Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Site Reliability Engineer

Company: Cprime

Location: USA

Posted Jan 02, 2025

Cprime is seeking a high-energy, experienced customer-focused Site Reliability Engineer (SRE) to join their Managed Services team. The ideal candidate will support the team managing clients' hosted cloud applications and accounts, working closely with Engineers and Atlassian Administrators. Key responsibilities include maintaining application availability, implementing changes, monitoring architecture, collaborating with clients, and driving operational efficiencies. Qualifications include at least 3 years of Linux OS experience, proficiency in the Atlassian stack, AWS system administration, and familiarity with IT change management processes. Cprime values social justice, diversity, and inclusion, offering equal employment opportunities.

Patient Service Representative

Company: Midi Health

Location: USA

Posted Jan 03, 2025

Midi Health is seeking a Patient Service Representative with 2+ years of customer service experience, preferably with Zendesk, Athenahealth EMR, and Google Workplace experience. The role involves serving as the first point of contact for patients, assisting with appointments and EHR updates, and resolving billing issues. The successful candidate will have strong communication skills, work independently, and adhere to privacy regulations. Midi offers competitive compensation, benefits, and a remote work environment. The interview process includes a recruiter interview, technical assessment, take-home test, and interviews with the hiring manager and department leader.

Salesforce Engagement Manager

Company: V2sa

Location: USA

Posted Jan 03, 2025

V2, a Salesforce Crest Partner for 18 years, is seeking a Salesforce Engagement Manager. The role involves driving client conversations, managing enterprise-level engagements, and leading Enterprise-level projects at global brands. The ideal candidate should have 4+ years of relevant professional experience, Salesforce consulting experience, and a passion for solving business problems using technology. V2 offers a thriving boutique culture focused on personal and professional growth, custom-designed goal-setting, and coaching solutions, along with opportunities for certifications across Salesforce, Snowflake, and Tableau ecosystems.

Sales Training Specialist

Company: Brightwheel

Location: USA

Posted Jan 03, 2025

Brightwheel is a globally trusted technology brand in early education, aiming to provide high-quality education for every child. They are a fully remote team with a diverse and customer-focused workforce. The company is rapidly growing its sales team and seeks a Sales Training Specialist to coach and develop Sales Representatives. The role involves training new hires, supporting ongoing training, and partnering with the leadership team to develop training materials. The ideal candidate should have 2+ years of sales experience, preferably in outbound sales, and a passion for motivating and developing teammates. Brightwheel offers a competitive compensation package and is committed to creating a diverse and inclusive work environment.

Security Professional/Qualified Security Assessor

Company: Jefferson Wells

Location: USA

Posted Jan 03, 2025

Jefferson Wells is seeking a Security Professional QSA Consultant for a remote, open-ended consulting role. The role involves assessing clients' compliance with the Payment Card Industry Data Security Standard (PCI DSS), managing related activities, and developing remediation plans. The ideal candidate should have 5+ years of information security experience, 3+ years as a certified QSA, and strong background in IT infrastructure. Additional desired qualifications include current QSA certification, familiarity with various security standards, consulting experience, and cloud or application security knowledge. The role offers a target pay rate of $95/hour with flexibility to negotiate and the opportunity to travel to client sites as needed.

Technical Project Manager

Company: CROmetrics

Location: USA

Posted Jan 03, 2025

Cro Metrics is seeking a Technical Project Manager with 4+ years of experience in product and/or project management within a tech, web production, or digital marketing space. The role involves managing product launches, client communication, budget and scope management, task switching, proactive account management, meeting management, problem-solving, and learning agility. The company offers benefits such as a 401k match, health benefits, PTO, parental leave, work perks, customized career plan, remote work environment, and annual company retreat. The compensation range is $50-$85k with potential travel. Cro Metrics aims to create an inclusive and equitable remote environment.

People Operations Specialist

Company: Chainguard

Location: USA

Posted Jan 02, 2025

Chainguard, a company specializing in secure open source software, is seeking a People Operations Specialist. The role involves streamlining processes, ensuring compliance, and delivering an exceptional employee experience. The ideal candidate should have 25 years of HR experience, expertise in HR systems, and a passion for providing exceptional employee experiences. Chainguard offers a human-first culture, autonomy, and a range of benefits including equity, unlimited PTO, and remote work options.

Founding GTM Lead

Company: Stigg

Location: USA

Posted Jan 02, 2025

Stigg, a SaaS company founded by former New Relic leads, is revolutionizing the industry with its API-first pricing and packaging platform. The company has secured $175 million in Series A funding, bringing its total investment to $24 million. Stigg empowers businesses to swiftly implement and adjust monetization strategies, enabling developers to build granular access control at the feature level. The Founding GTM Lead will be instrumental in shaping and executing the go-to-market strategy, collaborating directly with the CEO and Head of Sales to drive revenue growth and establish scalable sales processes. The role offers a significant impact in a fast-growing startup, working closely with industry leaders and innovative clients.

Technical Consultant

Company: Bask Health

Location: USA

Posted Jan 03, 2025

Bask Health is seeking a Technical Consultant to support Enterprise customers with technical issues and questions related to Bask products and services. The role involves training clients on product usage, earning customer trust, and contributing to the post-sales process. Success is measured by improving Enterprise customer retention through technical insights and evaluations. The ideal candidate has frontend development experience, technical writing skills, and a passion for problem-solving. They should be comfortable working remotely, have strong communication skills, and be available for weekend and on-call duties. A minimum of 3 years of experience in customer success, sales, or onboarding at a SaaS company is required, along with 5+ years of frontend web development or React experience. Bonus points for understanding DNS.

Senior UX/UI Designer

Company: Mocafi

Location: USA

Posted Jan 03, 2025

MoCaFi is a fintech company committed to providing financial services to marginalized communities in America. They offer FDIC-insured bank accounts, municipal-funded disbursement cards, and financial empowerment services. MoCaFi has distributed over $100M in cash assistance and is seeking a Senior UX/UI Designer to create a user-friendly website for secure account access and status monitoring. The role involves designing UI, managing a web design team, conducting research, and ensuring design consistency and accessibility. Required qualifications include a degree in Human-Centered Design or equivalent experience, 3+ years in financial services, and proficiency in design tools and Agile development.

Product Manager

Company: Videa.ai

Location: USA

Posted Jan 03, 2025

VideaHealth, an AI-powered dental solution developed by MIT experts, seeks a Product Manager to lead cross-functional teams in defining, developing, and launching new features. The ideal candidate will have a Bachelor's degree in Computer Science, Engineering, Business, or a related field, and 3+ years of product management experience, preferably in SaaS products. They should possess an entrepreneurial mindset, strong analytical skills, and experience with data-driven insights. The role involves customer obsession, product strategy, market research, roadmap planning, product definition, development, user experience, analytics, iteration, and cross-functional leadership. VideaHealth offers a fast-paced work culture, competitive pay, and benefits, with a focus on innovation and inclusivity.

Sr. DevSecOps Engineer

Company: Yurtsai

Location: USA

Posted Jan 03, 2025

Yurts is a secure knowledge management platform that turns unstructured data into actionable insights. It's designed to work with existing systems, not replace them. The company is seeking a Senior DevOps Engineer with extensive experience in Kubernetes deployment automation, environment-agnostic deployment, and US Federal Government Risk Management Frameworks. The role involves deploying the Yurts product in US government compute environments, maintaining high availability, and ensuring security posture meets requirements. The company offers competitive compensation and benefits, and encourages professional growth and development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages