Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Manager - Training (Post-Sales Teams)

Company: brightwheel

Location: USA

Posted Dec 17, 2024

Brightwheel is seeking a Training Manager to join the Internal Enablement team. The role involves overseeing and expanding the training function, leading and managing a team of trainers, and driving team growth to meet evolving training needs and organizational goals. The Training Manager will design and facilitate trainings, lead performance analyses, develop a comprehensive roadmap and strategy for PostSales Enablement, and collaborate with senior leaders to identify gaps in knowledge or skills.

Fitness Network Support-Fitness Network Management

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 17, 2024

American Specialty Health is seeking a Fitness Network Support FNM to join their Fitness Network Management department. The position involves fitness center outreach and rate resolution. The role is remote and requires strong computer skills, ability to work independently, and excellent communication skills. The company values diversity and equality.

Strategic Customer Success Manager

Company: WithClutch

Location: USA

Posted Dec 16, 2024

The role of a Strategic Customer Success Manager at Clutch involves guiding and advising customers, serving as a mentor, project leader, consultant, and product expert. The primary focus is on optimizing member onboarding and lending processes, driving meaningful outcomes, and lasting partnerships. The role requires strong relationships with executives, aligning solutions with their strategic goals, and leading executive onboarding and change management. The candidate should have 5-7+ years of relevant experience, SaaS experience, and domain expertise in the finance industry. The role offers remote flexibility, stock options, and comprehensive health and dental insurance plans.

Staff Designer

Company: WithClutch

Location: USA

Posted Dec 16, 2024

Clutch is expanding its design team to innovate in the fintech space, focusing on credit unions and attracting a new generation of customers. The ideal candidate should have experience with building both business tools and service-oriented consumer products. The role requires wrangling large and complex projects from code to fine design details. The team is fully remote, diverse, collaborative, and ambitious.

Manager, Patient Access

Company: Avanos Medical

Location: USA

Posted Dec 17, 2024

The Patient Access Manager is a key role in the Market Access Reimbursement and Medical Policy team at Avanos Medical. The role involves developing, implementing, and managing the Avanos Patient Access Program and team members. The manager will also provide expert-level support to internal and external customers, analyze program outcomes, and craft strategic and tactical recommendations to improve program outcomes and efficiency.

Call Center Representative

Company: Conduent Commercial Solutions, LLC

Location: USA

Posted Dec 17, 2024

Conduent, a company that serves mission-critical services and solutions for Fortune 100 companies and over 500 governments, offers opportunities for personal growth and impact. They value individuality and create exceptional outcomes for their clients and the people they serve.

Sr. Instructional Designer

Company: Nextech

Location: USA

Posted Dec 17, 2024

Nextech is a leader in specialty healthcare technology solutions, offering an evergrowing team and iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. They invest in employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. They are looking for talented individuals in software engineering, finance, accounting, customer support, or business development. The Senior Instructional Designer will develop engaging instructional materials, facilitate training sessions, and collaborate with subject matter experts. They require 5+ years of experience in designing and implementing large-scale training programs for SaaS organizations or other technology-driven environments.

Financial Services Payments Consulting Technical Lead

Company: NTT DATA

Location: USA

Posted Dec 17, 2024

NTT DATA is seeking a Financial Services Consulting Technical Lead to join their team in the United States. The role involves driving growth, delivering superior client value, and shaping the future of payments and the payments experience. The candidate should have digital payment and customer experience expertise, innovation and thought leadership skills, problem-solving and solution design abilities, and client satisfaction and loyalty dedication.

Director of Health Systems Implementation

Company: Parachute Health

Location: USA

Posted Dec 16, 2024

Parachute Health is a leading postacute software platform that aims to transform the world of postacute care. They are transitioning from paper and fax to digital ordering, which is 10 times faster than the status quo. They connect with major hospitals, payors, and suppliers of lifesaving products, and their vision is to provide a delightfully simple digital ordering experience for clinicians. They have a network of over 3000 supplier locations and 370000 clinicians across 60000 healthcare facilities across all 50 states.

Lead Counsel - Global Privacy

Company: Webflow

Location: USA

Posted Dec 17, 2024

Webflow is seeking a dynamic and experienced Lead Counsel Global Privacy to oversee and manage their data privacy matters. The role offers a competitive cash compensation package, remote work opportunities, and a focus on responsible data governance and compliance with global privacy regulations. The ideal candidate should have at least 8 years of relevant legal experience, a JD and active US state bar membership, and a strong understanding of global federal and state privacy laws.

Senior Zuora Administrator

Company: BigCommerce

Location: USA

Posted Dec 17, 2024

BigCommerce is looking for a driven Senior Zuora Administrator to join their Business Applications team in Austin, TX. The role involves strategy planning, deployment, and operational management of the Zuora application, as well as integrations with other systems. The successful candidate will have 3-5 years of experience with Zuora recurring billing software, a minimum Bachelor's degree, and strong technical and communication skills.

Senior Product Manager - Groove Workflows

Company: Clari

Location: USA

Posted Dec 17, 2024

Clari's Revenue platform offers forecasting accuracy and visibility from sales reps to the board room, helping to spot revenue leaks and answer if they will meet, beat, or miss their sales goals. Leading companies like Okta, Adobe, Workday, and Zoom use Clari for revenue accuracy and precision. The next generation of revenue excellence is here, ready to help you achieve remarkable results.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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