's or Master's degree in Engineering, significant experience in managing Engineering & Construction projects, and fluency in German and English. Experience with rotational equipment and the Hydropower industry is preferred. The role offers the opportunity to work in an exciting environment with attractive framework conditions and development prospects.

Market Development Manager - Protein Diagnostics

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Global Market Development Manager to develop and implement marketing campaigns for Medical and Scientific applications. The role involves driving the growth of the Protein Diagnostics Division, building a strong demand generation funnel, and collaborating with cross-functional teams. Key responsibilities include creating content, executing marketing initiatives, analyzing program ROI, and maintaining a digital footprint. The ideal candidate should have a Bachelor's degree in a related field, 5+ years of experience in product commercialization, and strong digital marketing skills. The position offers competitive compensation, benefits, and opportunities for career growth.

Analytics Engineer, Growth Acquisition

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a seasoned analytics engineer with 5+ years of experience in Google Tag Manager (GTM) to help scale growth acquisition efforts. The role involves implementing and maintaining enterprise-level GTM setups, collaborating with marketing teams for custom tracking, ensuring cookie compliance with privacy regulations, and partnering with engineering teams for scalable analytics pipelines. The ideal candidate should have strong knowledge of event-driven analytics, marketing performance tracking, and proficiency with platforms like GA4 & Amplitude. They should also possess SQL skills and familiarity with modern data stack tools. DigitalOcean offers a competitive salary range of $85,000 - $100,000, along with benefits like reimbursement for conferences, training, and education, and equity compensation.

Field Service Engineer

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Field Service Engineer II for a remote position in Tewksbury, MA. The role involves providing onsite support and service to customers, including installation, maintenance, calibration, and emergency repairs of ESD testing equipment. The candidate should have a Bachelor's or Associate's degree in Engineering or related field, or equivalent experience. Key responsibilities include promoting customer satisfaction, offering technical support, conducting product training, and maintaining thorough documentation. The position requires approximately 40-60% travel and offers a competitive salary, annual incentive bonus, 401K with company match, tuition reimbursement, and other benefits.

Technical Director - Grid Code Testing (GE Vernova Consulting Services)

Company: GE Vernova

Location: Schenectady, NY / Remote

Posted Jan 23, 2025

The job posting is for a Technical Director position in the Generation Products & Services team, focusing on Grid Code Testing within the Consulting Services organization. The role involves mentoring a team of engineers, identifying and cultivating new customers and business opportunities, and developing projects with customers. The position requires high levels of commercial judgment, strategic planning, and technical leadership. The ideal candidate should have a Bachelor's degree in electrical, mechanical, or electric power engineering, with at least 10 years of professional experience. The role offers a competitive salary range of $128,200 - $175,000, along with comprehensive benefits and opportunities for professional growth.

Oracle Database Administrator

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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