Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Head of Product Design

Company: Close

Location: USA

Posted Dec 07, 2024

Close is a bootstrapped, profitable, and 100 remote team of thoughtful individuals seeking a Head of Product Design to lead and nurture a team of talented designers. The role involves overseeing the design of web, desktop, and mobile apps and playing a key role in the design and development of new features. The team is experienced in all aspects of design, user research, interaction design, visual design, and establishing and improving processes for how a design team works. The team is also experienced in working closely with Product and Engineering teams on successful projects and building and maintaining design systems.

Implementation Specialist, Upgrades

Company: Lwolf

Location: USA

Posted Dec 06, 2024

The Implementation Specialist plays a crucial role in migrating clients from legacy software to a new SaaS platform, ensuring customer satisfaction and retention. The role involves developing and executing project plans, collaborating with internal stakeholders, and utilizing technical expertise to enhance migration processes. The position requires 13 years of experience in client services, project management, or consulting, with demonstrated technical expertise in systems administration, support, database administration, or software programming. The ideal candidate should have excellent communication skills, direct experience in the software services market, and a high level of energy and commitment to team objectives.

Marketing Analytics Specialist

Company: Happy Money

Location: USA

Posted Dec 06, 2024

Happy Money is a leading consumer finance company that helps people achieve their financial goals through responsible lending. They have originated over $6 billion in loans and have more than 30,000 members. They are looking for a Marketing Analytics Specialist to evaluate the impact of demand generation campaigns and optimize marketing performance.

Backend Engineer

Company: Clerkie

Location: USA

Posted Dec 06, 2024

Clerkie is a fintech startup with a mission to democratize financial wellness using AI. Launched in 2018, they started with an app aiming to help underserved Americans and have since expanded to provide consumer guidance and B2B software for creditors. They are a remote-first company with nearly 30 employees and have raised $41 million, including a $33 million Series A round in 2023. They are looking for a backend engineer to design, implement, and maintain core infrastructure, provide backend expertise, expand their ecosystem of metrics and alerts, and work with other teams to provide a comprehensive user experience.

Sr. Enterprise CSM

Company: Cobalt

Location: USA

Posted Dec 07, 2024

Cobalt is looking for a top customer success manager to join their Enterprise team and help customers build and grow successful security testing programs. The candidate will own the overall relationship with assigned clients, increase adoption, ensure retention, and drive increased growth and satisfaction. They will also establish a trusted strategic advisor relationship with each assigned client and drive continued value of their products and services.

Technical Customer Support Specialist

Company: ElevenLabs

Location: USA

Posted Dec 07, 2024

This is a remote-based contracting role that offers the opportunity to work with a global team of passionate individuals focused on developing AI audio solutions. The role involves providing exceptional customer support, troubleshooting technical issues, updating documentation, and collaborating with internal teams to improve products. The ideal candidate is a technical customer support specialist with 23 years of experience in SaaS environments, a strong work ethic, and a passion for AI and audio technology.

Senior Node.js Engineer

Company: HarperDB, Inc.

Location: USA

Posted Dec 06, 2024

The text describes a job posting for a Senior Node.js Engineer at HarperDB, a high-performance distributed application platform. The role involves developing proof-of-concepts (POCs), collaborating with sales and solutions engineering, and contributing to the growth of HarperDB. The ideal candidate should have extensive experience with Node.js, excellent problem-solving skills, and be able to work in a fast-paced environment. The company offers a flexible work environment, competitive compensation, and opportunities for career advancement.

Staff Security Software Engineer

Company: Quora

Location: USA

Posted Dec 07, 2024

Quora is a remote-first company with a mission to grow and share the world's knowledge. They offer a global knowledge sharing platform, Quora, with over 400M monthly unique visitors. They also have a platform, Poe, providing AI language models and tools. The company values transparency, ideasharing, and experimentation. They are looking for a Security Engineering Team member to build robust protections around their products, infrastructure, and people.

Director, Field Marketing

Company: Starburstdata

Location: USA

Posted Dec 06, 2024

Starburst is a data lake analytics platform built on open source Trino, offering full-featured data discovery, organization, and consumption without migration projects. With $414M in venture funding and over 300 leading organizations trusting them, Starburst is committed to dismantling data silos and vendor lock-in. They are a remote-first company with a strong focus on execution excellence, collaboration, and diversity. The Strategic Field and Events leader role involves building regional programs, developing marketing plans, and enhancing customer-driven strategies.

Sr. Software Engineer II, Backend - Build Experiences

Company: Smartsheet

Location: USA

Posted Dec 06, 2024

Smartsheet is a tech company looking for a Sr SE II to join their development team. The position is based in Bellevue WA and is remote eligible from any state within the US that Smartsheet is a registered employer. The candidate should have 7+ years of software development experience with Kotlin or Java, and experience building RESTful APIs and scalable backend services. The role offers a competitive base salary range, HSA, stock options, 401k match, monthly stipend, flexible time away program, and personal paid volunteer day.

Technical Team Lead

Company: Darkhorse Tech

Location: USA

Posted Dec 06, 2024

Darkhorse Tech is a leading DentalSpecific IT services provider offering comprehensive support, startup projects, expansions planning, design buildouts, software and hardware sales, and maintenance. Founded by Reuben Kamp, the company has grown to serve over 1300 clients in all 50 states, maintaining unparalleled support for dental practice partners. The company values service, accountability, and collaboration, with a focus on customer satisfaction, technical proficiency, and timely support delivery.

Quality Assurance Automation Engineer

Company: Creyos

Location: USA

Posted Dec 06, 2024

The job posting is for a Quality Assurance Automation Engineer position at Cambridge Brain Sciences. The company is building a global Healthtech solution for practitioners supporting cognitive and brain health. The role involves contributing to the manual and automation testing strategy, creating test scenarios, and executing test cases. The candidate should have 35 years of experience, a Bachelor's degree in Computer Science, and knowledge of software quality assurance practices. The company is committed to diversity, inclusion, and equity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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