Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Business Systems Analyst

Company: Figma

Location: USA

Posted Dec 22, 2024

The text describes a Business Systems Analyst role at Figma, focusing on managing and optimizing the Zendesk instance, creating and maintaining documentation, leading initiatives, and contributing to the overall Product Support AI and technology strategy.

IT Systems Architect

Company: D.A. Davidson

Location: USA

Posted Dec 22, 2024

The IT Systems Architect is responsible for designing, documenting, planning, and executing IT Systems-related solutions, including storage and compute platforms, servers, physical and virtual application platforms, and more. The role requires advanced IT system technical knowledge, excellent problem-solving and analytical skills, and the ability to communicate technical concepts. The company offers a competitive salary, excellent benefits, and opportunities for professional development.

Product Security Analyst III

Company: ExtraHop

Location: USA

Posted Dec 22, 2024

This job posting is for a Product Security Analyst position at ExtraHop. The role involves contributing to strengthening the security and compliance posture of ExtraHops market-leading products. The candidate will collaborate with top-tier professionals to innovate and uphold the highest standards in cloud security. They will play a key role in establishing, maintaining, and enhancing compliance with various security and regulatory frameworks. The responsibilities include running FedRAMP Continuous Monitoring ConMon processes, managing vulnerability detection and response pipelines, and collaborating with the Director of Product Security to handle customer and presales security inquiries.

Account Executive - Political

Company: StackAdapt

Location: USA

Posted Dec 22, 2024

StackAdapt is a remote-first company that specializes in multichannel advertising solutions. They offer a self-serve platform for digitally-focused companies to deliver outcomes and exceptional campaign performance. The Account Executive role involves sales activities and customer relationship management for political and advocacy media buyers. A successful candidate should have digital political advertising sales experience and be able to grasp and communicate technical concepts to executive level prospects.

Lead Content Designer

Company: Upwork

Location: USA

Posted Dec 22, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work last year and are looking for a Lead Content Designer to create clear and consistent content for their SaaS product. The role involves writing user-friendly product copy, identifying IA issues, and contributing to product strategy. The company is a remote-first organization with physical offices in San Francisco and Chicago.

Network Architect

Company: D.A. Davidson

Location: USA

Posted Dec 22, 2024

The Network Architect is responsible for designing, planning, and executing network-related solutions, including routing, switching, firewalls, wireless, and voice platforms. The role requires a desire and ability to learn and think independently, a four-year college degree or significant related work experience, prior management experience, advanced networking technical knowledge, excellent problem-solving and analytical skills, excellent communication skills, the ability to document complex architecture, excellent customer service skills, and the ability to work with a variety of personalities and management levels. The role also requires the ability to safely lift and carry up to 50 pounds, experience working in an Agile environment, experience working in a team-oriented collaborative environment, and the ability to obtain and retain industry-required certifications.

Marketplace Success Manager - Education

Company: Clipboard Health

Location: USA

Posted Dec 22, 2024

Clipboard Education is a fast-growing tech startup that provides substitute teachers and classroom staff to K12 schools. They are looking for an Account Manager to act as a high-ownership, high-execution role, handling onboarding, support, and customer problem-solving for both schools and supply.

Global Support Experience Project Manager

Company: Pax8

Location: USA

Posted Dec 22, 2024

The text describes a high-impact role for a Global Support Experience Project Manager in a dynamic team. The role involves leading and managing strategic support projects, working cross-functionally with various teams, and driving continuous improvement of global support processes. The ideal candidate should have at least five years of experience in global project management, strong technical acumen, leadership skills, and the ability to communicate effectively. The role also requires the candidate to drive a culture of continuous improvement and ensure that support solutions align with the needs of MSPs and their end customers.

Solutions Engineer

Company: Appen

Location: USA

Posted Dec 22, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors and advanced AI-assisted data annotation platforms to collect and label various types of data. They are trusted by major tech companies and help build world-class AI products. Appen is committed to creating an inclusive workplace and is dedicated to ensuring all models are helpful, honest, and harmless. They are seeking a Solutions Engineer to drive technical presales engagement with prospective customers.

Relationship Manager - Upmarket

Company: Lattice

Location: USA

Posted Dec 22, 2024

The Upmarket Relationship Manager role is a crucial bridge between Lattice and customers, focusing on building and maintaining strong relationships, understanding customer needs, and ensuring successful implementation and satisfaction with the Lattice Platform. The role involves working closely with sales and technical teams, driving customer decision-making, growth, and retention. The position requires excellent communication, negotiation, and forecasting skills, as well as experience in a B2B SaaS environment and HR Technology space. The estimated annual cash salary is $127,850, with potential incentive stock options and variable compensation. Benefits include medical insurance, dental insurance, vision insurance, life AD&D, disability insurance, emergency weather support, wellness apps, paid parental leave, paid time off, commuter and parking accounts, lunches in the office, workplace amenities, stipends, and a 401k retirement plan.

Sales Enablement Manager

Company: Red Canary

Location: USA

Posted Dec 22, 2024

The text describes a job opening for a Sales Enablement Manager at Red Canary. The role requires 23 years of enablement experience, ideally in security and SaaS. The manager will lead and manage the sales onboarding program, support continuous implementation of the sales methodology, and develop opportunities for regular practice through role plays and other creative activities. The manager will also support overall Revenue Enablement efforts and bring a data-driven approach to enablement. The base salary for this role is $85,600 - $103,000 per year and the role is eligible for participation in the company's bonus program and a grant of stock options.

Enterprise Sales Account Executive

Company: Quantum Metric

Location: USA

Posted Dec 22, 2024

As a remote-first company, Quantum Metric understands the importance of building an engaged, diverse, and fun place to work. They hold regular companywide events, seasonal challenges, and sponsored local outings. They also have Employee Resource Groups for various backgrounds and experiences. The role involves managing full-lifecycle sales within a greenfield territory of enterprise accounts, requiring continuous learning and massive earnings. The requirements include experience beating quota, motivated by uncapped earning potential, and ability to build credibility with stakeholders. The compensation is a base of $120,000 - $150,000 with uncapped OTE commissions.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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