Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Director, Partner Enablement - IAM/IGA

Company: Saviynt

Location: USA

Posted Jan 24, 2025

Saviynt is seeking a Director of Partner Enablement with extensive experience in Identity Management and Governance products. The role involves gathering partner feedback, driving strategic initiatives, and managing partner performance. The ideal candidate will have a Bachelor's equivalent in Engineering, 10+ years of industry experience, and strong communication skills. Saviynt offers a competitive rewards package and a dynamic work environment.

Associate Account Executive - Delphix

Company: Perforce

Location: USA

Posted Jan 24, 2025

Perforce is seeking an Associate Account Executive for the Delphix sales team, based on the West coast. This entry-level role involves learning sales principles, customer acquisition, retention, and administrative tasks. The ideal candidate should have basic CRM software knowledge, strong communication skills, proficiency in Microsoft Office, and 0-2 years of sales experience. The base pay range is $65,000 - $75,000 USD, with eligibility for a Sales Commission Plan.

Principal UX Researcher

Company: HubSpot

Location: USA

Posted Jan 24, 2025

HubSpot is seeking a Principal UX Researcher with extensive experience in quantitative methods and survey design. The role involves developing and implementing a strategy for measuring customer sentiment, designing and conducting research studies, analyzing data, and communicating insights to stakeholders. The ideal candidate will have deep methodological expertise, strong analytical skills, excellent communication abilities, and a growth mindset.

Principal Product Marketing Manager

Company: GitLab

Location: USA

Posted Jan 24, 2025

The role of a Principal Product Marketing Manager for GitLab AI solutions involves working closely with various teams to grow the company's market footprint. The individual will be responsible for delivering compelling messaging and differentiation, crafting persona-specific content, and coaching demand generation and revenue plays. They will also serve as the voice of the customer and industry, driving the go-to-market strategy and launch plans. The ideal candidate should have 10+ years of experience in product marketing, product management, or related fields, with a strong emphasis on B2B environments. They should possess exceptional communication skills, project management capabilities, and an in-depth understanding of developers' needs and preferences.

Senior Product Manager - Postmark

Company: ActiveCampaign

Location: USA

Posted Jan 24, 2025

ActiveCampaign is hiring a Senior Product Manager for Postmark, a transactional email product. The ideal candidate will define the roadmap, drive product execution, and collaborate with various teams. They should have deep domain knowledge in tech, particularly transactional email, and experience in SaaS product management. The role involves working with stakeholders, gathering customer feedback, and ensuring successful GTM and operational readiness. The company values diversity, innovation, and customer satisfaction, offering competitive compensation and benefits.

Proposal Specialist II

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 24, 2025

American Specialty Health is hiring a Proposal Specialist II for their Marketing department. The role involves developing high-quality proposals, collaborating with sales and executive teams, and managing the creation and editing process. The position is remote and requires a stable internet connection. Qualifications include a Bachelor's degree, 35+ years of project coordination experience, and advanced proficiency in MS Office. The company values positive interactions, excellent communication skills, and the ability to work across teams.

Account Executive - eCommerce

Company: Keboola

Location: USA

Posted Jan 24, 2025

Keboola, a rapidly growing data management software company, is seeking an Account Executive to join its US-based GTM team. The role involves managing the full sales cycle, engaging eCommerce and retail brands, achieving revenue goals, and collaborating with a global team. The ideal candidate should have 3+ years of full sales cycle experience in a solution-based SaaS sales environment, with a background in eCommerce or digital retail. Keboola offers innovative technology, impactful work, growth potential, a supportive culture, and flexibility. The role is primarily remote with frequent domestic travel and occasional international travel to Prague.

Product Marketing Manager - Fraud

Company: Plaid

Location: USA

Posted Jan 24, 2025

Plaid, a fintech company founded in 2013, is dedicated to improving financial interactions through innovative tools and experiences. With a network covering 12,000 financial institutions across the US, Canada, UK, and Europe, Plaid empowers thousands of developers and millions of users to live a healthier financial life. The company is seeking a Product Marketing Manager for its Fraud team, responsible for driving adoption and revenue for fraud solutions, partnering with Product, Sales, and Marketing, and influencing cross-functional teams. The ideal candidate should have 8+ years of experience in product marketing, sales, or growth, a strong presence, excellent communication skills, and a strategic mindset. Plaid is committed to fostering diversity and equal opportunities, offering a comprehensive benefit plan and competitive salary between $129,600 and $194,400 per year.

People Services Benefits Coordinator

Company: Nava

Location: USA

Posted Jan 24, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, and their mission is to restore trust between people and public institutions. The People Services Benefits Coordinator role involves proactively identifying benefits and leave opportunities, administering benefits and leave, and partnering with management to develop innovative solutions. The role requires 3+ years of HR experience, knowledge of HRIS systems, and proficiency in various tools for a remote work environment. Nava offers competitive benefits, generous time off, and a comprehensive employee wellness program.

Demo Platform Engineer

Company: Twilio

Location: USA

Posted Jan 24, 2025

Twilio is seeking a Demo Platform Engineer to consolidate the demo platform across Comms and Segment for the first time. The role involves creating, maintaining, and designing the full-stack demo environment, including frontend and backend code. The engineer will partner with Enterprise Architects and report to the Senior Manager of Demo Platform Engineering. Key responsibilities include building comprehensive use case demos, ensuring technical accuracy and reliability of demo environments, developing visually appealing interactive demo environments, staying updated with product enhancements, and gathering feedback for continuous improvement. Required qualifications include 3+ years of software development experience, strong understanding of RESTful APIs, web frameworks, and SaaS platforms, experience with JavaScript, Node, and React, and creative problem-solving skills. Familiarity with cloud computing, CPaaS API space, and NextJS is a plus. The role is remote but not eligible for hiring in CA, CT, NJ, NY, PA, WA, or DC. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and retirement savings program.

Account Executive - Supply Chain and Logistics

Company: Keboola

Location: USA

Posted Jan 24, 2025

Keboola, a rapidly growing data management software company, is seeking an Account Executive to join their US-based GTM team. The role involves managing the full sales cycle, engaging with top transportation and logistics brands, achieving revenue goals, and collaborating with a global team. The ideal candidate should have 3+ years of full sales cycle experience in a solution-based SaaS environment, industry expertise in supply chain, transportation, or logistics, and strong technical aptitude. Keboola offers innovative technology, impactful work, growth potential, a supportive culture, and flexibility. The role is primarily remote with frequent domestic travel and occasional international travel to Prague.

Technology Enablement – OneStream Architect

Company: Riveron

Location: USA

Posted Jan 24, 2025

Riveron is seeking Senior Solution Architects with a proven background in OneStream platform implementation. The role involves collaborating with the team to develop efficient solutions, leading implementation methodologies, and mentoring team members. The ideal candidate should have a deep understanding of corporate finance, strong technical skills, and the ability to work in dynamic environments. Riveron values collaboration, diversity, and client-centric approach, offering growth opportunities and a supportive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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