Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Solutions Architect (Managed Services)

Company: phData

Location: USA

Posted Jan 24, 2025

The job posting describes a key role in a Managed Services team, responsible for building and managing data platforms. The role involves operating and managing modern data platforms, providing architectural guidance, and offering thought leadership. The ideal candidate should have strong SQL skills, experience with cloud-native data technologies, and production support experience in large enterprise environments. Preferred experience includes database administration certifications, experience with various data storage and integration technologies, and expertise in workflow management and orchestration. The company offers a remote-first work environment, a collaborative culture, competitive compensation, and opportunities for professional development.

Customer Experience Associate

Company: Found

Location: USA

Posted Jan 24, 2025

Found is a company that provides tools for self-employed individuals to manage their finances more efficiently, automating tasks such as taxes and expense tracking. They are looking for passionate and resourceful individuals to join their Customer Experience team, focusing on account support and improving the overall customer experience. The role involves supporting customers via various channels, maintaining internal documentation, representing the Voice of Customer, and identifying process improvements. The ideal candidate has 2+ years of customer-facing experience, preferably in technology, finance, or mobile app products, and excellent communication skills.

Software Engineer III - Practice Management

Company: Nextech

Location: USA

Posted Jan 24, 2025

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, generous bonuses, and comprehensive benefits. They are committed to diversity and equal opportunity employment. The Software Engineer III role involves designing and developing next-generation software for the Nextech product suite, working in a SCRUM environment, and collaborating with cross-functional teams. The ideal candidate has solid knowledge of C, Angular, and MS SQL, with a minimum of 7+ years of industry experience and experience with CICD, Azure DevOps, and SaaS products. Nextech operates as a remote work organization with a generous total rewards package, including a 401k with employer match, flexible time off, and a wellness program.

Staff Software Engineer - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented and diverse software engineer to join them in building unique protection programs for hosts and guests. The role involves working on complex systems, driving engineering decisions, and collaborating with cross-functional teams. The ideal candidate should have a strong background in computer science, extensive experience with backend languages, GraphQL, and large-scale applications. They should also have experience in architecting highly available services, working in a service-oriented architecture, and partnering with other leaders in setting product strategy.

Product Design Manager - Accounting

Company: Mercury

Location: USA

Posted Jan 24, 2025

Mercury is seeking a Design Manager for its Accounting product, aiming to revolutionize business banking in the digital age. The role involves leading a team of designers, creating cohesive experiences, and partnering with executive leadership. The ideal candidate should have extensive design leadership experience, particularly in fintech or banking, and a knack for simplifying complex accounting workflows.

Partnerships Executive (Sales Channels)

Company: Incode Technologies

Location: USA

Posted Jan 24, 2025

Incode Workforce is seeking a Channel Partnerships Manager to expand their reach through strategic partnerships. The role involves identifying and onboarding high-impact IAM and cybersecurity resellers, designing incentive programs, enabling partners, and driving revenue growth. The ideal candidate should have 5+ years of experience in channel partnerships, business development, or sales in the IAM, cybersecurity, or SaaS industries. They should have a proven track record of driving revenue growth through third-party partnerships and experience designing partner enablement programs. Familiarity with enterprise IAM platforms is a plus. The role offers opportunities to make a significant impact in a high-growth company and work with proprietary AI and biometrics to solve real-world challenges in fraud prevention and authentication.

Tier 3 Integration Specialist - Data Services

Company: Nextech

Location: USA

Posted Jan 24, 2025

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, generous benefits, and a commitment to diversity. They are seeking a Tier III Technical Integration Specialist to provide advanced technical services and support for customers and third-party vendors using Nextech Data Services products. The role involves technical support, customer education, collaboration, technical expertise, and process improvement. Minimum requirements include 4+ years of experience in SaaS B2B APIs and data technologies, strong SQL skills, problem-solving abilities, and a customer-centric approach.

Senior Technical Product Marketing Manager

Company: Sanity

Location: USA

Posted Jan 24, 2025

Sanityio is seeking a Technical Product Marketer to connect the company's product capabilities to the needs of developers and IT leaders. The ideal candidate will have a blend of technology and business expertise, passion for content creation, and knowledge of the Content Management industry. They will serve as a bridge between product capabilities and customer needs, creating clear messaging and materials for technical decision-makers. The role involves creating compelling content, translating technical features into valued-driven messaging, and engaging with the developer community and customers.

Director of Professional Services

Company: Ottimate

Location: USA

Posted Jan 24, 2025

Ottimate, formerly Plate IQ, is seeking a Director of Professional Services to lead and mentor a high-performing team. The role involves team building, leadership, SOW ownership, project management, optimizing customer time-to-value, and providing product feedback. The ideal candidate should have 7+ years of experience in Professional Services, Customer Success, or a related field, with a focus on complex project management, customer onboarding, and team leadership. Strong technical acumen, project management skills, AP automation expertise, cross-functional collaboration, customer-centric approach, excellent communication, and analytical skills are required. Ottimate values a growth mindset, diversity, and offers competitive benefits including work from home, flexible hours, medical benefits, 401k, paid time off, and annual retreats.

Product Design Director

Company: MyFitnessPal

Location: USA

Posted Jan 24, 2025

MyFitnessPal is seeking a Director of Product Design to lead core strategic areas of the product and growth. The ideal candidate will have 10+ years of experience in Product Design, with at least 5+ years of leadership experience. They will be responsible for providing leadership, strategic direction, and driving design quality for a team of talented Product Designers. The role involves transforming ambiguity into clarity, inspiring and leading a high-performance team, thinking strategically, gaining alignment, and acting as a strategic partner across departments. The candidate should have extensive experience leading consumer-facing Product Design teams focused on native iOS and Android apps, and a strong bias to action to address challenges and learn from failures and successes.

Senior Backend Engineer - Cards Experience

Company: Mercury

Location: USA

Posted Jan 24, 2025

The text describes the evolution of global commerce through the introduction of standardized shipping containers, which significantly reduced loading times from weeks to hours. It then transitions to a job description for a software development role focused on improving card issuing and management in the payment technology sector. The ideal candidate should have 4+ years of software development experience, preferably with Haskell, and a strong understanding of product thinking and architectural decisions. The company offers competitive salary and equity ranges, and uses Covey for hiring and promotional processes.

Sr Software Engineer

Company: Spruce

Location: USA

Posted Jan 24, 2025

SpruceID is a team of programmers developing world-class open source products and libraries for digital identity, implementing open global standards. They are looking for result-oriented developers with a strong aptitude for statically typed languages, memory management, and secure programming practices. The role involves leading development of products and solutions for public sector and enterprise customers, working closely with customer delivery leads, engineers, product managers, and UX designers. The company values intellectual honesty, user privacy, and innovation, and offers opportunities to contribute to emerging global technology standards for digital identity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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