Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Product Manager I - Ads Tools

Company: Pinterest

Location: USA

Posted Dec 15, 2024

This role is part of Pinterest Ads Manager, a central tool for Advertisers to buy, optimize, and measure campaigns. The position involves working with a fast-paced team to simplify account management for advertisers of all sizes and complexity. The role requires working with cross-functional stakeholders to build upon Sales Productivity tooling, which leverages automation and AI capabilities. The tooling ranges from account growth opportunities to campaign optimization. The position involves navigating and working with several internal teams to understand, define, align, and execute updates and new features for sellers across all markets globally.

Senior Director - Global People Business Partners

Company: Coursera

Location: USA

Posted Dec 15, 2024

The job overview is for a Senior Director of Global Business Partners at Coursera, responsible for developing a high-performance global organization. The role involves forging strong relationships with executive members, leading a high-caliber team, and cultivating a performance-driven culture. Responsibilities include managing change, fostering team growth, and driving innovation. The role requires a Bachelor's degree in HR Business Administration or a related field, 10+ years of progressive HR experience, and proven tech industry experience. The role offers competitive pay and benefits.

Inside Sales Manager II

Company: Nextech

Location: USA

Posted Dec 15, 2024

Nextech is a leader in specialty healthcare technology solutions, offering an evergrowing team guided by iCREATE values. They invest in employees with competitive pay, a bonus structure, great healthcare, and other benefits. They are looking for talented individuals in software engineering, finance, accounting, customer support, or business development. The Inside Sales Manager is responsible for processing addon orders, generating new sales, and working with clients. They require a minimum of 3 years of inside sales experience with quota attainment, a bachelor's degree, and experience with customer relationship management software.

Compliance and Risk Analyst I

Company: TrueML

Location: USA

Posted Dec 15, 2024

The role of Compliance and Data Analyst I at TrueML involves ensuring adherence to regulatory requirements and handling data analysis for compliance-related tasks. The position requires strong integrity, excellent communication skills, familiarity with compliance and risk management concepts, and proficiency in data visualization and reporting tools. The company offers unlimited PTO, medicaldentalvision insurance, 401k, and other benefits.

Salesforce Solution Architect

Company: OpenTable

Location: USA

Posted Dec 15, 2024

OpenTable is an industry leader in the hospitality industry with a unique insight into the world of hospitality. They champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue. The role involves enhancing Salesforce architecture, supporting the Global Sales and Services organization, and optimizing a complex Salesforce instance. The position requires strategic recommendations, technical solutions, and collaboration with various departments.

Senior Marketing Manager

Company: PROCEPT BioRobotics

Location: USA

Posted Dec 15, 2024

The Senior Marketing Manager US Commercial Marketing position at PROCEPT BioRobotics involves developing and executing US commercial marketing strategies and tactics to drive adoption and utilization of Aquablation Therapy. The individual will focus on marketing to downstream customers and sales teams, and collaborate closely with sales leadership to align on strategic efforts. The position requires strong analytical skills, attention to detail, and an understanding of the business and general marketing techniques. The qualifications for this role include a proven track record of developing strategic and tactical plans, excellent presentation and communication skills, and the ability to work effectively with internal and external stakeholders. The role also involves staying current on key clinical literature and competitive activities, and supporting customer engagement activities.

Partner Marketing Manager - AWS

Company: TTEC Digital

Location: USA

Posted Dec 15, 2024

TTEC Digital is seeking a Partner Marketing Manager for their marketing department. The role is a 100% remote opportunity and involves developing and executing a strategic marketing plan for their fast-growing CX technology partner ecosystem with a focus on the AWS partnership. The ideal candidate should have 10+ years of B2B marketing experience, experience working with partners in the technology industry, AWS partner ecosystem experience, and expertise in planning integrated marketing campaigns with KPIs.

Sr. Product Specialist

Company: Clari

Location: USA

Posted Dec 15, 2024

Clari's Revenue platform offers forecasting accuracy and visibility, helping sales teams meet or exceed their revenue targets. The platform is used by leading companies like Okta, Adobe, Workday, and Zoom. Clari is seeking a Product Specialist to build deep knowledge in the Forecasting area and drive customer engagement. The role is fully remote and offers competitive compensation, benefits, and a supportive culture.

Professional Services Delivery Director

Company: Rackspace

Location: USA

Posted Dec 15, 2024

The role of Delivery Practice Leader at Rackspace Technology involves driving the success of a global multicloud delivery practice, building and scaling a profitable business, fostering customer relationships, and building next-gen leaders. The role requires strategic leadership, experience in building and scaling multicloud practices, and expertise in Azure, AWS, and GCP solutions. The anticipated starting pay range varies by state.

Product Manager

Company: Appen

Location: USA

Posted Dec 15, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors to collect and label various types of data for innovative AI systems. They are trusted by major tech companies and are committed to creating an inclusive workplace. The role of a Product Manager involves leading frontend UI development, understanding market needs, and ensuring high-quality user-centric products.

Practice Director - Data Engineering and AI/ML

Company: Rackspace

Location: USA

Posted Dec 15, 2024

The text describes a high-level leadership role in a Data Engineering Analytics and AIML practice. The Practice Director is expected to be a visionary leader with extensive experience in managing teams, delivering projects, and driving growth. The role requires strong communication skills, business line oversight, and expertise in Data, AI, and technology solutions. The Practice Director will lead a team of Data Engineers, Data Architects, and Machine Learning professionals, and will be responsible for strategic vision, team and individual development, engagement management, and business development.

Business Process Program Manager - Risk Operations

Company: Stripe

Location: USA

Posted Dec 15, 2024

Stripe is a financial infrastructure platform for businesses, offering services to millions of companies worldwide. The Business Process team at Stripe is responsible for ensuring operational processes are effective and efficient, handling over a million risk reviews per year. As a Business Process Program Manager, you will lead workstreams to improve user experience and reduce costs, with a focus on the Risk space. The role requires 8+ years of experience in business process analysis, operations, and program management.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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