Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Customer Success Account Manager

Company: Picus

Location: USA

Posted Dec 30, 2024

The text describes a Customer Success Account Manager role at Picus, a leading security validation company. The role involves nurturing and expanding customer relationships, conducting strategic review meetings, understanding client's unique business challenges, serving as a main point of contact, coordinating with cross-functional teams, identifying upsell opportunities, analyzing customer data, reporting on account performance, and communicating with key decision-makers.

Implementation Project Lead

Company: AuditBoard

Location: USA

Posted Dec 30, 2024

AuditBoard is a leading audit risk ESG and InfoSec platform, used by over 50 of the Fortune 500, including 7 of the Fortune 10. They offer award-winning technology to help businesses grow with greater clarity and agility. The company is known for its innovative approach, customer focus, and commitment to contributing to the greater good. They are looking for a Project Manager with experience in professional services, IT Compliance, and internal/external auditor roles to implement their software.

Elementary Math Teacher

Company: Thinkacademyus

Location: USA

Posted Dec 30, 2024

Think Academy US is seeking a Remote Elementary Math Teacher to work with students from Kindergarten to 5th grade. The role involves preparing and teaching online math classes, conducting one-on-one evaluations, grading homework, and communicating with parents. The work hours are flexible, and the position offers competitive pay, performance-based pay increases, and professional growth opportunities.

Program Manager

Company: Rackner

Location: USA

Posted Dec 30, 2024

Rackner is seeking a Program Manager for their Cerberus team at Platform One, a DoD-wide enterprise service capability. The role involves product management, Agile Scrum Master, and DevSecOps responsibilities. The successful candidate will manage and lead agile projects, oversee operations, and track progress. Rackner is a software consultancy offering cloud-native solutions, with a focus on end-to-end application development, DevSecOps, AI, ML, and systems architecture. They provide benefits such as certification coverage, fitness membership, weekly pay, employee swag, and competitive PTO.

Remote Technical Customer Support

Company: Checkout Page

Location: USA

Posted Dec 31, 2024

The job posting is for a Technical Support Specialist role at Checkout Page, a small fully remote team looking to hire someone with strong technical knowledge in eCommerce payments, Stripe event ticketing, or similar industries. The role involves handling technical support, managing customer accounts, and contributing to the growth of the company. The position is full-time, 5 days a week, with a focus on US and European customers. The interview process includes a 3-minute Loom video introduction, a 30-minute call with the cofounders, and a 3-day paid trial.

Senior Data QA Engineer

Company: Trella Health

Location: USA

Posted Dec 30, 2024

Trella Health is seeking a Senior Data QA Engineer to join their Data Science team. The ideal candidate will ensure the accuracy, consistency, and reliability of their data products and analytical tools, focusing on healthcare data. The role involves leveraging machine learning and other techniques to automate and enhance the data QA process, working closely with data scientists, engineers, and other stakeholders.

Financial Systems Manager

Company: Hubspotjobs

Location: USA

Posted Dec 30, 2024

The text describes a job posting for a Manager of Financial Systems at HubSpot. The role requires a deep understanding of NetSuite, Coupa tools, and ownership configuration and integrations. The Manager will lead a team of 8-10 Business Systems Analysts, collaborate with the CFO organization, and build and manage integrations between NetSuite and other business systems. The Manager will also work closely with IT, Finance, Procurement, and Operations teams to identify system requirements and implement solutions. The role requires strong communication and interpersonal skills, as well as the ability to solve problems and navigate ambiguity. The cash compensation range for the position is $138,500 - $221,600 annually.

Staff Site Reliability Engineer

Company: Sentinellabs

Location: USA

Posted Dec 30, 2024

SentinelOne is a values-driven company seeking an experienced SRE to support the stability, reliability, and scalability of its distributed systems. The role involves managing Kubernetes, creating IaC, and leading troubleshooting during incident response. The company offers a cutting-edge work environment with various benefits and perks.

Infrastructure Engineer

Company: Nava

Location: USA

Posted Dec 30, 2024

Nava is seeking experienced infrastructure engineers to help revolutionize government services. The role involves working on large-scale systems, ensuring they are fast, scalable, and secure. Engineers will collaborate with government contractors and civil servants, working within a regulated environment. They will also maintain and improve legacy systems, requiring software archaeology skills. The position requires 2+ years of experience as a Scrum Master or in a similar Agile role, proficiency with Agile tools, and significant cloud infrastructure experience.

Full Stack React/Node.js Engineer

Company: Softermii

Location: USA

Posted Dec 31, 2024

Softermii is an experienced outsourcing and outstaffing company with a team of over 120 specialists. They have successfully navigated challenges like the COVID-19 pandemic and war aggression against Ukraine. Their mission is to turn any idea into a valuable product. They are expanding from a regular outsourcing business to an ecosystem of outsourcing, education, and product development companies. They are currently hiring a software engineer with 5+ years of experience in fullstack development using React, React Native, and Node.js. The company offers a supportive work environment, flexible working hours, and opportunities for professional growth and development.

Customer Success Manager

Company: yieldWerx Semiconductor

Location: USA

Posted Dec 30, 2024

YieldWerx is seeking a Customer Success Manager to ensure customers achieve their goals using their software solutions. The role involves building strong relationships, providing training support, and analyzing customer data to measure success and identify trends. The ideal candidate should have 1+ years of experience in Customer Success or a related field, excellent communication skills, and experience with software solutions, preferably in the semiconductor industry.

Technical Program Manager

Company: Qventus

Location: USA

Posted Dec 31, 2024

Qventus, a company with over 12 years of experience, is leading the transformation of healthcare. They offer innovative solutions using machine learning, generative AI, and behavioral science to improve patient care and empower care teams. The company is seeking a Technical Program Manager with 5+ years of experience in technical program management, software engineering, or a similar role. The ideal candidate will have a strong foundation in software development, APIs, and system design, and be able to engage deeply with technical teams. They should also have a relentless drive to deliver results, a problem-solving mindset, and a strong bias for action. The role involves program ownership, outcome-driven execution, breaking down complexity, stakeholder alignment, hands-on problem-solving, process leadership, getting stuff done, and communication excellence. The salary range for this role is $120,000 to $165,000.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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