Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Software Quality Assurance Engineer 2

Company: CallMiner

Location: USA

Posted Nov 14, 2024

CallMiner is seeking an experienced software tester to join their QA team. The role involves working closely with other teams to ensure the quality of the intended solution. The company offers a range of benefits and a positive workplace culture.

Analytics Services Manager

Company: Invoca

Location: USA

Posted Nov 14, 2024

Invoca is seeking a Analytics Services Manager to join their Customer Success Team. The role involves creating and presenting meaningful insights to customers, working with large data sets, and providing support for customer-facing review meetings.

Sales Development Representative I

Company: Evenup

Location: USA

Posted Nov 13, 2024

EvenUp is a company that provides a platform for injury law firms to provide a consistent and high standard of representation. They are looking for sales development representatives to generate top-of-funnel leads and have a mission to empower every team member to contribute to their mission of fostering a more just world.

Staff Product Designer - Tax Credits

Company: Gusto, Inc.

Location: USA

Posted Nov 14, 2024

Gusto is a company that values its employees and customers, with a focus on empowering small businesses and their employees. The company is looking for a Staff Product Designer to join its Tax Credits team, which aims to simplify and demystify the complex world of tax credits.

Enterprise Account Manager

Company: Teramind

Location: USA

Posted Nov 14, 2024

Teramind is a global leader in data loss prevention and user activity monitoring solutions, empowering organizations to secure their data while boosting productivity. The company values innovation, customer-centricity, and integrity, and is committed to providing actionable insights that drive smarter decision-making.

Major Account Executive

Company: Anaplan

Location: USA

Posted Nov 13, 2024

Anaplan is hiring a MAJOR ACCOUNT EXECUTIVE to lead digital transformation in the Telecommunications Media Technology Vertical. The role involves engaging with customers, building business value, and driving revenue on the Anaplan platform.

Director of Enterprise Sales

Company: Automattic Careers

Location: USA

Posted Nov 13, 2024

The job posting is for an Enterprise Sales Director to lead the sales efforts of WordPress VIP, a leading enterprise content management platform. The role requires a strong understanding of enterprise software, IT landscapes, and content management systems, as well as excellent leadership and communication skills.

Principal Solutions Engineer - Healthcare & Life Sciences

Company: Twilio

Location: USA

Posted Nov 13, 2024

Twilio is a company that is shaping the future of communications, and they are looking for a Principal Solutions Engineer to join their Strategic Communications team. The role involves delivering technical solutions to customers, building customer trust, and leading the technical side of sales activities. The company values diverse experiences and encourages applicants from all backgrounds to apply.

Head of Strategic Relationship Management

Company: Mercury

Location: USA

Posted Nov 14, 2024

The job description is for a senior leader to manage high-value accounts and build relationships with clients. The ideal candidate has experience in relationship management, strategic account management, and enterprise customer success. The role requires a strategic thinker with financial acumen and a customer-focused vision.

Case Manager

Company: EVERSANA

Location: USA

Posted Nov 14, 2024

The company EVERSANA is proud to be certified as a Great Place to Work and is committed to creating a healthier world. They have a global team of over 7000 employees and serve more than 650 clients. The company is grounded in its cultural beliefs and is deliberate and self-reflective about the kind of team and culture it is building.

Sr. Digital Marketing Manager

Company: Yubico

Location: USA

Posted Nov 13, 2024

Yubico is a company that specializes in security keys and digital marketing. They are seeking a Sr Digital Marketing Manager to lead their digital marketing strategy and drive growth. The company offers a range of benefits, including health coverage, retirement plan, wellness reimbursement, learning and development, time off, and paid parental leave.

Enterprise Architect - Large Accounts

Company: Rackspace

Location: USA

Posted Nov 13, 2024

The job posting is for an Enterprise Architect position at Rackspace Technology, requiring 15+ years of experience in delivering professional services engagements to enterprise customers, with expertise in cloud migration, modernization, data center consolidation, and digital transformation.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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