Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Client Success Manager

Company: Additionwealth

Location: USA

Posted Jan 04, 2025

Addition Wealth is a fintech company that aims to revolutionize personal financial decision-making by providing employees with digital tools, a knowledge center, and access to financial professionals. They are seeking a Client Success Manager with 2+ years of experience to manage key client relationships, customer support, and operational processes. The role offers high impact, flexibility, and growth opportunities, along with competitive benefits including equity compensation and unlimited vacation.

Associate Software Engineer

Company: MCA Connect

Location: USA

Posted Jan 04, 2025

MCA Connect, established in 2002, is a leading US-based solution partner in Microsoft Business Applications and Azure Data & AI. They offer strategic solutions, innovation, and industry intelligence to help manufacturers gain visibility, improve profitability, and achieve a competitive edge. The company has won multiple awards, including being a fifteen-time Microsoft Partner of the Year and a three-time Inc. Best Workplaces award winner. MCA Connect is currently hiring an Associate Software Engineer for their Development Center of Excellence program. The role involves designing and developing extensions to the Microsoft Dynamics 365 application platforms, coding, unit testing, and creating supporting documentation. The ideal candidate should have a BS or BA in Computer Science, MIS, or a related discipline, 13 years of professional software development experience, and familiarity with Microsoft development tools. MCA Connect offers a competitive compensation plan, generous benefits, and opportunities for personal and professional growth.

Analyst, Total Rewards

Company: Evolvevacationrental

Location: USA

Posted Jan 04, 2025

Evolve is a mission-driven company focused on making vacation rentals easy for everyone. The Total Rewards Sr Analyst role involves day-to-day administration and support of Evolve's Total Rewards programs, including compensation, benefits, and HRIS. The role requires a minimum of 35 years of relevant experience in Human Resources, preferably with a focus on total rewards, compensation, benefits, HRIS, and reporting. The ideal candidate should have experience with internet-based job evaluation and benchmarking tools, HRIS systems, and reporting tools. The role involves responding to compensation equity and recognition requests, compiling and analyzing market-based compensation data, and providing analytical support to Evolvers. The benefits include industry-competitive pay, equity, a 401k with a 4% immediate vesting match, 16-18 weeks of paid parental leave, comprehensive medical, dental, and vision plans, and more. Evolve is committed to diversity and inclusion as an equal opportunity employer.

Customer Success Engineer

Company: Bask Health

Location: USA

Posted Jan 04, 2025

Bask is a rapidly growing telehealth platform that empowers entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily. The company is data-driven, customer-obsessed, and values ownership and accountability. The Customer Success Engineer role involves resolving customer concerns, creating and improving internal tooling, and engineering solutions to enhance the customer experience. The ideal candidate should have a background in web development, excellent communication skills, and a passion for problem-solving.

Web Analyst

Company: Corporatecareers

Location: USA

Posted Jan 03, 2025

Gamblingcom Group, a leading online sports betting and gambling company, is seeking a data analyst with 2+ years of experience. The role involves analyzing onsite performance, providing opportunity analysis, and working closely with SEO, creative, web development, and product teams. The ideal candidate should have a strong understanding of digital landscape, traffic acquisition sources, and SEO-oriented tools. They should also have excellent communication skills and be proactive in identifying opportunities for improvement. The company offers comprehensive benefits including health insurance, 401k match, and employee stock purchase program.

Business Development Manager

Company: drweng

Location: USA

Posted Jan 03, 2025

DRW, a diversified trading firm with over 30 years of experience, is seeking a Business Development Manager for its blockchain product development team. The role involves driving revenue growth by identifying new business opportunities, building relationships with potential clients, and leveraging understanding of blockchain and finance to develop strategies. The ideal candidate should have proven sales expertise, a consultative sales approach, technical acumen, and excellent communication skills. The annual base salary range is $175,000 to $225,000, with additional benefits and a discretionary bonus. Key performance indicators include lead and account generation, revenue growth, strong client engagement, and market expansion.

Enterprise / Strategic Account Manager

Company: Laurel

Location: USA

Posted Jan 03, 2025

Laurel is a company dedicated to returning time, aiming to understand and automate timekeeping for professionals. They are seeking an Enterprise Strategic Account Manager to manage their largest and most strategic customers, driving product adoption, renewals, and upsells. The ideal candidate should have a strong track record in managing enterprise accounts, excellent communication skills, and the ability to work in a fast-paced environment. The role is based in the Eastern Time Zone, preferably in NYC, with 25-50% travel. Compensation is competitive with a range of $180,000-$227,000 USD. Laurel values diversity and encourages applications from candidates who may not perfectly match every job requirement.

Sr. Product Owner, Device Platform

Company: FORT Robotics

Location: USA

Posted Jan 04, 2025

FORT, founded in 2018 by Samuel Reeves, is a company specializing in robotics. Reeves, with a decade of experience in making landmine clearance safer through robotics, identified the lack of secure communications for robots in various industries. FORT aims to address this gap with its Robotics Control Platform (RCP), designed to ensure robots cause no harm. The company is seeking a Product Owner to guide the development of its Device platform, a cutting-edge solution for managing autonomous and robotic systems. The Product Owner will be responsible for defining user stories, prioritizing the team backlog, and ensuring high-quality and efficient solutions. Key responsibilities include serving as a liaison between the device platform team and the engineering organization, managing the product backlog, and engaging with customers to gather and translate requirements. The ideal candidate should have at least two years of experience as a Product Owner in a software development environment, a strong background in hardware and embedded software, and expert knowledge of Agile and Scrum methodologies.

Business Analyst

Company: Swingtech

Location: USA

Posted Jan 04, 2025

Swingtech Consulting Inc is seeking a Business Analyst for an existing DoD Contract. The BA will manage and prioritize support issues, serve as the primary intake for the agency's web application support and modification processes, and ensure high customer satisfaction through high touch customer support. The ideal candidate should have 5+ years of experience as a Business Analyst on IT projects, an active Secret clearance, and experience with ServiceNow Portfolio Management and Agile project management. The company offers a comprehensive benefits package including 15 PTO days, 11 paid holidays, medical, dental, vision coverage, disability insurance, a 401k program, an annual training budget, and flexible work arrangements.

Senior Account Executive

Company: ValGenesis

Location: USA

Posted Jan 04, 2025

ValGenesis, a pioneer in automated validation software solutions, is seeking a highly motivated and results-driven Senior Account Executive CMC. The role involves driving new business acquisition, revenue growth, and establishing relationships with key decision-makers. The ideal candidate should have a background in selling enterprise software solutions or complex applications in the Life Sciences industry, with experience in quality risk management and process validation. The position offers an exciting opportunity to join a dynamic team and make a significant impact on the company's continued success and growth.

Project Manager Coordinator

Company: EVERSANA

Location: USA

Posted Jan 04, 2025

EVERSANA is a global company with over 7000 employees, committed to creating and delivering next-generation commercialization services to the life sciences industry. They are proud to be certified as a Great Place to Work and prioritize improving patient lives around the world. They are looking for a detail-oriented and proactive Project Coordinator to support their business development initiatives. The ideal candidate will have strong organizational skills, a commitment to fostering a diverse and inclusive work environment, and proficiency in Microsoft Office applications.

Principal DevSecOps Engineer

Company: Yurtsai

Location: USA

Posted Jan 04, 2025

Yurts is a secure AI-powered knowledge management platform, born from a partnership with the Department of Defense. It transforms unstructured data into a user-friendly platform, designed to work with existing systems. The company is seeking a Principal DevSecOps Engineer with extensive experience in Kubernetes deployment automation, Azure Cloud, and US Federal Government Risk Management Frameworks. The role involves leading deployments, architecting installers, maintaining Kubernetes clusters, and ensuring high availability and security. The ideal candidate will have a US Department of Defense or Intelligence SECRET clearance, 10+ years of experience in DevSecOps, and proficiency in Ansible, Terraform, Docker, and Kubernetes.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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