Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Staff Technical Program Manager - Data Storage

Company: Airbnb

Location: USA

Posted Nov 27, 2024

Airbnb is looking for a Technical Program Manager to join their Infrastructure team. The role involves partnering with data engineering and product teams to build data-driven decision making capabilities. The ideal candidate should have at least 13 years of work experience, strong communication skills, and experience working with customers.

Sr. GTM Enablement Program Manager - HR Tech

Company: Lattice

Location: USA

Posted Nov 27, 2024

The job posting is for a GTM Enablement team member who will partner with leadership to design and deliver sales training programs, product launch enablement, and cross-functional collaboration. The ideal candidate has 2+ years of SaaS sales enablement experience, strong organizational skills, and fluency in GTM business metrics.

Collections Supervisor

Company: Workiva

Location: USA

Posted Nov 27, 2024

The job posting is for a Collections Supervisor role, requiring a proactive leader with a passion for collections and customer experience. The role involves supervising a team, developing collections strategies, and analyzing team performance metrics.

Senior Android Software Engineer, Community Support Platform - Chatbot

Company: Airbnb

Location: USA

Posted Nov 27, 2024

The job posting is for a software engineer to work on Airbnb's Community Support Platform, which empowers global network of Community Support ambassadors to deliver exceptional customer service. The role involves creating innovative user experience for AI-driven customer service products, working cross-functionally with product design and other engineering counterparts, and driving lead and contributing to the full development cycle.

Sales Development Representative

Company: CentML

Location: USA

Posted Nov 27, 2024

CentML is a company that aims to make AI accessible for innovation. They are looking for a Sales Development Representative to generate new sales opportunities and add qualified leads to their sales funnel.

Technical Designer

Company: Trafilea

Location: USA

Posted Nov 27, 2024

Trafilea is a dynamic and innovative Tech Ecommerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They foster a culture of collaboration, innovation, and continuous learning, and are committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Staff Android Engineer - Pricing & Booking Settings

Company: Airbnb

Location: USA

Posted Nov 27, 2024

Airbnb is looking for a Staff Android Engineer to help craft the next generation of tools for hosts. The team empowers hosts to run their business by providing tools and education. As a Staff Android Engineer, you will help drive technology and implementation strategy to help hosts run their business daily.

Senior Account Executive - Enterprise

Company: Emburse

Location: USA

Posted Nov 27, 2024

Emburse aims to help users and businesses by automating manual tasks, saving time, and providing a simple experience. The company has a strong presence in the market, with over 18,000 customers and 12 million users globally. The job description for Account Executives focuses on finding and closing deals with large companies, requiring strong sales skills and a deep understanding of the territory and competitive offerings.

Customer Success Manager

Company: ElevenLabs

Location: USA

Posted Nov 27, 2024

ElevenLabs is a hyper-growth startup that has built advanced AI voice models and products. They have reached 1 million users and partnered with major publishers. The company is backed by leading tech and AI investors and is hiring for a Customer Success Manager role.

Sr. Director - Demand Platform Operations

Company: OpenX

Location: USA

Posted Nov 27, 2024

OpenX is seeking a Sr Director Demand Platform Operations to manage the technical integrations, operations, and primary relationships with OpenX's tier 1 and 2 DSP partners. The role requires a revenue-led, highly motivated self-starter with a track record of success in managing and leading best-in-class Account Operations or Technical Customer Success teams in the programmatic space.

Lead People Business Partner - GTM

Company: Webflow

Location: USA

Posted Nov 27, 2024

Webflow is a Website Experience Platform that empowers modern marketing teams to build and optimize stunning websites. They are looking for a Lead People Business Partner to support their GTM teams and are offering a competitive salary and benefits package.

Implementations Consultant - Software Solutions (SaaS)

Company: Everstream Analytics

Location: USA

Posted Nov 27, 2024

Everstream Analytics is looking for a customer-focused Implementations Consultant to join their Professional Services team. The role involves advising clients on best practices, system capabilities, and limitations, and facilitating data and system integrations.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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