Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Project Manager

Company: Press Ganey

Location: USA

Posted Dec 29, 2024

PG Forsta is a leading experience measurement data analytics and insights provider for complex industries, with a focus on healthcare and various other sectors. They aim to improve human experiences at the heart of businesses by combining technology, data, and expertise. The company values collaboration, continuous improvement, and learning. The ERP Project Manager role involves managing Workday ERP projects, collaborating with cross-functional teams, and ensuring data integrity and security. PG Forsta is committed to diversity, inclusion, and a fair employment practice.

Senior Accountant- Client Services Manager

Company: Togetherwork

Location: USA

Posted Dec 28, 2024

The job summary is for a full-time Accountant Client Services Manager position at Togetherwork, a company that provides integrated software and financial solutions to various communities and organizations. The role involves managing clients' general ledger, budget entry, expense tracking, and 1099 preparation. The ideal candidate should have a Bachelor's degree in Accounting, over 10 years of experience, and proficiency in Excel, O365, and QuickBooks. The company values diversity and inclusion and offers a comprehensive employee benefits program.

Consumer Insights & Market Research Manager

Company: Monarchmoney

Location: USA

Posted Dec 28, 2024

Monarch is a fintech company that provides a product to manage financial life. They have seen rapid growth and positive user feedback. The company is well-funded and has a passionate team. They are looking for a Staff or Principal-level Researcher to join their team.

UX Researcher

Company: AuditBoard

Location: USA

Posted Dec 29, 2024

AuditBoard is a leading audit risk ESG and InfoSec platform, used by over 50 of the Fortune 500, including 7 of the Fortune 10. They are looking for a User Experience Researcher to bridge real-world business challenges with intuitive user experience. The role involves conducting independent research, collecting and analyzing user behavior, and influencing product strategy and roadmap. The company offers growth opportunities in a fast-scaling business with remote and hybrid work options.

Revenue Operations Analyst

Company: Fathom.video

Location: USA

Posted Dec 28, 2024

Fathom is a high-growth startup that has been recognized as the highest satisfaction product of 2024 on G2. They are looking for an analyst to join their RevOps team to help shape how they collect, organize, and analyze data to empower decision-makers across the business. The role involves collaborating with cross-functional teams, using statistical and analytical techniques, building BI reports and dashboards, and automating data processing.

Account Manager

Company: Fluxx

Location: USA

Posted Dec 28, 2024

Fluxx is looking for a highly motivated Account Manager to join their Go To Market team. The role involves using sales and customer relationship skills to drive current customer delight and increase revenue through the upsell of Fluxx products. The successful candidate will make an impact by coming up with effective solutions, identifying and addressing customers' needs, and contributing to building profitable long-term relationships with customers to meet business objectives.

Senior Events Manager

Company: Ironcladhq

Location: USA

Posted Dec 27, 2024

Ironclad is a contract lifecycle management platform used by innovative companies like L'Oréal, Staples, and Mastercard. It helps accelerate contracting, maintain compliance, and turn contracts into operational business intelligence. Ironclad is a leader in the Forrester Wave for Contract Lifecycle Management and has been recognized as a Fortune Great Place to Work for four consecutive years. They are looking for a senior event strategy role to plan, organize, and execute in-person events focused on their roadshow and tier-1 events.

Senior Manager of Professional Services

Company: Ottimate

Location: USA

Posted Dec 28, 2024

The Senior Manager of Professional Services will play a critical role in building and leading the Professional Services team, focusing on ensuring the successful scoping, deployment, and management of complex customer projects. The successful candidate is a strategic thinker, strong leader, and can scale the team to meet the growing business needs. They have excellent customer relationship management skills.

Healthcare Data Analyst

Company: Vatica Health

Location: USA

Posted Dec 28, 2024

The Healthcare Data Analyst role at Vatica Health involves supporting the Growth team with corporate business engagement and development, focusing on provider value-based care priorities. Responsibilities include data analysis, presentation, and client solution design. The role requires experience in value-based care analytics, strong client relationships, and proficiency in data sets and tools like Microsoft Excel, PowerPoint, and Azure Power BI.

Director, Customer Experience

Company: Brightspeed

Location: USA

Posted Dec 28, 2024

Brightspeed is reimagining internet connections and customer experience in twenty states throughout the Midwest and South. They are looking for a Director Customer Experience to lead design and execution of customer experience initiatives across all channels, utilizing Voice of the Customer insights and customer journey analytics to minimize customer effort and maximize satisfaction.

Director, Strategic Accounts

Company: Abacus Insights

Location: USA

Posted Dec 27, 2024

Abacus Insights is a mission-driven technology company that provides a flexible, efficient, and secure platform for organizing and exchanging healthcare data from various sources and formats. They aim to uncover differentiated insights and improve health outcomes while lowering costs. With deep expertise in cloud-enabled technologies and the healthcare industry, they have built an innovative data integration and management platform. Abacus has raised over $81 million from leading VC firms and is growing quickly, seeking a Director Strategic Accounts DSA to drive revenue growth within their existing customer portfolio.

Patient Support Center Lead

Company: Knownwell

Location: USA

Posted Dec 28, 2024

Knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling, and behavioral health services. They have recently secured Series A funding from Andreessen Horowitz. They are looking for an ambitious Patient Experience Operations Manager to join their team and help optimize contact center efficiency, ensure a seamless patient experience, and build scalable systems and tools.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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