Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Community Associate

Company: JustAnswer

Location: USA

Posted Dec 16, 2024

The text describes a Community Associate role at JustAnswer, a San Francisco-based company founded in 2003. The role involves cultivating a positive online environment, crafting high-quality content, moderating and engaging with the community, and collecting and sharing community feedback to inform product development. The ideal candidate should have 13 years of experience in community management, content writing, or a related field, strong written and verbal communication skills, conflict resolution abilities, and familiarity with community and CMS tools. The company offers a fully remote work environment, competitive pay, comprehensive benefits, and opportunities for growth and development.

Go-to-Market Director

Company: BPM LLP

Location: USA

Posted Dec 16, 2024

Caravel BPM Technology Solutions is a company that values caring, community, and innovation. They offer a total rewards package, wellbeing resources, balance and flexibility, and professional development opportunities. The company is looking for caring people who put others first, self-starters, authentic individuals, lifelong learners, and resilient people to join their team.

iOS Engineer

Company: Branch

Location: USA

Posted Dec 16, 2024

Branch is a fintech company that aims to empower workers with financial freedom by helping companies accelerate payments and providing accessible financial services. They are committed to building inclusive, transparent, and frictionless financial products. The company values diversity, innovation, and winning together. They are looking for an iOS Engineer to improve the experience of their expanding mobile customer base.

Customer Support Specialist

Company: Heartflowinc

Location: USA

Posted Dec 16, 2024

HeartFlow Inc is a medical technology company advancing the diagnosis and management of coronary artery disease, the leading cause of death worldwide. They offer the HeartFlow FFRCT Analysis product, a noninvasive cardiac test supported by the ACCAHA Chest Pain Guidelines, which provides a color-coded 3D model of a patient's coronary arteries. HeartFlow is a VC-backed company with international recognition, cleared for use in multiple countries, and serving over 350,000 patients worldwide. The Customer Support Specialist role is a full-time position responsible for delivering world-class customer service for HeartFlow's web-based medical software products.

Lead Product Manager - Enterprise Architecture

Company: mParticle

Location: USA

Posted Dec 16, 2024

mParticle is seeking a Lead Product Manager to enhance the Enterprise Architecture capabilities of the mParticle platform. The ideal candidate should have experience as a Data Engineer or Architect and be excited to work at the intersection of product management and data engineering. The role involves owning the roadmap of mParticle enterprise architecture capabilities, collaborating with product owners, defining product metrics and KPIs, leading strategic planning and roadmap development, and working closely with customer-facing teams to gather feedback and iterate on product offerings.

Head of Brand Marketing

Company: Rula

Location: USA

Posted Dec 16, 2024

The text expresses a strong commitment to mental health, with a focus on creating a world where mental health is embraced and no longer stigmatized. The role of a Marketing Leader is to own and elevate Rula's brand marketing efforts, driving brand awareness and impact during rapid growth. The ideal candidate should have experience in brand marketing, leadership, and a proven track record of developing compelling brand stories that deliver measurable business impact.

Sr. Content Writer I - GTM Content

Company: Smartsheet

Location: USA

Posted Dec 16, 2024

Smartsheet is looking for a Senior Content Writer to join their Content Strategy Team. The ideal candidate is a storyteller and strategic thinker who can balance creativity with business objectives. The position involves producing high-quality engaging materials that drive brand awareness, lead generation, and customer engagement. The candidate will work closely with the design team and collaborate across functions to deliver compelling content to the right audience at the right time.

Payments Strategy Analyst

Company: Airbnb

Location: USA

Posted Dec 16, 2024

This is a strategic role within the Payments Team of Airbnb, focusing on developing and implementing strategic initiatives to enhance the payment system and customer experience. The role requires strong leadership, analytical skills, and the ability to work in a fast-paced environment. It is a remote position eligible for individuals in certain states.

Partner Development Manager

Company: Branch

Location: USA

Posted Dec 16, 2024

Branch is a company that empowers workers with financial freedom by helping companies accelerate payments and providing accessible financial services. They are committed to building and delivering more inclusive, transparent, and frictionless financial products. The Partner Development Manager role at Branch involves partner recruitment, onboarding, training, and enablement, as well as sales and business development support. The company offers a remote-first work environment, competitive benefits, and a collaborative culture.

Senior Product Manager

Company: QuinStreet

Location: USA

Posted Dec 16, 2024

The job description is for a Senior Product Manager position in Foster City CA or remotely. The role involves leading product strategy development, enhancing customer engagement, managing digital product roadmap, and collaborating with cross-functional teams. The required experience is 5+ years in product management, with a bachelor's degree in business or related fields. The expected salary range is $105,000 - $130,000 annually.

Staff Customer Success Manager

Company: Runway

Location: USA

Posted Dec 16, 2024

The role of a Staff Customer Success Expert at Runway involves serving as the primary point of contact for customer portfolio management, collaborating with cross-functional teams to ensure optimal customer experience, and fostering long-term partnerships. The ideal candidate should have an agile and dynamic mentality, be comfortable with change, and willing to go above and beyond to ensure a job is done optimally.

Technical Support Associate - HVAC/R

Company: Budderfly

Location: USA

Posted Dec 16, 2024

Budderfly is a fast-growing private equity-backed energy management outsourcing company committed to reducing global carbon emissions for small to medium-sized enterprises. They are seeking a Technical Support Associate for their HVACR role, requiring customer focus, technical troubleshooting skills, and experience with HVAC, refrigeration, and electrical systems. The company offers career advancement, competitive pay, and a full benefits package. They are committed to equal employment opportunities and welcome applicants with disabilities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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