Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Technical Product Manager

Company: Blueprint Test Prep

Location: USA

Posted Dec 30, 2024

The job posting is seeking a Technical Product Manager to lead the development of direct-to-consumer products at Blueprint. The role requires strong technical expertise, experience with web development frameworks, CMS platforms, analytics tools, and collaboration with cross-functional teams. The candidate should be able to balance feature development with technical debt reduction and system resiliency improvements. The company values diversity, equity, accessibility, and inclusion and offers competitive benefits and remote work opportunities.

Associate, Client Success

Company: Axios

Location: USA

Posted Dec 29, 2024

Axios is seeking an Associate of Client Success to support their Local advertising team. The role involves delivering a best-in-class experience for advertising partners, working on various post-sale client activities, and collaborating with multiple cross-functional teams. Ideal candidates should possess a growth mindset, excellent communication skills, and the ability to work independently. Axios offers competitive compensation, comprehensive benefits, and a positive work environment.

Sr Manager, Event Operations

Company: Jump

Location: USA

Posted Dec 29, 2024

Jump is an innovative end-to-end fan experience platform for sports teams and venues, aiming to revolutionize live event experiences by focusing on fans. Founded in 2021, the remote-first team values trust, playfulness, and collective creativity. They are seeking a Senior Manager of Event Operations to oversee live event operations, optimize event day execution, and collaborate with various teams to ensure successful live events.

Agent Onboarding Specialist

Company: Real

Location: USA

Posted Dec 29, 2024

Real is a fast-growing national real estate brokerage powered by technology, currently operating in all US states, Canada, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, leading the disruption with a cutting-edge technology platform. The company is on a mission to revolutionize the homebuying and selling process, making agents' lives better while creating lucrative financial opportunities for them. Candidates must be based in the US to be considered for the Agent Onboarding Specialist role. The role involves creating a seamless process for agents to join Real and get up and running with their business, serving as a process and task master, and facilitating the license transfer with help from the Broker Team.

Director, Affinity Banking

Company: Grasshopper

Location: USA

Posted Dec 30, 2024

Grasshopper Bank is a digital bank focused on providing leading-edge technology solutions, superior service, and inclusive partnerships to businesses and innovation economy clients. They are expanding into affinity banking, targeting American Automobile Association (AAA) members in a 14-state US footprint. The Affinity Program Manager will set strategic plans, work with cross-functional teams, and drive new business development and growth opportunities.

Senior GTM Data Analyst

Company: Webflow

Location: USA

Posted Dec 30, 2024

Webflow is looking for a Senior GTM Data Analyst to drive the analyses of both their PLG and sales businesses. The role requires strong analytical skills, data visualization, and collaboration with cross-functional teams. The company offers competitive compensation, benefits, and a focus on customer experience and teamwork.

Implementation Success Partner

Company: Qventus

Location: USA

Posted Dec 30, 2024

Qventus is a leading healthcare transformation company enabling hospitals to focus on patient care. They offer innovative solutions using machine learning, AI, and behavioral science to deliver exceptional outcomes. With successful rapid scale across the globe and backing from top investors, they offer an opportunity to work with a mission-driven team and directly impact patients' lives. The role of an Implementation Success Partner involves daily client operations management, collaboration with client teams, implementation execution, feedback resolution, documentation, communication, and value creation. They look for candidates with 5+ years of experience in implementation, client success, or project management, strong communication skills, and experience with healthcare operations.

Product Manager, Retail Growth

Company: Roofstock

Location: USA

Posted Dec 30, 2024

Roofstock is seeking a Product Manager Retail Growth to drive user engagement, activation, and revenue across their retail business lines. The role involves leading experimental efforts to onboard new users, keep them engaged, and improve paid conversion rates. The successful candidate will have a mix of strategic thinking, technical fluency, and relentless execution skills.

Customer Experience Associate

Company: Thuma

Location: USA

Posted Dec 29, 2024

The Thuma team is looking for a Customer Experience Associate to join their fast-growing remote team. The role involves delivering exceptional 6-star service to customers, removing obstacles, providing support, and making informed decisions. The team is based in San Francisco and offers flexible work hours. Key responsibilities include addressing customer inquiries, delivering an unparalleled customer experience, collaborating with cross-functional teams, and building brand loyalty. The team offers equity, 401k participation, comprehensive medical dental + vision coverage, 12 weeks of paid parental leave, and a flexible work environment.

Customer Service Rep

Company: Omni

Location: USA

Posted Dec 30, 2024

This text is an overview of a contract work opportunity for independent contractors in Mexico. The role involves providing customer service to Omnis clients over the phone, with a flexible work schedule and average earnings of $5-$6 USD per hour. The required skills include good English and Spanish communication, customer service experience, attention to detail, and a friendly tone of voice. The work environment requires a quiet, uninterrupted space and an organized desk area. The contractual relationship is that of an independent contractor, with Omni Interactions not responsible for withholding taxes on earnings.

Content Engineer

Company: Vercel

Location: USA

Posted Dec 29, 2024

Vercel, a company that provides a Frontend Cloud for developers, is looking for a Technical Content Engineer with a strong technical writing background to join their Technical Content team. The role involves creating high-quality content that resonates with a technical engineering audience, working with cross-functional teams, and ensuring the highest quality and value for their products and services. The company offers great compensation, stock options, inclusive healthcare, learning and growth opportunities, flexible time off, and remote-friendly work environments.

Member Experience Manager

Company: Kindred

Location: USA

Posted Dec 30, 2024

Kindred is a members-only home swapping network that enables users to live a travel-rich lifestyle through community. The company has raised significant capital from prominent investors in Silicon Valley. They are looking for a Member Experience Manager to join their team. The role involves managing high-priority customer inquiries, collaborating with internal departments, and delivering an outstanding customer experience.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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