Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

VP Account Management

Company: Later

Location: USA

Posted Jan 06, 2025

Later, a leading brand in social media and influencer marketing software, is seeking a Vice President of Account Management. The role involves leading and overseeing enterprise, mid-market, and SMB account management teams, ensuring client satisfaction, driving revenue growth, and maintaining strong client relationships. The ideal candidate should have extensive experience in account management or commercial customer success, preferably in the SaaS marketing and influencer marketing industry. Key responsibilities include developing strategic vision for the account management department, establishing relationships with C-level executives, driving revenue growth, and ensuring operational excellence. Later is committed to fostering an inclusive and diverse work environment.

Head of Finance

Company: Phaidra

Location: USA

Posted Jan 07, 2025

Phaidra is a company specializing in AI-powered control systems for industrial automation. They use reinforcement learning algorithms to convert raw sensor data into high-value actions and decisions. Their focus is on industrial applications that are well-sensorized with measurable KPIs. Phaidra enables domain experts to configure AI control systems without writing code. The team has a proven track record in applying AI to complex problems. Phaidra is a 100% remote company based in the USA, hiring internationally. They are seeking a dynamic finance leader with deep experience in tech and startups for a strategic financial leadership role. The role involves strategic financial leadership, budgeting and forecasting, global financial operations management, fundraising, cost management, compliance and reporting, team leadership, and cross-functional collaboration.

Analytical Instruments Sales Account Manager

Company: Veolia Environnement SA

Location: USA

Posted Jan 06, 2025

Veolia Water Technologies and Solutions (VWTS) is a global leader in water recovery treatment and reuse, offering a wide range of water systems and monitoring equipment for various industries. They are renowned for their superior technology, design, and quality service. VWTS is currently seeking a Sales Account Manager for their Analytical Instruments product line in the tristate area (Connecticut, New Jersey, and New York). The ideal candidate will have excellent communication skills, experience with analytical instruments, and strong interpersonal skills. They will be responsible for generating new business, managing accounts, and collaborating with the sales support structure to ensure customer success. VWTS offers a competitive compensation package, including a salary range of $100,000 to $120,000 annually, and a sales incentive plan. The company is committed to diversity and inclusion, and offers benefits such as medical, dental, vision insurance, 401k plan, and tuition reimbursement.

Senior Manager of Client Success

Company: Dailypayinc

Location: USA

Posted Jan 07, 2025

DailyPay Inc, a leading on-demand pay solution, is seeking a Senior Manager of Client Success Strategic Enterprise to drive measurable human capital management outcomes for their clients. The role involves leading a team to grow the eligible enrolled and adopted employee base, introduce financial wellness best practices, and manage high-level client escalations. The ideal candidate should have a BA/BS degree, proven leadership experience, strategic mindset, performance management skills, problem-solving abilities, and expertise in enterprise customer success. DailyPay offers competitive benefits including health, dental, life insurance, disability, EAP, employee resource groups, fun company outings, unlimited PTO, and a 401K with company match.

Director, Product Design

Company: Tebra

Location: USA

Posted Jan 06, 2025

Tebra, a unified team of Kareo and PatientPop, is seeking a Director of Product Design for Care Delivery. This strategic leadership role involves overseeing UX strategy and experience for the full product suite, developing the future clinical vision, and collaborating with product and engineering peers. The ideal candidate should have 10+ years of professional design and management experience, strong communication skills, and proficiency with Figma. Tebra aims to unlock better healthcare by modernizing care for independent practices, guided by values of starting with the customer, keeping it simple, staying entrepreneurial, working better together, and celebrating success.

Director of Strategic Events and Field Marketing

Company: Federato

Location: USA

Posted Jan 07, 2025

Federato is a company dedicated to providing efficient and equitable insurance solutions, particularly in the face of contemporary challenges like climate change, cyberattacks, and social inflation. They leverage AI and machine learning to help insurers optimize risk portfolios and maintain fair pricing. The company is backed by prominent investors such as Salesforce, Veeva, Zoom, and Box. The role involves leading event marketing strategies to boost brand awareness, generate leads, and foster customer loyalty. The ideal candidate should have extensive experience in B2B tech event marketing, contract negotiation, and budget oversight. A background in insurance or fintech is beneficial. The company values a fast-paced, strategic, and detail-oriented approach, with a strong emphasis on culture fit and fun.

VP, Product

Company: AltaML

Location: USA

Posted Jan 07, 2025

Brilliant Harvest, a venture-backed AgTech startup, is seeking a strategic VP Product to lead product vision and drive growth within the agriculture dealer ecosystem. The role involves leading product strategy, cultivating relationships within the dealer ecosystem, and combining strategic product development with business development. The ideal candidate should have a deep understanding of agriculture software and the dealer network, a proven track record in software product leadership, and established relationships within the agricultural equipment dealer network. The role requires a strong entrepreneurial mindset, excellent communication skills, and the ability to travel as needed.

Content Copywriter

Company: Human Interest

Location: USA

Posted Jan 06, 2025

Human Interest is a high-growth tech company revolutionizing the retirement industry by making it affordable and accessible for small and medium-sized businesses to offer retirement plans to their employees. The UX Copywriter will play a crucial role in crafting user-centric persuasive copy to guide prospects through digital experiences, collaborating with cross-functional teams to ensure messaging aligns with user journeys and business goals. The role offers significant ownership, responsibility, and the opportunity to work at a rapidly growing company with a mission to support employee engagement and growth.

Cloud Support Administrator

Company: Atmosera

Location: USA

Posted Jan 06, 2025

Atmosera is hiring a Cloud Administrator to manage network platforms, security, and Azure operations. The role involves escalation point responsibilities, incident management, documentation, training, client focus, compliance, and security. The ideal candidate should have a Bachelor's degree, 3+ years of Azure experience, and be able to achieve Azure 305 Certification within 90 days. The position offers competitive benefits and a flexible work environment.

Staff DevOps Engineer

Company: Sentinellabs

Location: USA

Posted Jan 06, 2025

SentinelOne is seeking a Staff DevOps Engineer to join their Release Engineering team. The role involves building scalable CI/CD processes for a federally regulated environment, working closely with cross-functional teams, and ensuring FedRAMP compliance. The ideal candidate should have 8+ years of experience in SRE/DevOps/Infrastructure Engineering for SaaS products, 3+ years of production experience with container orchestration systems, and familiarity with GitOps, IaaC, and deployment strategies. The company offers competitive benefits and a cutting-edge work environment.

Customer Success Specialist – Microsoft

Company: SilverSky

Location: USA

Posted Jan 06, 2025

SilverSky, a global cybersecurity company, is seeking a Customer Success Specialist for Microsoft Licensing. The role involves providing expert guidance on Microsoft licensing models, acting as a trusted advisor to clients, collaborating with sales and customer success teams, and managing multiple clients in a fast-paced environment. The ideal candidate should have extensive knowledge of Microsoft licensing programs, proven experience in a licensing customer success role, strong analytical skills, excellent communication abilities, and proficiency in relevant tools. SilverSky offers a competitive salary, remote flexible working, and a collaborative team environment.

Sr. Technical Account Manager - Majors & Enterprise

Company: Wizinc

Location: USA

Posted Jan 06, 2025

Wiz, a fast-growing startup, is reinventing cloud security and empowering businesses to thrive in the cloud. Trusted by security teams worldwide, Wiz is on a mission to help organizations secure cloud environments, with a proven track record of success. As a Technical Account Manager (TAM) for Strategic Accounts, you'll provide strategic and hands-on technical guidance to customers, streamline collaboration between teams, and contribute to customer success. The role requires 10+ years of experience in technical customer-facing roles, strong understanding of cloud services architectures, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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