Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Director of Marketing Analytics

Company: hims & hers

Location: USA

Posted Dec 22, 2024

The role of Director of Marketing involves leading a team of managers and analysts, providing guidance, and ensuring professional development. The role requires experience in Marketing Analytics, with a focus on data analysis, statistical techniques, and data modeling. The candidate should have experience in both Brand and Performance Marketing measurement, and be skilled in project management, data visualization, and web analytics. The role offers a competitive salary, unlimited PTO, comprehensive health benefits, and employee stock purchase program.

Payroll Specialist

Company: LivePerson

Location: USA

Posted Dec 22, 2024

The text describes a role as a Payroll Specialist at LivePerson, which involves processing tax changes, wage garnishments, deductions, direct deposits, and other payroll-related items. The role requires strong organizational and communication skills, as well as the ability to provide solutions for identified issues. The position also involves coordinating information workflow with HR, recruiters, and other teams, reviewing and analyzing payroll forms and reports, and ensuring accurate and timely close of payroll. The role offers benefits such as health insurance, time off, financial benefits, and professional development opportunities.

Senior Software Engineer - Cosmos Platform

Company: Bishop Fox

Location: USA

Posted Dec 22, 2024

Bishop Fox is a leading authority in offensive security, offering solutions such as continuous penetration testing, red teaming, attack surface management, and product cloud and application security assessments. They have worked with numerous Fortune 100 and global technology companies. Their Cosmos platform won the 2021 SC Media Awards for Best Emerging Technology. They are expanding and hiring a Senior Software Engineer to work on innovative offensive SaaS software.

Sales Operations Specialist

Company: GuidePoint Security

Location: USA

Posted Dec 22, 2024

The Sales Operations Specialist SOS role involves supporting sales and marketing efforts, managing SalesForcecom, and interacting with various business partners. The SOS is responsible for generating quotes, tracking opportunities, and processing orders. They also serve as a liaison between customers, vendors, and outside sales executives. The role requires strong communication skills, technical sales support, and the ability to multitask. The SOS must have a positive attitude, strong drive for results, and the ability to deal with ambiguity.

Director of Product Marketing

Company: Incode Technologies

Location: USA

Posted Dec 22, 2024

The role of Director of Product Marketing is to drive go-to-market strategy for Incodes products and services, partner closely with product management, sales, and marketing to build the go-to-market plan, and execute that plan by creating high-impact assets. The ideal candidate is a driven, self-starter with experience in product marketing and a deep understanding of the enterprise security, B2B SaaS, or Identity sectors.

Sales Support Specialist

Company: Human Interest

Location: USA

Posted Dec 21, 2024

Human Interest is a high-growth tech company changing the retirement industry. They have raised over $700M in financings and are backed by investors like Marshall Wace, Baillie Gifford, BlackRock, TPG, The Rise Fund, SoftBank, Glynn Capital, NewView Capital, USVP, Wing, and Uncork. They are rapidly expanding to help more businesses offer retirement benefits. The role of the Sales Service Specialist involves upselling customers on Essentials to Complete or Concierge, sending and chasing DocuSign agreements, and monitoring different systems. The ideal candidate should have a Bachelor's degree or three years of experience in inside sales, customer service, or billing. They should be able to think critically, solve problems, and communicate effectively. Human Interest offers a great 401k plan, top-notch health plans, generous PTO and parental leave policies, and other benefits.

Financial Analyst

Company: Onboardmeetings

Location: USA

Posted Dec 21, 2024

The Financial Analyst role at OnBoard is a key position that involves providing financial support and analysis to senior management and executives. The ideal candidate will have 23 years of related experience, including 12 years in the SaaS industry, and will be skilled in financial modeling, budgeting, and reporting. The role requires strong communication skills, the ability to work in a fast-paced environment, and the ability to work effectively in a remote setting. The company, OnBoard, is a leading board management software provider that serves over 5000 organizations and their 12000 boards and committees in 60 countries worldwide.

Sr. Product Manager - JA Labs (Lean Startup, Experimentation)

Company: JustAnswer

Location: USA

Posted Dec 22, 2024

The role of Senior Product Manager for JustAnswer Labs involves leading the ideation, creation, and launch of innovative products that delight customers and unlock a $100M+ business opportunity. The role requires blending Generative AI with human expertise to deliver unparalleled customer experiences, driving new product initiatives, and applying lean startup principles and agile practices. The ideal candidate should have a proven track record of delivering innovative first-generation products, strong collaboration skills, and experience with Generative AI or advanced tools to elevate user experiences.

Customer Success

Company: Abby Care

Location: USA

Posted Dec 22, 2024

Abby Care is a home health provider aiming to redefine care for vulnerable populations through innovative technology and a unique care model. They are looking for passionate and empathetic individuals to join their mission of delivering the best-in-class care to families. The role involves communicating with families, managing care requirements, and collaborating with technology and clinical teams. The company offers competitive compensation, company equity, and benefits. They value a growth-oriented environment, innovation, and a compassionate team.

Enterprise Business Development Representative

Company: Chainguard

Location: USA

Posted Dec 21, 2024

Chainguard is a company that specializes in open source software security and cloud native development. They have built a large library of secure open source software and offer custom solutions to businesses. The company values customer obsession, intentional action, and transparency. They are seeking a Business Development Representative to help drive revenue growth.

Senior Product Marketing Manager

Company: Qualia

Location: USA

Posted Dec 22, 2024

Qualia is seeking a Senior Product Marketing Manager to lead the go-to-market strategy for their growing Shield and Connect product lines. The role involves managing go-to-market initiatives, leading product feature launches, and integrated campaigns. The individual will also produce content such as product collateral, videos, and customer case studies. The company values cross-functional collaboration and a fast-paced, dynamic environment.

Associate, Retailer Loyalty Programs

Company: Juul Labs

Location: USA

Posted Dec 22, 2024

Juul Labs is seeking a Loyalty Programs Associate to drive the retail promotion strategy for their brand. The role involves honing analytical skills, building a network, and collaborating with various teams. The successful candidate will have experience in trade, project management, and working with retail chain accounts. Juul Labs offers equal opportunity employment and a diverse work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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